pr3dict 33 Posted August 15, 2019 Share Posted August 15, 2019 Sorry I dont have a good subject line for this but essentially the first time I start up emby on my shield and try to play content it will go to the black screen as if it's about to play it but then nothing happens and it crashes (it goes back to the main shield menu). If I instantly run emby again and then click on the same content, it plays without an issue. Any subsequent content in that same sitting without any gaps also does not cause a problem. If I leave for an hour and come back, the process starts over. Only happens on my shield, not the webapp, or android app on my phone. Theeeeeeeeeeeeeeeeeee log is attached. emby server log - shield issue 190815.txt Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 15, 2019 Share Posted August 15, 2019 Hi. After the app has crashed back to home, please restart it and immediately send a log from the app. Then come back here and give me the time you did that and the local Emby user logged in. Thanks. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted August 15, 2019 Share Posted August 15, 2019 Hi. After the app has crashed back to home, please restart it and immediately send a log from the app. Then come back here and give me the time you did that and the local Emby user logged in. Thanks. When I want to exit the application, sometimes I have to press "BACK" several times, until I get a black screen. Then pressing "HOME" I go to Android TV Home Screen. I've sended app log at 0:02. Username: joan Server: embysrv Link to comment Share on other sites More sharing options...
pr3dict 33 Posted August 16, 2019 Author Share Posted August 16, 2019 (edited) Hi. After the app has crashed back to home, please restart it and immediately send a log from the app. Then come back here and give me the time you did that and the local Emby user logged in. Thanks. Hi - Sent logs at 9:48pm eastern. user was "Andrew" when it crashed but when I sent the logs nothing was logged in as the "send logs" button is on the sign in screen. Edited August 16, 2019 by pr3dict Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted August 16, 2019 Share Posted August 16, 2019 (edited) App crashed again, log sent at 9:35 user "joan". I only experience this error when trying to exit the application (it doesn't always happen). I have no problem with playback. I don't know if it's related to the OP but I post here because it's a similar crash. If you prefer I will open a new topic. embyserver.txt Edited August 16, 2019 by vdatanet Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 16, 2019 Share Posted August 16, 2019 Hi - Sent logs at 9:48pm eastern. user was "Andrew" when it crashed but when I sent the logs nothing was logged in as the "send logs" button is on the sign in screen. Thanks for the log. Something strange is happening when the device comes out of sleep. I'll have to investigate to see what is causing it. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted August 21, 2019 Share Posted August 21, 2019 Thanks for the log. Something strange is happening when the device comes out of sleep. I'll have to investigate to see what is causing it. Any news on this? Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 21, 2019 Share Posted August 21, 2019 Any news on this? I don't think your issue is the same as the OP's. Please start a new topic and send an app log right after it happens. Thanks. Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 21, 2019 Share Posted August 21, 2019 pr3dict - when you wake your Shield back up, you are still sitting in Emby, correct? Link to comment Share on other sites More sharing options...
pr3dict 33 Posted August 21, 2019 Author Share Posted August 21, 2019 pr3dict - when you wake your Shield back up, you are still sitting in Emby, correct? Not every time. Most times I'm on the home screen of the shield. Also it doesn't happen Everytime the shield sleeps it could be just sitting for 10 min. My shield is set to sleep after like 6 hours or something. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted August 22, 2019 Share Posted August 22, 2019 I don't think your issue is the same as the OP's. Please start a new topic and send an app log right after it happens. Thanks. I already did it: https://emby.media/community/index.php?/topic/76575-sometimes-android-tv-app-crashes-at-exit-on-nvidia-shield/ It's not the same issue, but I think it's related when the shield sleeps. Now I usually kill the application after using it. But If don't remenber to kill it the problems with exit occurs. Maybe they are not related issues, I don't know. Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 22, 2019 Share Posted August 22, 2019 Not every time. Most times I'm on the home screen of the shield. Also it doesn't happen Everytime the shield sleeps it could be just sitting for 10 min. My shield is set to sleep after like 6 hours or something. What is your auto logoff set to in the app settings? Link to comment Share on other sites More sharing options...
pr3dict 33 Posted August 26, 2019 Author Share Posted August 26, 2019 1 hour. I set it to 30 minutes a few hours ago and it still not working... I use hdmi ARC/CEC to control the shield from my TV remote. Is it possible that when I turn off the TV and the shield goes to sleep that it is breaking it somehow? Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted August 27, 2019 Share Posted August 27, 2019 1 hour. I set it to 30 minutes a few hours ago and it still not working... I use hdmi ARC/CEC to control the shield from my TV remote. Is it possible that when I turn off the TV and the shield goes to sleep that it is breaking it somehow? There are HDMI-CEC issues with new Experience 8.0. Try disabling that and see what happens. Link to comment Share on other sites More sharing options...
ebr 14898 Posted August 27, 2019 Share Posted August 27, 2019 I use hdmi ARC/CEC to control the shield from my TV remote. Is it possible that when I turn off the TV and the shield goes to sleep that it is breaking it somehow? Do you have it set to power off the Shield when you power off the TV? If so, try at least changing that. Thanks. Link to comment Share on other sites More sharing options...
pr3dict 33 Posted September 3, 2019 Author Share Posted September 3, 2019 so turned off hdmi cec and it still didnt fix the issue. turned it back on for now. Link to comment Share on other sites More sharing options...
pr3dict 33 Posted September 29, 2019 Author Share Posted September 29, 2019 just putting a poke on this to say it's still an issue. Link to comment Share on other sites More sharing options...
Luke 36992 Posted September 29, 2019 Share Posted September 29, 2019 Is the server also on the shield? Link to comment Share on other sites More sharing options...
ebr 14898 Posted September 29, 2019 Share Posted September 29, 2019 I still cannot reproduce this no matter what I try. Is this happening to anyone else? And Luke's question is a good one... Link to comment Share on other sites More sharing options...
pr3dict 33 Posted September 30, 2019 Author Share Posted September 30, 2019 Is the server also on the shield? Nope. It's running on a debian server. Link to comment Share on other sites More sharing options...
ebr 14898 Posted September 30, 2019 Share Posted September 30, 2019 What version of the app? If not the beta, can you try that? Link to comment Share on other sites More sharing options...
pr3dict 33 Posted September 30, 2019 Author Share Posted September 30, 2019 1.7.43g . I'm a beta tester for it. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted September 30, 2019 Share Posted September 30, 2019 1.7.43g . I'm a beta tester for it. I'm afraid the latest version is 1.7.52. Try with latest version. Link to comment Share on other sites More sharing options...
pr3dict 33 Posted September 30, 2019 Author Share Posted September 30, 2019 I'm afraid the latest version is 1.7.52. Try with latest version. Ok will do. I'll check in about an hour. Link to comment Share on other sites More sharing options...
ebr 14898 Posted September 30, 2019 Share Posted September 30, 2019 .43 is actually the current release version... Link to comment Share on other sites More sharing options...
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