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paid theme VS supporter


voltagexdt

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voltagexdt

need help, I am a supporter.  have a key for themes and for coverart

 

just purchased ROC theme.

 

if I try to enter that as a supporter key I lose that function.

 

I cannot seem to find where to enter the ROC key

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voltagexdt

ok I somehow linked the keys  yet still not working for roc.

 

still expired.

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Cheesegeezer

ok I somehow linked the keys  yet still not working for roc.

 

still expired.

You need to pay for the theme using the same paypal account(email address) you got your supporter key with. The registration checks against your email address and in effect the supporter key linked to that email address.

 

If you used a different paypal email that isnt registered as a supporter then it will fail.

 

Can you supply a screen shot of your supporter page, but please hide any characters you have entered or at least some of them.

 

Does that answer your question or at least help

 

Cheers

Edited by Cheesegeezer
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Cheesegeezer

ok... so I used a different email what do I do?

PM @@leedavies as to how the best way to resolve this is. He is the dev for Roc theme.

 

Ask for refund so you can re purchase with your supporter email

Edited by Cheesegeezer
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voltagexdt

ok I was able to link these

 

6......133.......1d...59
centrality
coverart4
imperium
kismet
maelstrom
mbsupporter
vanilla
roc

 

and it shows roc. 

Roc on plug in list shows registered with a green box.

 

however when I run it says expired..

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Cheesegeezer

Hmmmm i'm not sure about this. You have restarted mbc?

 

Can you provide mbc log please. Just the latest one and not the configurator one. Check my signature if you are unsure on how to report logs.

 

Cheers

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Sounds like all the core logic is working but there may be an issue specifically with that theme.

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