VandeWalle 4 Posted September 18, 2019 Share Posted September 18, 2019 Hi, I'm using Emby for a few months now. I never occured any problems. Sometimes I have to reset my Smart Hub because Netflix won't load. So I did yesterday, when I'm trying to install Emby via USB I have a problem. The installation proces works fine, but when I start the app I only get a black screen. Is this a known problem? My tv is a Samsung UE55KS8000 I'm using the latest Tizen installation file from the sticky. Thanks! Link to comment Share on other sites More sharing options...
Luke 36881 Posted September 18, 2019 Share Posted September 18, 2019 Hi, can you uninstall and try again? Thanks Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted September 18, 2019 Author Share Posted September 18, 2019 Hi Luke, It's awesome how fast u reply! Kudos! Tried the uninstallation already 2 times. The installationproces works fine! My last resort is to reset my hub again complete y. Emby works perfect on computer and smartphone. Link to comment Share on other sites More sharing options...
Luke 36881 Posted September 18, 2019 Share Posted September 18, 2019 @@SamES Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted September 18, 2019 Share Posted September 18, 2019 Also check your firmware just in case. I'm seeing v1240 as the latest if I got the right model https://www.samsung.com/uk/support/model/UE55KS8000TXXU/ Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted September 18, 2019 Author Share Posted September 18, 2019 My tv is up-to-date. I did a reset of my tv, the whole thing, But didn't help. Reinstallation also didn't work. Hopefully there is a workaround. Why is this app not in the store? And other 'crap' is.. 1 Link to comment Share on other sites More sharing options...
SamES 880 Posted September 18, 2019 Share Posted September 18, 2019 Since you're also having issues with Netflix loading occasionally, have you checked your network is OK. Do you see anything on the black screen? Is the clock in the top right corner or do you get the loading spinner at all. The first thing the app does is search for servers on the network, so if there are problems this could be taking a while. If you wait a few minutes does it eventually load? Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted September 19, 2019 Author Share Posted September 19, 2019 Hi, First of all: everything works fine again! I don't know exactly what the solution was but here are the steps I did. - Reset network - Reset TV - Restart Emby Server - Sleepy times for 8 hours - Feed baby and wife - Start Emby on TV - Works perfect! Yesterday I started Emby, the initial loading screen was visible. Hereafter only a black screen without logo's or something like that. Is it possible that my Emby Server did an automatic update and I had to patient? Neways, many thanks for the fast responses and the solution! Keep going with the good work! 1 Link to comment Share on other sites More sharing options...
Luke 36881 Posted September 19, 2019 Share Posted September 19, 2019 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
memc 22 Posted September 23, 2019 Share Posted September 23, 2019 (edited) I have the same problem. After installing the latest version, all I get is a black screen after opening. I thought there was a issue with this version so was just waiting for another version to come out. I have to install a previous version over the top and it works again. Tried several times but still just get a black screen after the initial emby logo. Edited September 23, 2019 by memc Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted September 23, 2019 Author Share Posted September 23, 2019 @@memc, have u tried my solution? I think my problem was the startup of the server. It can take a couple minuten to half an hour, with my setup. Link to comment Share on other sites More sharing options...
memc 22 Posted September 24, 2019 Share Posted September 24, 2019 @VandeWalle yeah tried restarting TV and server. Nothing seems to fix it. As soon as I install an older version, it works straight away. Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted September 24, 2019 Share Posted September 24, 2019 @VandeWalle yeah tried restarting TV and server. Nothing seems to fix it. As soon as I install an older version, it works straight away. What model TV do you have? Link to comment Share on other sites More sharing options...
memc 22 Posted September 24, 2019 Share Posted September 24, 2019 What model TV do you have? Samsung Series 8 65 JS8000 Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted September 24, 2019 Share Posted September 24, 2019 Samsung Series 8 65 JS8000 Good to see your tv doesn't auto delete the app like others with 2015s Is .63 the one you're falling back to which works then? Link to comment Share on other sites More sharing options...
memc 22 Posted September 24, 2019 Share Posted September 24, 2019 Good to see your tv doesn't auto delete the app like others with 2015s Is .63 the one you're falling back to which works then? Yeah glad about that. It was the second release of the self install. The one just before this version. 1 Link to comment Share on other sites More sharing options...
SamES 880 Posted September 30, 2019 Share Posted September 30, 2019 There may have been an issue in the last release that could have caused this. Try the next version in a few days and see if it is fixed. 1 Link to comment Share on other sites More sharing options...
memc 22 Posted September 30, 2019 Share Posted September 30, 2019 There may have been an issue in the last release that could have caused this. Try the next version in a few days and see if it is fixed. Yes this is fixed in the latest release 1 Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted October 3, 2019 Author Share Posted October 3, 2019 Is the new release available? Since today I have the same problem as before, but now my workaround doesn't work Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted October 3, 2019 Share Posted October 3, 2019 (edited) Is the new release available? Since today I have the same problem as before, but now my workaround doesn't work Yes, the newest version should be on GitHub as of today. If you go into settings it's v 1.0.68 Or, you may need to go into the server dashboard and see the version you have there if you're getting the black screen. Edited October 3, 2019 by FrostByte Link to comment Share on other sites More sharing options...
SamES 880 Posted October 3, 2019 Share Posted October 3, 2019 Is the new release available? Since today I have the same problem as before, but now my workaround doesn't work Uninstall the app, power cycle the TV. Wipe everything from the USB, create a folder called userwidget and put in just the two new files and try again please. Let us know how you go Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted October 4, 2019 Author Share Posted October 4, 2019 https://emby.media/community/index.php?/topic/74969-samsung-tizen-smarttv-2015-present-beta-app-install-from-usb/&do=findComment&comment=758639 This link correct? Because this post was last edited 2 sept. Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted October 4, 2019 Share Posted October 4, 2019 https://emby.media/community/index.php?/topic/74969-samsung-tizen-smarttv-2015-present-beta-app-install-from-usb/&do=findComment&comment=758639 This link correct? Because this post was last edited 2 sept. Yes, that's the correct current instructions. The file was updated yesterday though with version 1.0.68. Just try power cycling the TV after deleting the old version and making sure you wipe everything off the USB before coping the new download onto it. I can update the instructions if needed Link to comment Share on other sites More sharing options...
VandeWalle 4 Posted October 4, 2019 Author Share Posted October 4, 2019 Allright, Gonna try this tonight! Thanks for feedback 1 Link to comment Share on other sites More sharing options...
SeanS 2 Posted October 22, 2019 Share Posted October 22, 2019 Hi guys. I download the Emby app onto a USB to install on to a Samsung TV. Managed to get that to work fine but the TV keeps telling me that a newer version is available on emby.media ? Any ideas. Link to comment Share on other sites More sharing options...
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