Bigmack3000 84 Posted November 9, 2019 Share Posted November 9, 2019 Oddly, one film will not create chapter thumbnails. I've removed it from the library, re scanned, then added it back in, and scanned again. But still, thumbnails aren't created for it. The file itself has chapters and plays fine. Is there a way to force a file to create thumbnails outside of the scheduled tasks? Link to comment Share on other sites More sharing options...
Happy2Play 8138 Posted November 9, 2019 Share Posted November 9, 2019 Is there by chance a "thumbnail-failures.txt" in your Emby cache folder? You can see your Emby cache path on the Dashboard. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 9, 2019 Author Share Posted November 9, 2019 Okay, I found the path for the cache folder, but nothing happens when I click it? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 9, 2019 Share Posted November 9, 2019 Did you look at the contents? Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 9, 2019 Author Share Posted November 9, 2019 Sorry, this is probably staring me in the face. Here is what I see in my dashboard, but nothing happens when I click on cache. Am I supposed to copy and paste that link somewhere? Link to comment Share on other sites More sharing options...
Happy2Play 8138 Posted November 10, 2019 Share Posted November 10, 2019 I don't know other OSes besides Windows, but you would have to navigate to that path to see the content. The Dashboard it just showing you the location. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 10, 2019 Author Share Posted November 10, 2019 so that path leads to somewhere on my Synology? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 10, 2019 Share Posted November 10, 2019 Yes you'd have to browse the file system and locate the file. Link to comment Share on other sites More sharing options...
Happy2Play 8138 Posted November 10, 2019 Share Posted November 10, 2019 @@Luke I guess the real question is do the items on the "thumbnail-failures.txt" ever get retried? Or is this a user requirement to delete this file? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 10, 2019 Share Posted November 10, 2019 If the video file is ever modified, then it will retry. Link to comment Share on other sites More sharing options...
Happy2Play 8138 Posted November 10, 2019 Share Posted November 10, 2019 If the video file is ever modified, then it will retry. Okay so once the item is on the list it would be a matter of trying to figure out why it failed in the first place. I would assume one would have to catch this and provide the perspective logs. Not to hijack OPs issue, I have a txt file full of avi (88) and mp4 (27) files, but pulling the item up in UI still shows chapter images. Library set to Chapter Markers. But one that I checked only had the first image. Only checked a handful. I deleted the txt file last night and search todays log here are two examples 2019-11-09 01:00:19.511 Info TaskManager: Scheduled task Thumbnail image extraction will run with a time limit of 240 minutes 2019-11-09 01:00:40.369 Info MediaEncoder: ProcessRun 'extract-image' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffmpeg.exe -ss 01:20:00.000 -f avi -i file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" -an -sn -threads 0 -vframes 1 -vf "scale=600:trunc(ow/a/2)*2,thumbnail=24" -f image2 "Y:\Emby\cache\temp\b622e7e7-ed59-41d9-be59-b5c3d923aa9d.jpg" 2019-11-09 01:00:40.369 Info MediaEncoder: ProcessRun 'extract-image' Started. 2019-11-09 01:00:41.087 Info MediaEncoder: ProcessRun 'extract-image' Process exited with code 0 2019-11-09 01:00:41.103 Error MediaEncoder: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" (output file not found) 2019-11-09 01:00:41.103 Error MediaEncoder: Thumbnail-Filter extraction failed, will attempt standard way. Input: file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" 2019-11-09 01:00:41.103 Info MediaEncoder: ProcessRun 'extract-image' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffmpeg.exe -ss 01:20:00.000 -f avi -i file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" -an -sn -threads 0 -vframes 1 -vf "scale=600:trunc(ow/a/2)*2" -f image2 "Y:\Emby\cache\temp\30a69ced-43a6-496e-b061-bb07674c6e74.jpg" 2019-11-09 01:00:41.103 Info MediaEncoder: ProcessRun 'extract-image' Started. 2019-11-09 01:00:41.758 Info MediaEncoder: ProcessRun 'extract-image' Process exited with code 0 2019-11-09 01:00:41.758 Error MediaEncoder: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" (output file not found) 2019-11-09 01:00:41.758 Error ChapterImagesTask: Error extracting chapter images for Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi *** Error Report *** Version: 4.2.1.0 Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Administrator/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Program data path: C:\Users\Administrator\AppData\Roaming\Emby-Server Application directory: C:\Users\Administrator\AppData\Roaming\Emby-Server\system System.Exception: System.Exception: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\C\Christmas with a Capital C (2011)\Christmas with a Capital C (2011).avi" (output file not found) at Emby.Server.MediaEncoding.Encoder.MediaEncoder.ExtractImageInternal(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, Nullable`1 threedFormat, Nullable`1 offset, Boolean useThumbNailFilter, CancellationToken cancellationToken) at Emby.Server.MediaEncoding.Encoder.MediaEncoder.ExtractImage(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, MediaProtocol