m1stertim 1 Posted November 21, 2019 Share Posted November 21, 2019 Greetings, Emby server 4.3.0.25 on Windows, playback issues on both Chrome and LG WebOS app. Playback stops (typically in the 10-20 minute window, but not at a consistent time), and will not resume - not if going back to the home screen, not refreshing the page, not manually clicking pause/play, not skipping forward or back... not anything i can think of - except rebooting the server. Server logs attached. I had debug logging enabled for the last couple attempts to play the broken file. Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted November 21, 2019 Share Posted November 21, 2019 Sorry did you forget to attach your server log? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 21, 2019 Author Share Posted November 21, 2019 oh, i have to click "attach this file" to attach a file? embyserver (2).txt Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 21, 2019 Share Posted November 21, 2019 What happens when you try to resume? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 21, 2019 Author Share Posted November 21, 2019 What happens when you try to resume? The play button will toggle between play and pause icons, but time doesn't increase, and playback doesn't happen. Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 21, 2019 Share Posted November 21, 2019 What exactly are you trying to play? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 21, 2019 Author Share Posted November 21, 2019 Looks like all of the involved files are x264 mkvs or mp4s if that's what you're asking. every time it froze up i would verify the file manually in VLC to make sure it wasn't corrupted, and VLC could play through the frozen point. and after reboot, Emby could also play through the frozen point. Link to comment Share on other sites More sharing options...
ebr 14862 Posted November 21, 2019 Share Posted November 21, 2019 Any chance you have a hard disc filling up? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 21, 2019 Author Share Posted November 21, 2019 Any chance you have a hard disc filling up? Negative. Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 22, 2019 Share Posted November 22, 2019 If you back out of the video, refresh the page, then try to play again, what exactly happens? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 22, 2019 Author Share Posted November 22, 2019 If you back out of the video, refresh the page, then try to play again, what exactly happens? If I try to resume playback, nothing happens. I don't think I tried this in conjunction with playing the same file from the beginning though. Problem didn't happen last night though... *fingers crossed* Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 22, 2019 Share Posted November 22, 2019 What do you mean exactly by nothing happens? What happens when you click the resume button on the video detail screen? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 22, 2019 Author Share Posted November 22, 2019 What do you mean exactly by nothing happens? What happens when you click the resume button on the video detail screen? Exactly the same as the original post - playback doesn't happen. Resume goes to the frozen time but does not play. Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 22, 2019 Share Posted November 22, 2019 Does the browser debug console show any errors? Have you ran a hard disk scan lately to check for possible drive failures? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 22, 2019 Author Share Posted November 22, 2019 Does the browser debug console show any errors? Have you ran a hard disk scan lately to check for possible drive failures? This has happened on both TV and movies (sourcing from two different physical drives). I chkdsk'd both, and windows found and fixed 3 corrupt security descriptors on one, and nothing on the other. SMART reporting is all good. I'm usually watching from my smart TV so I don't have a debug console available to check, but I'll watch something on the desktop here in a bit and see if I can make it happen Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 22, 2019 Share Posted November 22, 2019 Can you try adding a new video, perhaps even to your system drive. It would be a helpful point of comparison. Thanks. Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 22, 2019 Author Share Posted November 22, 2019 Can you try adding a new video, perhaps even to your system drive. It would be a helpful point of comparison. Thanks. These are all actually new videos that I've watched recently. Since it doesn't happen all the time, unless it definitely happens on system drive too i'll need several data points... i see where you're coming from and i'll get what i can Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 23, 2019 Author Share Posted November 23, 2019 (edited) Alright, so it's currently frozen right now on a new file, same hard drive. This is what I see in console when I click play/pause: Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress apiclient.js?v=4.3.0.26:1 When I go back to home screen and click Resume, I hear the tiniest blip of audio, then it freezes again. This is the console output: router.js?v=4.3.0.26:1 appRouter - processing path request /web#!/home.html router.js?v=4.3.0.26:1 appRouter - user is authenticated router.js?v=4.3.0.26:1 appRouter - proceeding to /web#!/home.html apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Stopped videoosd.js?v=4.3.0.26:1 nowplaying event: playbackstop remotecontrolautoplay.js?v=4.3.0.26:1 Skipping remote control autoplay because both old and new players are local apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Audio apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=c5d3bdaf89804c5eb9ffba77d4bf267b&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=c8ca023cdbb96c78e4de5fcb477df512 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=10e9dda2d7d0e16e1a052dbb7b5607e1 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=7c6b1294b30d4c722993e4036d0425ac apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Views apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Audio apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=c5d3bdaf89804c5eb9ffba77d4bf267b&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=c8ca023cdbb96c78e4de5fcb477df512 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=10e9dda2d7d0e16e1a052dbb7b5607e1 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CProductionYear%2CStatus%2CEndDate&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=7c6b1294b30d4c722993e4036d0425ac router.js?v=4.3.0.26:1 appRouter - processing path request /web#!