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problem with 1080p H264 movie

movie transcode problem

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#1 teicang OFFLINE  

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Posted 26 October 2019 - 06:11 PM

Hi all, Is a week that I got the following problem,

if I try to play from remote ,movie with bit rate 1080p H264 it start to play but stop each 2 or 3 sec and the processor load reach the value near or  100%.(I noticed the bandwith used is very very low)

I'm quite sure before a week this was not happen. I have a terrramaster F2-220 with TOS at last release 4.1.03 and emby server 4.2.1.0

I 'm experimeting this problem just with the movie on 1080p H264 like this (see picture 1), other file 720p or lower working fine and reach sometimes the used bandwith around 1.7 Mb\s , so is not a network speed problem.

If I set in the Emby android app ,the speed limit to 2 Mb\s it start to work, the bandwith used rich a pick to 800 kb\s, cpu always near 100%, but logically the quality of immage is sure poor than the original. I noticed also another aspect, if I try to reproduce a movies with 1080p but NOT H264 but HEVC the processor load remain quite low and the movie is played well without problem, the bandwith used arrive to a pick around  1Mb\s without problem.(see picture2 )

I wanted put the log but with file server app I'm not be able to see the folder were it stored on NAS, and I'm not familiar with SSH connection so I haven't included it.

Hope I have given enought information for you expert :-)

thx

\Gianni

Picture 1 BAD MOVIES Video Title1080p H264
CodecH264
AVCYes
ProfiloHigh
Livello41
Risoluzione1920x1040
Formato1.85:1
AnamorficoNo
InterlacciatoNo
Framerate23,976
Bitrate18.705 kbps
Colori primaribt709
Spazio Colorebt709
Trasferimento Colorebt709
Profondità Bit8 bit
Formato Pixelyuv420p
Ref frame1
NAL4

.

 

PICTURE 2 GOOD MOVIE Video Title1080p HEVC
CodecHEVC
ProfiloMain
Livello120
Risoluzione1920x800
Formato2.40:1
AnamorficoNo
InterlacciatoNo
Framerate23,976
Bitrate3.193 kbps
Colori primaribt709
Spazio Colorebt709
Trasferimento Colorebt709
Formato Pixelyuv420p
Ref frame1

 

Attached Files


Edited by teicang, 26 October 2019 - 06:43 PM.


#2 Happy2Play OFFLINE  

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Posted 26 October 2019 - 06:18 PM

Go to Dashboard-Logs and right click on the log and save link as, then post the log here.


Edited by Happy2Play, 26 October 2019 - 06:18 PM.


#3 teicang OFFLINE  

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Posted 26 October 2019 - 06:31 PM

Go to Dashboard-Logs and right click on the log and save link as, then post the log here.

Thx I undestood and attached logs :-)


Edited by teicang, 26 October 2019 - 06:44 PM.


#4 teicang OFFLINE  

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Posted 28 October 2019 - 10:17 AM

Any suggestion? I tryed to play movies in the local network and logically all the movies working great .

Does anyone with Tearramaster play video in 1080p H264 from remote? just to see if it's my problem or a common problem?

thx to all in advance

 

 



#5 Happy2Play OFFLINE  

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Posted 29 October 2019 - 05:33 AM

To me from a software transcoding standpoint the processor is just not powerful enough to convert this media.  I don't know how hardware acceleration applies to these nas produces.



#6 teicang OFFLINE  

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Posted 29 October 2019 - 05:39 AM

To me from a software transcoding standpoint the processor is just not powerful enough to convert this media.  I don't know how hardware acceleration applies to these nas produces.

Thx Happy,

but if I play the same movie  in a local ntw and it works , means the process to trasconding is different from local vs remote?

With other 1080p movies it works so I supposed there is someting in the movies it's self, Can I provide any other log to you to help to undestand if is a local NAS problem or someting in the emby server didn't work properly with some specific file?

thx



#7 Happy2Play OFFLINE  

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Posted 29 October 2019 - 05:50 AM

Thx Happy,

but if I play the same movie  in a local ntw and it works , means the process to trasconding is different from local vs remote?

With other 1080p movies it works so I supposed there is someting in the movies it's self, Can I provide any other log to you to help to undestand if is a local NAS problem or someting in the emby server didn't work properly with some specific file?

thx

The odds are on your local network the media is direct playing, no conversion needed.  The transcode log you posted shows a 18Mbps media being converted to 8Mbps.  Not sure on the directplay error, but would appear you have set a limit/quality on the app/client you are playing on.

 

When playing remotely you are dependent on your internet speeds, usually your upload speed, but for mobile devices your device download speed will be a factor also. 

TranscodeReasons=DirectPlayError,ContainerBitrateExceedsLimit


#8 teicang OFFLINE  

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Posted 29 October 2019 - 05:58 AM

 

The odds are on your local network the media is direct playing, no conversion needed.  The transcode log you posted shows a 18Mbps media being converted to 8Mbps.  Not sure on the directplay error, but would appear you have set a limit/quality on the app/client you are playing on.

 

When playing remotely you are dependent on your internet speeds, usually your upload speed, but for mobile devices your device download speed will be a factor also. 

TranscodeReasons=DirectPlayError,ContainerBitrateExceedsLimit

realy strange, I was sure to have the bandwith in the APP set to AUTO without limitation , and sure I used a Tablet connect to a wireless network , so no mobile network (normaly used a fire stick so sure using ADSL.)

May I do another test cheking what you indicate and post again the log just to be sure that the contents is corret? Do you need both log? emby server and trascoding ?



#9 Happy2Play OFFLINE  

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Posted 29 October 2019 - 06:09 AM

Both logs show you are connecting to Emby server with your Remote (WAN) access address.  Not your In-Home (LAN) access address.



