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Unable to identify films


crusher11

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crusher11

I added Nosferatu (1922) last night. Checked just now and it's not identified. Tried to identify it manually but came up empty. So I tested identifying it as Detour, which I'd successfully done a manual identification on previously. Also no results. Then tried identifying it as Star Wars. Again, no results. So it's not an issue specific to the film.

 

I'm getting "Upload Skipped (Error IO)" when trying to attach the log.

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Happy2Play

You will need to post the server log to see what error you are receiving.

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crusher11

Again, I tried to post the log but the forum gives me an error. Here's everything from the attempt at IDing as Star Wars through to what is currently the end of the log:

2019-11-15 13:44:31.416 Info HttpClient: GET https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&s=star+wars&type=movie
2019-11-15 13:45:13.422 Error HttpClient: Connection to https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&s=star+wars&type=movie timed out
2019-11-15 13:45:13.423 Error ProviderManager: Error searching
	*** Error Report ***
	Version: 4.3.0.22
	Command line: C:\Users\myname\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/myname/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Program data path: C:\Users\myname\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\myname\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&s=star+wars&type=movie timed out
	 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncBuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at OMDb.Common.OmdbItemProvider.SearchByName(String name, Nullable`1 year, ItemLookupInfo searchInfo, String type, Boolean isSearch, CancellationToken cancellationToken)
	   at OMDb.Common.OmdbItemProvider.SearchByName(List`1 namesToSearch, Nullable`1 year, ItemLookupInfo searchInfo, String type, Boolean isSearch, CancellationToken cancellationToken)
	   at OMDb.Common.OmdbItemProvider.GetSearchResultsInternal(ItemLookupInfo searchInfo, String type, Boolean isSearch, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.Manager.ProviderManager.GetSearchResults[TLookupType](IRemoteSearchProvider`1 provider, TLookupType searchInfo, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.Manager.ProviderManager.GetRemoteSearchResults[TItemType,TLookupType](RemoteSearchQuery`1 searchInfo, BaseItem referenceItem, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Threading.Tasks.TaskCanceledException: A task was canceled.
	Source: System.Private.CoreLib
	TargetSite: Void ThrowForNonSuccess(System.Threading.Tasks.Task)
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncBuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	
2019-11-15 13:45:13.423 Info HttpServer: HTTP Response 200 to 10.0.0.2. Time: 84016ms. http://10.0.0.2:8096/emby/Items/RemoteSearch/Movie
2019-11-15 13:50:10.503 Info TaskManager: IntervalTrigger fired for task: Check for application updates
2019-11-15 13:50:10.503 Info TaskManager: IntervalTrigger fired for task: Check for plugin updates
2019-11-15 13:50:10.503 Info TaskManager: Executing Check for application updates
2019-11-15 13:50:10.504 Info TaskManager: Executing Check for plugin updates
2019-11-15 13:50:10.504 Info HttpClient: GET https://www.mb3admin.com/admin/service/EmbyPackages.json
2019-11-15 13:50:10.507 Info HttpClient: GET https://api.github.com/repos/MediaBrowser/Emby.Releases/releases
2019-11-15 13:52:18.564 Error HttpClient: Connection to https://api.github.com/repos/MediaBrowser/Emby.Releases/releases timed out
2019-11-15 13:52:18.566 Error TaskManager: Error
	*** Error Report ***
	Version: 4.3.0.22
	Command line: C:\Users\myname\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/myname/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Program data path: C:\Users\myname\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\myname\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://api.github.com/repos/MediaBrowser/Emby.Releases/releases timed out
	 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at MediaBrowser.Common.Updates.GithubUpdater.CheckForUpdateResult(String organzation, String repository, Version minVersion, PackageVersionClass updateLevel, String assetFilename, String packageName, String targetFilename, TimeSpan cacheLength, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.ApplicationHost.CheckForApplicationUpdate(CancellationToken cancellationToken, IProgress`1 progress)
	   at Emby.Server.Implementations.ScheduledTasks.SystemUpdateTask.Execute(CancellationToken cancellationToken, IProgress`1 progress)
	   at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Threading.Tasks.TaskCanceledException: A task was canceled.
	Source: System.Private.CoreLib
	TargetSite: Void ThrowForNonSuccess(System.Threading.Tasks.Task)
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	
2019-11-15 13:52:18.566 Info TaskManager: Check for application updates Failed after 2 minute(s) and 8 seconds
2019-11-15 13:53:00.564 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
2019-11-15 13:53:00.565 Error TaskManager: Error
	*** Error Report ***
	Version: 4.3.0.22
	Command line: C:\Users\myname\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/myname/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Program data path: C:\Users\myname\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\myname\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
	 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.Updates.InstallationManager.GetAvailablePackagesWithoutRegistrationInfo(Boolean enableCache, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.Updates.InstallationManager.GetAvailablePluginUpdates(Version applicationVersion, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.ScheduledTasks.PluginUpdateTask.Execute(CancellationToken cancellationToken, IProgress`1 progress)
	   at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Threading.Tasks.TaskCanceledException: A task was canceled.
	Source: System.Private.CoreLib
	TargetSite: Void ThrowForNonSuccess(System.Threading.Tasks.Task)
	   at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	
2019-11-15 13:53:00.565 Info TaskManager: Check for plugin updates Failed after 2 minute(s) and 50 seconds
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Happy2Play

It is hard to say since you have failed connections to Emby servers also.  But Emby was down for awhile this evening,  I know I have no issue using the url for OMDB in this log snippet.

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Happy2Play

I guess a question is why do you have really slow response time (84016ms)?  Almost a minute and half.

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crusher11

Why are you asking me?

 

I tried on my phone with WiFi off. Same result. So it's nothing to do with my Internet connection.

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Happy2Play

Why are you asking me?

 

I tried on my phone with WiFi off. Same result. So it's nothing to do with my Internet connection.

 

This is specific to your setup.  My response time is "1114ms", just over a second.  And I believe @@Luke mentioned there is a 30 second time out.

Edited by Happy2Play
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Happy2Play

I know the Star Wars search is working here.  But I would assume Luke will want to see a server log.

2019-11-15 03:01:26.914 Info HttpServer: HTTP POST http://homeserver:8096/emby/Items/RemoteSearch/Movie. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36
2019-11-15 03:01:26.957 Info App: MovieDbProvider: Finding id for item: Star wars
2019-11-15 03:01:27.635 Info HttpClient: GET https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&s=Star+wars&type=movie
2019-11-15 03:01:28.029 Info HttpServer: HTTP Response 200 to 192.168.151.7. Time: 1114ms. http://homeserver:8096/emby/Items/RemoteSearch/Movie
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crusher11

Oddly the network and sharing center claims I have no internet connection at all, even though I clearly do.

 

I thought I'd ruled out my connection by using my phone's data to try it but that would still have to route through emby to get out of my PC anyway, so maybe it is related.

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crusher11

Killed the server so I could reboot the router to see if that resolved things, and when I started it back up I got this error again: https://emby.media/community/index.php?/topic/78613-emby-server-is-loading-please-try-again-shortly/?hl=%2Bemby+%2Bserver+%2Bloading

 

As before, killing and restarting the server doesn't help, I'm going to have to completely reboot the computer. I shouldn't have to do this.

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crusher11

This was a local network issue of some sort.  Why were you so sure it was an Emby problem?

Because Emby was the only thing exhibiting issues, and using my phone's data still produced the problem.

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Happy2Play

But this would appear to be system related if you have to reboot the machine to resolve issues.

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