miniz98 63 Posted August 14, 2019 Share Posted August 14, 2019 Hello i have a roku in wifes car and has worked perfectly the past year. Now when they try to watch a video we are getting a retrieving loading bar. Mkv plays immediately but everything else is a problem. Running windows sever latest beta. Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Hello i have a roku in wifes car and has worked perfectly the past year. Now when they try to watch a video we are getting a retrieving loading bar. Mkv plays immediately but everything else is a problem. Running windows sever latest beta. Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Yeah I’m having the same issue won’t load on my Roku tv but works fine on my phone Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 14, 2019 Share Posted August 14, 2019 (edited) Apologies for the interruption. This isn't normal. Do you have any ffmpegs from any of these attempts? Which version number of Emby sever? Which version number of Roku app? Do any items that need transcoding work for you on your Roku? Edited August 14, 2019 by speechles Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Apologies for the interruption. This isn't normal. Do you have any ffmpegs from any of these attempts? Which version number of Emby sever? Which version number of Roku app? Do any items that need transcoding work for you on your Roku? Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Ffmpegs? I don’t know what that is. I have both emby, and emby betta. I have a TCL tv which comes with Roku. How do I find version of emby Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 14, 2019 Share Posted August 14, 2019 (edited) If this is for any items that need transcoding will fail on Roku and become stuck on retrieving I am experience this exact same issue. I am fixing other things in the app at the moment but will dig into this tonight and see what is up. It is 9:31 PM PST. I should be good to dig at it for a few hours to see why?? I have not rebooted the PC yet because I am develop on the app at the same time as this occurs. So yeah even happens to us. You are not immune to issues just because you make the app. At any point things like this spring up and BAM something changed that wasn't the apps fault. It is either:A: Emby server changed and the app has to adapt B: Emby server changed and broke how Roku does things C: Roku firmware is now misreporting capabilities which will lie to our detection routines. If it is C it will be difficult to proceed. I can check in a bit and sanity check my Roku TV capabilities and make sure it is reporting truthfully. Then reboot the PC and see if that fixes it. If not keep going until I figure it out. This does not slow down app development because it didn't involve that part with transcoded video playing that was relevant to the things I am doing in the app right now. Which is why I never brought it up yet. But since others are obviously having this problem too I better chime in. I will have time tonight to dig into this and see what the hell is going on. This is happening on my TCL Roku TV too and pissing me off. My cartoons won't play from the 80's. They are all XviD and AVI. They need transcoding.. lol I need to finish what else I am doing work on the app on before I can move on this new bug. It shant be long.. lol Stay tuned...playback problems are priority but I am already knee deep into these other changes and must finish or I will lose track of what was going on which will make bugs to fix later. I want to finish this part while it is fresh in my head with zero bugs to fix later. Please stay tuned. This issue is important and I will figure it out very shortly. This is the best I can do at the moment. Edited August 14, 2019 by speechles Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Ok thanks keep us posted Link to comment Share on other sites More sharing options...
Luke 36997 Posted August 14, 2019 Share Posted August 14, 2019 Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 14, 2019 Share Posted August 14, 2019 (edited) Yes please follow @@Luke's advice. This is the best path forward because more eyes than my own can be on the case. I know the Roku welll and have a fleet of them. I am the best person to ask. But I am only one person. Combined we are stronger. Sharing what is required so that we can help you would benefit us all better. I will also report back on how/what I have done to mitigate the issue. Edited August 14, 2019 by speechles Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 @speechless anything yet? Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 14, 2019 Share Posted August 14, 2019 Not yet. But today I can break things to find out what is causing it. I am done on the changes I was make last night so lets dive into this transcoding issue right now. Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Awesome thanks Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 14, 2019 Share Posted August 14, 2019 Looks like you guys fixed it. Seems to be working fine at the moment you guys are awesome Link to comment Share on other sites More sharing options...
miniz98 63 Posted August 14, 2019 Author Share Posted August 14, 2019 Should I download the beta version? Which one is fixed. Link to comment Share on other sites More sharing options...
Luke 36997 Posted August 15, 2019 Share Posted August 15, 2019 Should I download the beta version? Which one is fixed. @@miniz98 Hi there Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 15, 2019 Share Posted August 15, 2019 I have both versions and they both are working Link to comment Share on other sites More sharing options...
miniz98 63 Posted August 15, 2019 Author Share Posted August 15, 2019 We're they recently updated? Link to comment Share on other sites More sharing options...
Jgp1989 0 Posted August 15, 2019 Share Posted August 15, 2019 I’m not sure Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 15, 2019 Share Posted August 15, 2019 We're they recently updated? Are you still having this issue? Obviously... right? What model of Roku is in her car? Are these XviD inside AVI container? Or do you mean anything needing transcoding will fail? Which Roku firmware version is on that model of Roku she has in that car? Does the Roku get updates like normal even though it lives in her car? Link to comment Share on other sites More sharing options...
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