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External Connection for my Computer Times Out

windows server external timed out ports help

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#1 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 05:22 PM

I am having trouble accessing my Emby server from outside my network.

I have opened ports on router and Windows firewall.

Is it my computer not being up to specs?

The computer specs:

AMD Vision CPU

Toshiba Satellite

All Realtek Drivers

Please and Thank you!



#2 Luke OFFLINE  

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Posted 29 November 2019 - 05:36 PM

Hi there, what exactly are you trying to do, and what happens when you try to do that?



#3 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 05:37 PM

I am trying to access my server away from home, but the connection times out



#4 Luke OFFLINE  

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Posted 29 November 2019 - 06:33 PM

Do you get an error message? What does it say?



#5 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 06:34 PM

Timed Out Message from chrome and canyouseeme.org



#6 Luke OFFLINE  

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Posted 29 November 2019 - 06:38 PM

Ok, I would suggest checking out our Connection Troubleshooter:

https://github.com/M...ki/Connectivity

 

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !



#7 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 06:40 PM

I tested externally and with canyouseeme.org which comes with a timed out message



#8 Luke OFFLINE  

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Posted 29 November 2019 - 06:41 PM

I tested externally and with canyouseeme.org which comes with a timed out message

 

Yes and our document above goes through a number of things for you to check. Thanks.



#9 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 06:43 PM

I checked everything



#10 Luke OFFLINE  

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Posted 29 November 2019 - 06:44 PM

What exactly did you check?



#11 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 06:45 PM

Test Your External Address

The easiest way to test your external address, is to open it in a web browser while away from home, or inside your home using a smart phone or tablet with the wifi connection turned off.

Important: Testing your external address inside your home might not work, and this is OK. Some internet routers disable loopback capabilities (going out and coming back in), therefore you might not be able to test this from inside your home network. It's important that you test away from home, or with your smart phone or tablet's wifi connection turned off.

If the external address works in a browser, then you're good to go, and can proceed with connecting from Emby apps.

Setup Port Forwarding

If you're still unable to connect after testing the above, then you may need to setup port forwarding with your router to allow external connectivity to your Emby Server.

To do this, you'll need to open the web interface for your router, and forward TCP Port 8096 on your router to port 8096 on the Emby Server machine.

The process of doing this will be slightly different for each router model. Here is a good step by step guide on how to do this:

http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

This Youtube video also explains it pretty well:

https://www.youtube....h?v=Kp-R-eHiQco

Verify Public Port

To test that your public port is accessible over the internet, try testing it from canyouseeme.org

If this test does not succeed, then it's an indication that your router is blocking the traffic and may need additional configuration.



#12 Luke OFFLINE  

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Posted 29 November 2019 - 06:49 PM

And what did you find when looking at those things?



#13 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 07:31 PM

Every was setup right and timed out message was still there



#14 Luke OFFLINE  

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Posted 29 November 2019 - 07:58 PM

Ok I'm trying to help you, but with each question I ask you're responding with only a couple words and not a whole lot of detail.



#15 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 08:04 PM

@cayars

@Happy2Play

Here is the problem: I set up everything correctly, but I cannot connect outside my network. Please Help!



#16 Happy2Play OFFLINE  

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Posted 29 November 2019 - 08:13 PM

Are you using a vpn?



#17 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 08:23 PM

VPN turning off does not matter



#18 Happy2Play OFFLINE  

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Posted 29 November 2019 - 08:30 PM

Do you have more then one router (possible double nat)?  Could you be on a CGNAT from your ISP?



#19 Doofus OFFLINE  

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Posted 29 November 2019 - 08:31 PM

VPN turning off does not matter

 

When you turned it off, did you restart the server? You need to do that so the IP gets corrected. And depending on how you implement the VPN, you may need to restart the machine. You keep saying everything is setup correctly, but obviously something isn't. You need to provide details of your configuration. If it worked before, but doesn't now, then something has changed. Has your IP changed? Maybe your router re-assigned the IP to another device. Rebooting the machine and checking the IPs is what you would need to do.



#20 SEGACD32XMODEL1 OFFLINE  

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Posted 29 November 2019 - 08:36 PM

My Antivirus blocked the port and now I fixed that. He should put that tip on the wiki.







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