iBoss 23 Posted December 1, 2019 Share Posted December 1, 2019 Hi After updating the server to version 4.3.0.30, subtitle not synced in most of videos with Google Chrome Browser. it works perfectly with iOS/Apple TV I have upload video and subtitle if you would like to test it. here is the link And another issue ... All movies are transcoded when I play them, before it's Direct play (Google Chrome Browser), of course I select max quality/bitrate but still transcoded. All these issues weren't there with old version of the emby server 4.2.1.0 emby server ver 4.3.0.30 Lunix Ubuntu server 16.04.5 Client: Chrome Version 78.0.3904.108 (Official Build) (64-bit) - macOS 10.15.1 The log and transcoding file are attached. The video (8 bit and H264) is played at 1080p - 60 Mbps but still transcoded Thanks embyserver.txt ffmpeg-remux-64ddcae5-fb17-4391-97be-60eeef2404fc_1.txt 1 Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 1, 2019 Share Posted December 1, 2019 And another issue ... All movies are transcoded when I play them, before it's Direct play (Google Chrome Browser), of course I select max quality/bitrate but still transcoded. Hi there, is there a question? Did you explore the stats feature in the video player to learn why it is transcoding? Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 1, 2019 Author Share Posted December 1, 2019 (edited) Hi there, is there a question? Did you explore the stats feature in the video player to learn why it is transcoding? The exact same video was working as Direct streaming at version 4.2.1.0 but now it is transcoded; but .... There is something wrong, after I restart the server, the videos are now working as Direct streaming!!! So, I thing there is some thing one the server was fixed after I restart it. but the subtitle still out of sync. please did you see the log? Edited December 1, 2019 by iBoss Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 1, 2019 Share Posted December 1, 2019 Even still, Did you explore the stats feature in the video player to learn why it is transcoding? Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 1, 2019 Author Share Posted December 1, 2019 Even still, Did you explore the stats feature in the video player to learn why it is transcoding? unfortunately No .. actually I just know that the status feature gives the reason of transcoding if this happed again for sure I will check it. Thanks Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 1, 2019 Share Posted December 1, 2019 Thanks. Let's see what reason it gives. Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 2, 2019 Author Share Posted December 2, 2019 Hi @@Luke, do you check the log file for subtitle sync issue, by any chance? Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 2, 2019 Share Posted December 2, 2019 One thing at a time. Did you check what I mentioned to learn why it was transcoding? You haven't provided a transcoding log example for me to look at. You provided a remux log. There's no transcoding happening there. Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 2, 2019 Author Share Posted December 2, 2019 There is no transcoding log .. only remux log. I say transcoding because at admin panel in Activity devices it was written transcoding. May be there is no transcoding but Activity devices show wrong information. Unfortunately I can not reproducing this issue again; after restarting the server it works normally. If this happen again I will report to you immediately. Now the only issue is the sync of subtitle. Thanks Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 4, 2019 Share Posted December 4, 2019 So has this clarified why the remux was happening instead of direct play? The browser doesn't support eac3 audio, this has to be converted. It never did, so this would not have been any different with 4.2.1. Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 4, 2019 Author Share Posted December 4, 2019 (edited) I've just noticed that there are "Direct Streaming" and "Direct Playing" @@Luke please correct me if I'm wrong: - Direct Playing: send the video and audio as it is without any encoding. - Direct Streaming: send video direct but audio will be encoding - Transcoding: transcode video and audio right? -------- OK now why emby do remux? remux mean: just moving media (video and audio) to another container like mkv without any encoding!! Is that mean it will transcode the audio and then it will remux (video and new audio) to the container before send it to emby client as Direct stream? Edited December 4, 2019 by iBoss Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 9, 2019 Author Share Posted December 9, 2019 @@Luke, please any update about Subtitle issue? Do you need from me any extra information? Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 18, 2019 Share Posted December 18, 2019 Correct about your question above regarding conversion methods. Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 18, 2019 Share Posted December 18, 2019 You're asking why does it do remux? Didn't I already cover that above when I mentioned the audio format? Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 18, 2019 Author Share Posted December 18, 2019 You're asking why does it do remux? Didn't I already cover that above when I mentioned the audio format? I know you said it do remux because the audio ... My question was only for my knowledge: why remux to convert it, can it convert without remux? what I know that the remux is only changing the container not for encoding. (maybe I'm wrong that why I'm asking) So from what you said, now I understand that to convert the audio it should pull out the video and audio from the container and then convert the audio; finally put them to a new container (remux). many thanks Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 18, 2019 Share Posted December 18, 2019 So from what you said, now I understand that to convert the audio it should pull out the video and audio from the container and then convert the audio; finally put them to a new container (remux). Yes exactly. So now that leaves us with subtitles out of sync. Are you still running into that? Link to comment Share on other sites More sharing options...
iBoss 23 Posted December 18, 2019 Author Share Posted December 18, 2019 Yes and I'm ready to provide you anything that help you to fix it ... I think yesterday when I tried with emby server beta; it seems fixed, let me try it with beta again tonight and let you know about it. Link to comment Share on other sites More sharing options...
Luke 36888 Posted December 28, 2019 Share Posted December 28, 2019 We haven't done anything in relation to this, but thanks for the feedback. Link to comment Share on other sites More sharing options...
iBoss 23 Posted March 8, 2020 Author Share Posted March 8, 2020 Hi @@Luke, So sorry I could not reply to you. Unfortunately, this still not fixed on both beta and stable version. "subtitle not synced in most of videos with Google Chrome Browser. it works perfectly with iOS/Apple TV" I have upload video and subtitle if you would like to test it. here is the link emby server ver 4.3.1.0 Lunix Ubuntu server 16.04.5 Client: Version 80.0.3987.132 (Official Build) (64-bit) - macOS 10.15.3 The log and transcoding file are attached. Thanks embyserver.txt ffmpeg-remux-dca354cd-40a9-4d7b-95d8-3b255f529d82_1.txt Link to comment Share on other sites More sharing options...
Luke 36888 Posted March 8, 2020 Share Posted March 8, 2020 If you lower the quality setting to force a full transcode, how does that compare? Link to comment Share on other sites More sharing options...
iBoss 23 Posted March 8, 2020 Author Share Posted March 8, 2020 If you lower the quality setting to force a full transcode, how does that compare? It will be synced correctly with a full transcode Link to comment Share on other sites More sharing options...
iBoss 23 Posted March 13, 2020 Author Share Posted March 13, 2020 @Luke, please any update? Thanks Link to comment Share on other sites More sharing options...
iBoss 23 Posted March 20, 2020 Author Share Posted March 20, 2020 Hi @@Luke, Kindly just a reminder Did you manage to reproduce this issue? do you need any help from my side? Thanks Link to comment Share on other sites More sharing options...
Luke 36888 Posted April 9, 2020 Share Posted April 9, 2020 We're still looking into this, but yes it appears to only be when stream copying the original video. 1 Link to comment Share on other sites More sharing options...
iBoss 23 Posted April 17, 2020 Author Share Posted April 17, 2020 Thanks Luke. If you need anything to provide you, I'm here to help Link to comment Share on other sites More sharing options...
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