Struggling playing one specific file

[neik 837]

Hello guys,

 

I am having trouble playing a specific file on an iPhone X, latest iOS and Emby 1.8.3.

 

Here the media info of the file:

Video

Title 1080p H264
Codec H264
AVC Yes
Profile High
Level 4.1
Resolution 1920x1080
Aspect ratio 16:9
Anamorphic No
Interlaced No
Framerate 23.976
Bitrate 3,242 kbps
Bit depth 8 bit
Pixel format yuv420p
Ref frames 1
NAL 4


Audio

Title German Dolby Digital stereo (Default)
Language German
Codec AC3
Layout stereo
Channels 2 ch
Bitrate 192 kbps
Sample rate 48,000 Hz
Default Yes
Container mkv

Once I try to play the file I get this on the iPhone:

 

 

Attached is the server log for the period I tried to play the file.

 

Emby server is the latest stable 4.2.1.0

 

Anything else just let me know.

Embyserver_iOS_issue.txt

[Luke 37057]

Strange. You could try lowering the in app quality setting to force it to transcode.

[neik 837]

How would I do that when it doesn't enter the play mode? Is there something in the settings?

 

Using the Web app, Emby for Android, and the Android TV app it works fine.

The only issue is with iOS.

 

Do you think updating to the latest server beta would help?

[Luke 37057]

Have you explored the playback settings in the app?

[neik 837]

I will have a look at the settings and report back.

 

Thanks so far!

[neik 837]

Don't really know what fixed this but it's working now.

 

What changed?

 

- Server was updated from 4.2.1.0 (stable) to 4.3.0.14 (beta)

- Emby for iOS updated from 1.8.3 to 1.8.4

[Luke 37057]

I'm not sure, nothing specifically related to this.