BillyBob1 1 Posted October 7, 2019 Share Posted October 7, 2019 When I turned on my app yesterday both on my Nvidia Shield and Fire TV 2 I not longer had My "Live TV" sections on the home screen where I could select Guide. I checked both my Android app on my phone and windows pc both of them sill had it. I first thing I checked was home screen setting in both the shield and AFTV, they both still showed Live TV as my second choice after My Media how ever as you can see in the pic it does not show. Another issue I have is when I go into live tv and pull up the guide it is not loading all the guide info. Here is everything I have done to try to resolve this in order. No of it worked. Force Close app and clear cache uninstall and reinstall the app reboot emby server run refresh guild program on emby Check that HD Homerun is working (all stations play but guide data is not showing only on Shield and AFTV) Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 7, 2019 Share Posted October 7, 2019 Hi. What happens if you go into your Live TV library? Do you get a message about needing Premiere? Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 7, 2019 Author Share Posted October 7, 2019 When I go into live TV it works except for the second issue I have with the guide not showing the shows as I scroll through. If I chose a Chanel that is not displaying show info it still tunes to the station and plays fine. Sent from my Pixel 3 XL using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 7, 2019 Share Posted October 7, 2019 Okay, then that tells me there is an issue with your guide data. What happens if you bring it up on the web app (with the exact same user)? Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 7, 2019 Author Share Posted October 7, 2019 (edited) Web app, Android phone app, and Windows app all work perfectly. Here is a screenshot from my phone on the same section of the guide that is missing on the shield. All pictures were taken at the same time yesterday. Sent from my Pixel 3 XL using Tapatalk Edited October 7, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 7, 2019 Share Posted October 7, 2019 And that is with the same user logged in? Wait a sec... Notice the "On Now" row is empty in your mobile shot there...? Same problem. It appears to be a problem with the guide data. Try running a guide refresh. Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 7, 2019 Author Share Posted October 7, 2019 (edited) Okay I will run guide refresh again when I get home tonight. That was one of the processes I did yesterday when I stared have the problem. I also rebooted my he homerun. Sent from my Pixel 3 XL using Tapatalk Edited October 7, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
Luke 37018 Posted October 7, 2019 Share Posted October 7, 2019 What guide data are you using? Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 7, 2019 Author Share Posted October 7, 2019 (edited) OTA only No IPTV or m3u Sent from my Pixel 3 XL using Tapatalk Edited October 7, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 Refreshed guide again still didn't work once I get to Fox on the guide I get no program data available. I have included a shot from my Android phone app at the same position von the guid. You can see I have guide data. Sent from my Pixel 3 XL using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37018 Posted October 8, 2019 Share Posted October 8, 2019 Is the same emby user logged into both? Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 Yes Sent from my Pixel 3 XL using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 OTA only No IPTV or m3u Sent from my Pixel 3 XL using Tapatalk Those are channel sources. How have you configured your Guide Data provider? Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 Yes Sent from my Pixel 3 XL using Tapatalk What is the name of the user in both instances? Are there any parental controls defined for any of your users? Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 Those are channel sources. How have you configured your Guide Data provider? I am using HD Homerun and using Emby Guide Data for Local OTA What is the name of the user in both instances? Are there any parental controls defined for any of your users? I am the only user on the server and there are no parental controls. Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 (edited) This Morning I tried some additional trouble shooting to not avail I Deleted both Emby Guide and HD Homerun from my server and rebooted it. added HD Homerun and emby guide back to my server and rebooted. Nothing changed. Just for clarification: My server is local running the official Emby Docker on my Unraid server. I am to only user registered on the server. My server is not set up to be accessed outside on my LAN. I have attached server log right after restarting my docker. There seems to be an error showing up but I do not know how to read it. embyserver.txt Edited October 8, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 And you are still seeing an empty "On Now" row in the web/mobile? That is an indication of a problem of some sort getting the guide information. Can you please bring up the guide and then send a log from the app? Thanks. Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 (edited) And you are still seeing an empty "On Now" row in the web/mobile? That is an indication of a problem of some sort getting the guide information. Can you please bring up the guide and then send a log from the app? Thanks. Log Sent from Shield at 10:53 Logged in under Rod Viewing Live TV Guide. Edited October 8, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 Thanks. Can you please attach the server log from that same time period? 10-08 07:52:14.366 25235 26649 E Volley : [1297] BasicNetwork.performRequest: Unexpected response code 500 for http://192.168.1.13:8096/emby/LiveTv/Programs/Recommended?... Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 Oh, wait, you edited the previous post. Not this exact query but most likely the problem: SQLitePCL.pretty.SQLiteException: Corrupt: database disk image is malformed Did you have a power outage or force close Emby or the machine? Unfortunately, your database appears to be corrupted and the only thing you may be able to do is start fresh or delete the db files and let them rebuild. Link to comment Share on other sites More sharing options...
BillyBob1 1 Posted October 8, 2019 Author Share Posted October 8, 2019 (edited) Oh, wait, you edited the previous post. Not this exact query but most likely the problem: SQLitePCL.pretty.SQLiteException: Corrupt: database disk image is malformed Did you have a power outage or force close Emby or the machine? Unfortunately, your database appears to be corrupted and the only thing you may be able to do is start fresh or delete the db files and let them rebuild. Well that sucks... How or where would I delete the db files also I do have emby backups. can I just restore from a point before this problem happen? If so How do I restore from back ups Edited October 8, 2019 by BillyBob1 Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 8, 2019 Share Posted October 8, 2019 Exactly what kind of backup and from when? You need to identify when this first occurred. Link to comment Share on other sites More sharing options...
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