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Some videos crash immediatly on playback for emby theatre


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#1 zyfinity OFFLINE  

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Posted 23 October 2019 - 02:34 AM

Hi, it seems that some videos immediately crash when played on emby theatre, i have noticed that these H.264 files tend to start direct streaming when using chrome and work perfectly fine, i also tested playing these same files on ms edge beta which supports more formats then chrome and it says direct play error and starts a full transcode on edge, i think there may be a simple issue that needs to be fixed or atleast have emby theatre start a direct stream instead of crashing, the ffmpeg logs provided are from chrome / ms edge beta as they may help discover what's causing the transcode and help fix the bug for emby theatre.

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Edited by zyfinity, 23 October 2019 - 02:35 AM.


#2 Luke OFFLINE  

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Posted 23 October 2019 - 03:03 AM

Hi there, please attach the emby server log from when this happened. thanks.



#3 zyfinity OFFLINE  

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Posted 23 October 2019 - 03:32 AM

Just clicked twice to play dark knight on emby theatre and it didnt play at all and on the second time crashed the whole server, and this plays perfectly fine in google chrome where it direct streams (logs above for that)

 

server logs attatched

 

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#4 Luke OFFLINE  

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Posted 23 October 2019 - 01:56 PM

@Doofus are you able to reproduce this?



#5 Doofus OFFLINE  

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Posted 23 October 2019 - 01:58 PM

Which version of Theater are you using?

#6 Luke OFFLINE  

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Posted 23 October 2019 - 02:00 PM

He's on 3.0.9 of the desktop app.



#7 Doofus OFFLINE  

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Posted 23 October 2019 - 02:21 PM

Gonna need all the details of the files and what settings you've configured in Theater. Possibly a sample.

I'm not gonna be able to test anything until tonight.

And what exactly do mean by 'crash'?
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#8 zyfinity OFFLINE  

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Posted 23 October 2019 - 02:32 PM

This happened on many files that usually need to be direct steamed on browser, the settings on emby theatre are fairly default and my friend is having the same problem remotely.
By crash I mean the server web UI Stops responding completely and the server needs a restart for it to work.

#9 Luke OFFLINE  

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Posted 23 October 2019 - 02:35 PM

If you remove these plugins and restart the server, does that make a difference?

Simkl
statistics


#10 Doofus OFFLINE  

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Posted 23 October 2019 - 02:42 PM

This happened on many files that usually need to be direct steamed on browser, the settings on emby theatre are fairly default and my friend is having the same problem remotely.
By crash I mean the server web UI Stops responding completely and the server needs a restart for it to work.


Oh, you mean the server is crashing. Theater shouldn't require any files to be changed by the server unless you are restricting the bandwidth or doesn't have direct access.

I'll test this on my beta server, tonight.

#11 Happy2Play OFFLINE  

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Posted 23 October 2019 - 02:52 PM

Is there a way to determine the reason for DirectPlayError?

TranscodeReasons=DirectPlayError&allowVideoStreamCopy=false


#12 zyfinity OFFLINE  

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Posted 23 October 2019 - 02:53 PM

The server is crashing aswell as when you click play on theatre it loads up the player for a second the. Just exits

#13 Doofus OFFLINE  

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Posted 23 October 2019 - 09:45 PM

Just tried playing a movie and Live TV, it worked just fine. But I have tailored my Theater stuff....



#14 zyfinity OFFLINE  

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Posted 23 October 2019 - 09:48 PM

Have you tried content that typically direct streams on chrome on theatre?

#15 Doofus OFFLINE  

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Posted 23 October 2019 - 10:27 PM

Have you tried content that typically direct streams on chrome on theatre?

 

You understand that direct streaming is the server remuxing the file? I was direct playing in Theater. 



#16 zyfinity OFFLINE  

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Posted 23 October 2019 - 10:31 PM

Yes I understand that, what I'm saying is that there is a pattern with content that typically direct streams on emby web is failing to play on theatre.

#17 Happy2Play OFFLINE  

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Posted 23 October 2019 - 10:51 PM

The few file I have tested that direct stream in a browser, direct play in Theater.



#18 zyfinity OFFLINE  

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Posted 23 October 2019 - 10:58 PM

Hmm, I don't know why I'm having that issue then

#19 Doofus OFFLINE  

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Posted 23 October 2019 - 11:07 PM

Yes I understand that, what I'm saying is that there is a pattern with content that typically direct streams on emby web is failing to play on theatre.

 

 

Hmm, I don't know why I'm having that issue then

 

 

 Theater shouldn't require any files to be changed by the server unless you are restricting the bandwidth or doesn't have direct access.



#20 zyfinity OFFLINE  

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Posted 23 October 2019 - 11:43 PM

Yes it has direct access and this issue is happening to me on my emby theatre and my friends, this also does not happen with every movie which is a pain to pinpoint the cause.




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