rajeev2liz 1 Posted October 24, 2019 Share Posted October 24, 2019 Hello all am new here i just finished setup emby and added movies on my PC which am using as my server, I downloaded the android emby app and I can watch all the movies perfectly fine on WiFi in my house. My question is if am out of the house where there is no WiFi and am using only my phones data plan the movies doesn't load on the emby mobile app at all. Thanks Link to comment Share on other sites More sharing options...
Luke 36889 Posted October 24, 2019 Share Posted October 24, 2019 the movies doesn't load on the emby mobile app at all Hi there, what exactly do you mean by this? What happens when you try? Link to comment Share on other sites More sharing options...
rajeev2liz 1 Posted October 24, 2019 Author Share Posted October 24, 2019 when I leave the house and on the road for example and I open the emby mobile app all i get is a black screen with circle spinning around. I've attached a screenshot. Thanks Link to comment Share on other sites More sharing options...
Luke 36889 Posted October 24, 2019 Share Posted October 24, 2019 Have you tried restarting the app? Have you ever used remote access before with your Emby Server? Link to comment Share on other sites More sharing options...
rajeev2liz 1 Posted October 24, 2019 Author Share Posted October 24, 2019 I have tried restarting the app. but i have never used remote access before i just started using emby a few days ago. Link to comment Share on other sites More sharing options...
Luke 36889 Posted October 24, 2019 Share Posted October 24, 2019 Are you able to connect remotely using our online web app? http://app.emby.media Link to comment Share on other sites More sharing options...
Solution rajeev2liz 1 Posted October 25, 2019 Author Solution Share Posted October 25, 2019 I would like to thank you Luke for all your help I did find the solution to the problem, it was my firewall, silly me I should have known better. Thanks alot 1 Link to comment Share on other sites More sharing options...
Luke 36889 Posted October 25, 2019 Share Posted October 25, 2019 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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