protocol, Boolean isAudio, Nullable`1 threedFormat, Nullable`1 offset, CancellationToken cancellationToken) at MediaBrowser.Providers.MediaInfo.ThumbnailGenerator.RefreshChapterImages(Video item, ReadOnlyMemory`1 inputPath, MediaProtocol protocol, IDirectoryService directoryService, List`1 chapters, Boolean extractImages, Boolean saveChapters, CancellationToken cancellationToken) Source: Emby.Server.MediaEncoding TargetSite: Void MoveNext() 2019-11-09 01:57:30.167 Info MediaEncoder: ProcessRun 'extract-image' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffmpeg.exe -ss 01:45:00.000 -f mp4 -i file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" -an -sn -threads 0 -vframes 1 -vf "scale=600:trunc(ow/a/2)*2,thumbnail=24" -f image2 "Y:\Emby\cache\temp\26ea0806-ef4f-467b-b86d-3e4d534d5dce.jpg" 2019-11-09 01:57:30.167 Info MediaEncoder: ProcessRun 'extract-image' Started. 2019-11-09 01:57:30.588 Info MediaEncoder: ProcessRun 'extract-image' Process exited with code 0 2019-11-09 01:57:30.682 Error MediaEncoder: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" (output file not found) 2019-11-09 01:57:30.682 Error MediaEncoder: Thumbnail-Filter extraction failed, will attempt standard way. Input: file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" 2019-11-09 01:57:30.682 Info MediaEncoder: ProcessRun 'extract-image' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffmpeg.exe -ss 01:45:00.000 -f mp4 -i file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" -an -sn -threads 0 -vframes 1 -vf "scale=600:trunc(ow/a/2)*2" -f image2 "Y:\Emby\cache\temp\472baf38-d1a2-4911-b9ca-dd9ebf7793d9.jpg" 2019-11-09 01:57:30.682 Info MediaEncoder: ProcessRun 'extract-image' Started. 2019-11-09 01:57:30.994 Info MediaEncoder: ProcessRun 'extract-image' Process exited with code 0 2019-11-09 01:57:31.197 Error MediaEncoder: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" (output file not found) 2019-11-09 01:57:31.197 Error ChapterImagesTask: Error extracting chapter images for Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4 *** Error Report *** Version: 4.2.1.0 Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Administrator/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Program data path: C:\Users\Administrator\AppData\Roaming\Emby-Server Application directory: C:\Users\Administrator\AppData\Roaming\Emby-Server\system System.Exception: System.Exception: ffmpeg image extraction failed for file:"Z:\ServerFolders\Videos\Movies\F\Fantastic Four Collection\Fantastic Four (2005)\Fantastic Four (2005).mp4" (output file not found) at Emby.Server.MediaEncoding.Encoder.MediaEncoder.ExtractImageInternal(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, Nullable`1 threedFormat, Nullable`1 offset, Boolean useThumbNailFilter, CancellationToken cancellationToken) at Emby.Server.MediaEncoding.Encoder.MediaEncoder.ExtractImage(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, MediaProtocol protocol, Boolean isAudio, Nullable`1 threedFormat, Nullable`1 offset, CancellationToken cancellationToken) at MediaBrowser.Providers.MediaInfo.ThumbnailGenerator.RefreshChapterImages(Video item, ReadOnlyMemory`1 inputPath, MediaProtocol protocol, IDirectoryService directoryService, List`1 chapters, Boolean extractImages, Boolean saveChapters, CancellationToken cancellationToken) Source: Emby.Server.MediaEncoding TargetSite: Void MoveNext() Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 10, 2019 Author Share Posted November 10, 2019 Yes you'd have to browse the file system and locate the file. Ok thanks. I'll make a new post in the Synology thread then to see if someone can point me to it. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 27, 2019 Author Share Posted November 27, 2019 So, even though I tried removing the folder and adding it back in, I somehow never opened the actual folder. When . I did so today, I found a random .bif file in there? No other folder has a bif file and no other film is having this problem. Could this have been the problem? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 27, 2019 Share Posted November 27, 2019 If you enabled thumbnail image extraction, and if you enabled saving thumbnails to media folders, then that's why you got the .bif file. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 27, 2019 Author Share Posted November 27, 2019 Hmm, that is the setup I have, but no other movie folder contains a bif file. Also, I removed the one from the affected folder, and now that film has populated thumbnails, but did not repopulate the bif file. Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 27, 2019 Share Posted November 27, 2019 Either you turned off saving to media folders or the server is being denied write access and therefore only saving them internally. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted November 27, 2019 Author Share Posted November 27, 2019 nfo and art are saved to each individual movie's folder. Would a different access be required for thumbnails? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 27, 2019 Share Posted November 27, 2019 No. We'd have to look at the emby server log during the time of the attempt to create thumbnails in order to tell what happened. Try adding a new video and then let's see what happens with that. Thanks. Link to comment Share on other sites More sharing options...
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