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playback hangs/drops after cinema mode pre trailers

cinema mode trailers playback

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#1 MrPippali OFFLINE  

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Posted 14 September 2019 - 07:56 PM

So I am having trouble with my pre-movie trailers in cinema mode on everything but the web browser.
The playback will play the trailer and then either hang there or just stop.
Have had a look in the dashboard while it happens and it doesn't seem even to try to start transcoding/playing the movie.
 
I am using a set of custom 2-5 second trailers that appear before movies
 
5d7d7e1520e25_img121.png
 
only resolution i have found is to turn it off for now but would realy like to keep using it
 
logs atached and even willing to read other articles to try fix but its been 2 days of searching with no luck sofar
 
Attached File  embyserver.txt   12.47MB   2 downloads


#2 Luke OFFLINE  

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Posted 14 September 2019 - 11:13 PM

Hi there, what time was the playback attempt here?



#3 MrPippali OFFLINE  

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Posted 15 September 2019 - 01:24 AM

woops... sorry about that...
started the problem solving at 0834 and i turned off the trailers arround 0848/0900ish



#4 ebr OFFLINE  

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Posted 15 September 2019 - 08:53 AM

Hi.  It looks like part of your test was with Android TV.  Can you please follow the instructions to send a log from the app after recreating this issue?

 

Thanks.



#5 DoubleDD OFFLINE  

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Posted 07 November 2019 - 09:04 PM

Hi there,

 

I'm having the exact same issue with Emby Theater.

I use tags to play a specific intro video.  After the intro video is complete it attempts to start the movie but all I get is the movie background with the spinning circle.

I've tried this on several movies and on different PCs with the same results.

 

Attached is my log file.

 

Thanks



#6 DoubleDD OFFLINE  

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Posted 07 November 2019 - 09:06 PM

Sorry about that...doesn't look like my file got attached in the previous post...

hopefully its attached in this one...

Attached Files



#7 MrPippali OFFLINE  

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Posted 07 November 2019 - 09:55 PM

i havent been able to get the tv to submit the report it has kept crashing on submit
i have planed to try again this coming weekend



#8 Luke OFFLINE  

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Posted 15 November 2019 - 12:11 AM

@ Doofus , are you seeing this with your custom intros?



#9 Doofus ONLINE  

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Posted 15 November 2019 - 12:32 AM

It's working ok for me, in Theater. I tried a range combinations of settings. The only issue that I saw was that sometimes it didn't play one of my intros.



#10 Luke OFFLINE  

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Posted 15 November 2019 - 12:40 AM

Thanks !

 

@ DoubleDD

@ MrPippali

 

Are you still running into this?



#11 MrPippali OFFLINE  

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Posted 15 November 2019 - 01:51 AM

I am yes
sometimes it plays the intro, and sometimes it doesn't play anything just a spinny wheel till I restart the app on android ios and android tv
webbrowser still works fine
 
and my tv still keeps crashing the app when I try to submit the report sorry; i'll keep trying though
 
EDIT:
I just threw the intro into video's as an experiment to see if I could play it...
this video run's the exact codec that I use for my movies, and I even reconverted it to make sure that it was the same as the movies I have on my server.
And i can't play it...
dose emby have a minimum length for videos iit can play??
 
@Doofus, how long are your intro's out of curiocity?
 
mine is 3 sec at 5.5Mb (1263kbps), ".mp4" h.264 1080p
 
if it helps I can even send you the clip

Edited by MrPippali, 15 November 2019 - 02:11 AM.


#12 Doofus ONLINE  

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Posted 15 November 2019 - 04:32 AM

I doubt it's the length, but there's probably something else that those players don't like about it. Put it in a zip file and attach it.

Edited by Doofus, 15 November 2019 - 04:32 AM.


#13 MrPippali OFFLINE  

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Posted 15 November 2019 - 09:12 AM

this is the shortest
Attached File  Family Media 1.zip   1.63MB   4 downloads
there are 5 veriants of this file with diffrent bg's
and 3 others but they are 15-20 sec and about 16~Mb



#14 Doofus ONLINE  

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Posted 15 November 2019 - 10:46 AM

I'll look at it, tonight. Mine are longer. I have codec and custom intros.

#15 ebr OFFLINE  

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Posted 15 November 2019 - 01:04 PM

That item does play fine on my Mi (although, the content makes it look like there's a problem ;)).

 

It is possible it is somehow a timing problem in your environment though.  Is it only this very short version that has the problem?



#16 MrPippali OFFLINE  

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Posted 15 November 2019 - 06:06 PM

they all have the same problem

and sory i should have warned you about the glitch effect part fo it 



#17 Luke OFFLINE  

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Posted 15 November 2019 - 06:17 PM

It's only with that one intro?



#18 ebr OFFLINE  

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Posted 15 November 2019 - 06:27 PM

Do you have the framerate switching option turned on? That is something that delays playback start so, if so, try with it off.



#19 MrPippali OFFLINE  

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Posted 15 November 2019 - 07:40 PM

@ Luke no there are 6 files this is one of 5 that are efectifly the same and 3 that are about 15 sec they all do the same thing

@ ebr that's the one in the playing apps?     i havent found one in the back end of the server



#20 Luke OFFLINE  

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Posted 15 November 2019 - 10:19 PM

Can you provide a sample intro for testing, and let us know which app that particular file has a problem in? Thanks.







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