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Downloads showing in one iPad, not another


vaise

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vaise

Same user logged in?

I’m faultfinding a remote user. It’s ok for me as them, not them as them.

Where should I look?

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vaise

Maybe I was not clear.

One ipad does not even show the downloads - as if it is not enbled in the profile.

My one (when logged on as the same user) does show the downloads option.

 

I have found their ipad is not on ios 12 (it is 9.x), which may mean they are stuck at an old emby app level with no downloads available.

I am dealing with them over messenger - and the time diff to me is a bit of a killer.

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samuelqwe

Older devices don’t have the download function, I believe. It seems to only be available on devices with iOS 11 or higher.

 

My iPad 4, for example, is on the latest Emby app, but since it’s on iOS 10, I don’t have the option to download.

Edited by samuelqwe
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Yes that is correct, sorry I misread. The download feature is for iOS 11+. The app is still getting updated, but at this point with iOS 11+ at 95% market share it is unlikely we'll be building it for the older iOS versions.

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