/item/item.html router.js?v=4.3.0.26:1 appRouter - user is authenticated router.js?v=4.3.0.26:1 appRouter - proceeding to /web#!/item/item.html apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Items/42902/ThemeMedia?UserId=c5d3bdaf89804c5eb9ffba77d4bf267b&InheritFromParent=true&EnableThemeSongs=true&EnableThemeVideos=true apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/42902 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items/42902/SpecialFeatures apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Users/c5d3bdaf89804c5eb9ffba77d4bf267b/Items?fields=PrimaryImageAspectRatio%2CUserData%2CCanDelete&EnableTotalRecordCount=false&IncludeItemTypes=Playlist%2CBoxSet&Recursive=true&SortBy=SortName&ListItemIds=42902 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Items/42902/Similar?userId=c5d3bdaf89804c5eb9ffba77d4bf267b&limit=12&fields=PrimaryImageAspectRatio%2CUserData%2CCanDelete%2CProductionYear&EnableTotalRecordCount=false apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Items/42902/Similar?userId=c5d3bdaf89804c5eb9ffba77d4bf267b&limit=12&fields=PrimaryImageAspectRatio%2CUserData%2CCanDelete%2CProductionYear&IncludeItemTypes=Program&EnableTotalRecordCount=false index.html#!/item/item.html?id=42902&serverId=f94d788b47514aabae46ced2da1b40ce:1 [Intervention] An <img> element was lazyloaded with loading=lazy, but had no dimensions specified. Specifying dimensions improves performance. See https://crbug.com/954323 apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Items/42902/PlaybackInfo?UserId=c5d3bdaf89804c5eb9ffba77d4bf267b&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000 registrationservices.js?v=4.3.0.26:1 validateFeature: playback apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Items/42902/PlaybackInfo?UserId=c5d3bdaf89804c5eb9ffba77d4bf267b&StartTimeTicks=63907062930&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&MediaSourceId=63f3066b205dbd766fcfda5abde8ed2e&MaxStreamingBitrate=140000000 plugin.js?v=4.3.0.26:1 playing url: http://192.168.1.242:8096/emby/videos/42902/stream.mp4?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzczLjAuMzY4My4xMDMgU2FmYXJpLzUzNy4zNnwxNTU1OTAwMTAyMzUz&MediaSourceId=63f3066b205dbd766fcfda5abde8ed2e&Static=true&PlaySessionId=5d0247b1c4fc45aa82ccf82bf5f05073&api_key=59c4359972d345e6ba1eb2f69ff6ce39 router.js?v=4.3.0.26:1 appRouter - processing path request /web#!/videoosd/videoosd.html router.js?v=4.3.0.26:1 appRouter - user is authenticated router.js?v=4.3.0.26:1 appRouter - proceeding to /web#!/videoosd/videoosd.html playbackmanager.js?v=4.3.0.26:1 Active player: {"name":"Web Video Player","id":"htmlvideoplayer","playerName":"Web Video Player","playableMediaTypes":["Video"],"isLocalPlayer":true,"supportedCommands":["GoHome","GoToSettings","VolumeUp","VolumeDown","Mute","Unmute","ToggleMute","SetVolume","SetAudioStreamIndex","SetSubtitleStreamIndex","SetMaxStreamingBitrate","DisplayContent","GoToSearch","DisplayMessage","SetRepeatMode","PlayMediaSource","PlayTrailers","ToggleFullscreen","PictureInPicture","SetBrightness","SetAspectRatio"]} apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing videoosd.js?v=4.3.0.26:1 nowplaying event: playbackstart apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress plugin.js?v=4.3.0.26:1 Setting new text track index to: -1 4apiclient.js?v=4.3.0.26:1 Requesting url without automatic networking: http://192.168.1.242:8096/emby/Sessions/Playing/Progress for some reason it removed all the text I had written here after the code block when I submitted the post... weird. Anyhow, rebooting the server didn't fix this one. It consistently freezes at 1:46:30. I can play from the beginning and it's fine before and after that time. I open the file in VLC, and there's the tiniest of glitches, maybe 0.2s lost audio, and a few artifacts floating around. So it definitely seems like a file issue that VLC is just more tolerant of than Emby is - but if chkdsk isn't finding/fixing this, how do I get really down and dirty with inspecting the file? Edited November 23, 2019 by m1stertim Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 23, 2019 Share Posted November 23, 2019 I would try a new file on the system drive first. Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 23, 2019 Author Share Posted November 23, 2019 I have watched about an hour. Watching apollo 11 documentary now off that drive. how long do you want me to watch before assuming that it's fine? Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 23, 2019 Share Posted November 23, 2019 And you normally would have run into the problem by then, right? Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 23, 2019 Author Share Posted November 23, 2019 And you normally would have run into the problem by then, right? i think? i mean i had a night with no issues at all... and then yesterday/this morning i had multiple issues in the same file. so, yes, probably, but not conclusively. Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 23, 2019 Share Posted November 23, 2019 i think? i mean i had a night with no issues at all... and then yesterday/this morning i had multiple issues in the same file. so, yes, probably, but not conclusively. From what I can see this looks I/O related to me with those two drives. You already confirmed chkdsk reporting problems earlier. There's no other obvious problem here and your browser console shows what should be a simple direct play of an mp4. Link to comment Share on other sites More sharing options...
m1stertim 1 Posted November 24, 2019 Author Share Posted November 24, 2019 I get what you're saying, but i'm not really sure what to do about it. The hard drive is relatively new (still under warranty) but without corrupted sectors, or SMART errors, or something, I probably can't get a replacement. If the error follows the video file when moved, then it was corrupted while being written i guess? do you have any suggestions? I tried using Stellar Phoenix video repair, and it said repaired, but Emby still pauses on playback. Maybe Emby could be slightly more tolerant of bad frames? Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 24, 2019 Share Posted November 24, 2019 Maybe Emby could be slightly more tolerant of bad frames? Well in this case it's direct playing to Chrome, so it's really a question of the Chrome video player being tolerant of corrupt data, and generally browser video players tend to be much more strict on what they require than something like Vlc. Link to comment Share on other sites More sharing options...
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