vaise 303 Posted August 30, 2019 Share Posted August 30, 2019 Same user logged in? I’m faultfinding a remote user. It’s ok for me as them, not them as them. Where should I look? Link to comment Share on other sites More sharing options...
vaise 303 Posted August 30, 2019 Author Share Posted August 30, 2019 Sorry, posted in roku instead of iOS. Can you move this. Link to comment Share on other sites More sharing options...
Luke 36879 Posted August 31, 2019 Share Posted August 31, 2019 Have the downloads completed? Link to comment Share on other sites More sharing options...
vaise 303 Posted August 31, 2019 Author Share Posted August 31, 2019 Maybe I was not clear. One ipad does not even show the downloads - as if it is not enbled in the profile. My one (when logged on as the same user) does show the downloads option. I have found their ipad is not on ios 12 (it is 9.x), which may mean they are stuck at an old emby app level with no downloads available. I am dealing with them over messenger - and the time diff to me is a bit of a killer. Link to comment Share on other sites More sharing options...
samuelqwe 313 Posted August 31, 2019 Share Posted August 31, 2019 (edited) Older devices don’t have the download function, I believe. It seems to only be available on devices with iOS 11 or higher. My iPad 4, for example, is on the latest Emby app, but since it’s on iOS 10, I don’t have the option to download. Edited August 31, 2019 by samuelqwe Link to comment Share on other sites More sharing options...
Luke 36879 Posted September 1, 2019 Share Posted September 1, 2019 Yes that is correct, sorry I misread. The download feature is for iOS 11+. The app is still getting updated, but at this point with iOS 11+ at 95% market share it is unlikely we'll be building it for the older iOS versions. Link to comment Share on other sites More sharing options...
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