#10 teicang OFFLINE  

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Posted 29 October 2019 - 06:29 AM

Both logs show you are connecting to Emby server with your Remote (WAN) access address.  Not your In-Home (LAN) access address

Correct , I'm connected from remote.

I have just done again the test :

 

I'm out of my house in a different ntw , I have done a speed test :  ping 2ms,Dow 60 Mb\s UP 36 Mb\s

I'm using my Samsung Tablet connected in wireless with this network

I start emby and select movie "Sono il numoer quattro"

From NAs server point of view , I saw CPU around 80-87 % but bandwith usage very low,

On Tablet the movies stop each 2,3 second and after continue and so on.

I download again the LOG, (I add 1 in the file name)

In the android APP on the Tablet the qualit limit is all set to Auto as default

many thanks for your help

Attached Files


Edited by teicang, 29 October 2019 - 06:31 AM.


#11 Happy2Play OFFLINE  

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Posted 29 October 2019 - 09:06 AM

Correct , I'm connected from remote.

I have just done again the test :

 

I'm out of my house in a different ntw , I have done a speed test :  ping 2ms,Dow 60 Mb\s UP 36 Mb\s

I'm using my Samsung Tablet connected in wireless with this network

I start emby and select movie "Sono il numoer quattro"

From NAs server point of view , I saw CPU around 80-87 % but bandwith usage very low,

On Tablet the movies stop each 2,3 second and after continue and so on.

I download again the LOG, (I add 1 in the file name)

In the android APP on the Tablet the qualit limit is all set to Auto as default

many thanks for your help

 

There is a limit set somewhere.  Do you have a "Internet streaming bitrate limit (Mbps):" set on the user  (Dashboard-Users-your user) and/or in Dashboard-Advanced on the server?

2019-10-29 11:10:09.504 Info HttpServer: HTTP POST http://xxx.xxx.xxx.xxx:8096/emby/Items/10145/PlaybackInfo?UserId=5d702f532a3b4c69b08b2055d37456eb&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=-1&MediaSourceId=ab5a9763b80ca9ead0e8c60cc0dd6c55&MaxStreamingBitrate=7000000. UserAgent: Mozilla/5.0 (Linux; Android 9; SM-T725 Build/PPR1.180610.011; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/78.0.3904.62 Safari/537.36
2019-10-29 11:10:09.519 Info App: User policy for teicang. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2019-10-29 11:10:09.519 Info App: Bitrate exceeds DirectStream limit: media bitrate: 18705019, max bitrate: 7000000


#12 teicang OFFLINE  

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Posted 29 October 2019 - 10:46 AM

 

There is a limit set somewhere.  Do you have a "Internet streaming bitrate limit (Mbps):" set on the user  (Dashboard-Users-your user) and/or in Dashboard-Advanced on the server?

2019-10-29 11:10:09.504 Info HttpServer: HTTP POST http://xxx.xxx.xxx.xxx:8096/emby/Items/10145/PlaybackInfo?UserId=5d702f532a3b4c69b08b2055d37456eb&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=-1&MediaSourceId=ab5a9763b80ca9ead0e8c60cc0dd6c55&MaxStreamingBitrate=7000000. UserAgent: Mozilla/5.0 (Linux; Android 9; SM-T725 Build/PPR1.180610.011; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/78.0.3904.62 Safari/537.36
2019-10-29 11:10:09.519 Info App: User policy for teicang. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2019-10-29 11:10:09.519 Info App: Bitrate exceeds DirectStream limit: media bitrate: 18705019, max bitrate: 7000000

 

 

Could be I set it on a different devices and it's yet apply for all the others? I 'm quite sure I set on my APP on firestick because otherwise was not possible to play video, But I thought it depended on individual devices. Is there any way to see inside the emby server which is the device with the limitation yet set?

In attach the setting on my account from web browser access. As you can see there isn't any limitation :-( How Can I reset on the server this type of behaviour?

many thanks

Attached Files



#13 teicang OFFLINE  

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Posted 30 October 2019 - 08:38 AM

Hi, I finish to check all the different APP  I'm using  about any bandwith limit setted, All are set to  AUTO.

I the mentime I have made another test, using a movie 720p H264 but with bitrate equal to 9332KB\s , just to verify the limit problem.(from log my limit is set to 7000000)

Inside the log I found same message you indicate (Bitrate exceeds DirectStream limit),  BUT realy the movie is played well without stop, so also if the log said
max birate 7000000 , and the movie bit rate is higher 9332782 all works fine .
 
2019-10-30 08:58:38.510 Info App: Bitrate exceeds DirectStream limit: media bitrate: 9332782, max bitrate: 7000000

http://37.117.214.22...07f74425092197f

08:58:38

Any ideas or any other test I can perform? 

HOW can I find out or change the set limit? This may not be the problem, but if I restore it I can immediately repeat the test.

thx

movie used  :

 

Media Info

Video Title720p H264
CodecH264
AVCYes
ProfiloHigh
Livello31
Risoluzione1280x528
Formato2.40:1
AnamorficoNo
InterlacciatoNo
Framerate24
Bitrate9.332 kbps
Colori primaribt709
Spazio Colorebt709
Trasferimento Colorebt709
Profondità Bit8 bit
Formato Pixelyuv420p
Ref frame1
NAL4

Edited by teicang, 31 October 2019 - 07:18 AM.


#14 Luke OFFLINE  

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Posted 08 November 2019 - 09:04 AM

 

 

They start but stop each 2 or 3 second.

 

Hi, usually this is a sign that the bitrate is too high. Try lowering the in-app internet quality setting.






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