Blatherscribe 4 Posted August 12, 2019 Share Posted August 12, 2019 I have Emby Server for Windows on my computer, and it has been working perfectly when used with my Roku devices. I recently tried the Emby app for Android, and I've been having problems. After a few minutes (generally 5-10), playback will hang. The only way to get the film to start again is to back out to the menu and resume play. Sometimes a strange thing happens: if I watch long enough for it to hang a second time, when I try to resume it will start at the point of the *previous* freeze. My phone is a Samsung Note 9, in case that matters. Any suggestions? Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 13, 2019 Share Posted August 13, 2019 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 14, 2019 Author Share Posted August 14, 2019 There weren't any error messages. It was simply this: Movie plays, streaming from Emby Server on my Windows 10 PC to my Android phone. Movie stops playing as if paused. I wait and wait and nothing changes. Eventually I back out to the main screen of the Emby Android app and start playing the movie again. The movie plays for a while, then stops again. That's it. No error messages, and nothing to show you. If I took a screenshot it would just be a still image from the film as if it were paused. Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 15, 2019 Share Posted August 15, 2019 Can you please still attach the information that I requested above? thanks ! Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 16, 2019 Author Share Posted August 16, 2019 Sorry, I had seen the part about error messages, and hadn't read down to the next section about server logs. The delay was because I had to wait until I could watch something on my phone this evening, because the logs had all been replaced by logs of playing things on the Roku. I've attached the latest log file. The movie stopped playing at about 17:44. This one lasted longer (the last one only made it about ten minutes before freezing). I'd love to know if there's something I'm doing wrong that I could fix. By any chance, if you don't mind an unrelated question, is there a way to chip in a few bucks for this program other than licensing the Premiere version? I can't afford to license it for any meaningful length of time, but if you have a one-time purchase or donation option, I'd happily pay something for the free version. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 18, 2019 Share Posted August 18, 2019 What version of android does this run? Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 18, 2019 Share Posted August 18, 2019 By any chance, if you don't mind an unrelated question, is there a way to chip in a few bucks for this program other than licensing the Premiere version? I would say purchase one month and then immediately cancel the recurring payment. Thanks for the offer ! Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 18, 2019 Author Share Posted August 18, 2019 What version of android does this run? Android 9 Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 21, 2019 Author Share Posted August 21, 2019 If it helps, here's the log from yesterday, when I encountered the same problem. Also a new one: it would play for ten seconds, pause for two or three, play five seconds, pause, etc. Stuttering like that made it impossible to continue watching on my phone. Thanks for checking into this! embyserver-63701928493.txt Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 21, 2019 Share Posted August 21, 2019 Ok that log looks normal to me. Can you please try the beta version of the app: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ And then provide the app log: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks. Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 22, 2019 Author Share Posted August 22, 2019 This is what I have now. I tried to watch a movie using the new beta app, and it's even worse than before. The stuttering was awful, maybe two or three seconds at best between pauses. Is there anything I can do? embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 22, 2019 Share Posted August 22, 2019 Can you please attach an android app log like I mentioned in my previous posting? Thanks. Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 23, 2019 Author Share Posted August 23, 2019 OK, hopefully that worked. Thanks again. ede0582a-33b4-4d08-906a-666545287273.log Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 26, 2019 Share Posted August 26, 2019 Are you sure you tried to play during the time of this log? I don't see any playback activity here. Have you tried lowering the in-app quality setting? It sounds to me like the bitrate is just too high. Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 26, 2019 Author Share Posted August 26, 2019 How does one do that? There don't appear to be any in-app quality settings. The Display menu is about settings for the appearance of the app, and the Playback menu only has things like play next episode automatically and skip forward length. I can't even find anything under Manage Emby Server. Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 26, 2019 Share Posted August 26, 2019 The playback settings menu is where the quality setting is. Thanks. Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 26, 2019 Author Share Posted August 26, 2019 This is what I have in my Android app, in the Playback menu. I honestly cannot find anything there, or anywhere else, that relates to video quality. I've checked every menu. Is it possible we're talking about different apps? ----- PLAYBACK Audio Settings Preferred audio language [ ] Play default audio track regardless of language Advanced [ ] Play next episode automatically [ ] Enable next video info during playback [ ] Enable external video players Skip forward length: Skip back length: Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 27, 2019 Share Posted August 27, 2019 Have you taken away transcoding permissions from your emby user? If they're not allowed to play with transcoding, then there will be no way to adjust quality, and then we hide the options in that case. Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 27, 2019 Author Share Posted August 27, 2019 Ah! That explains it. I had just done that, having read elsewhere on this forum that transcoding could cause skipping and random pauses. I just haven't had the chance to try it out yet, and didn't realize it would cause part of the menu to disappear. Thanks! Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 27, 2019 Share Posted August 27, 2019 Make note of the warning: Link to comment Share on other sites More sharing options...
Blatherscribe 4 Posted August 28, 2019 Author Share Posted August 28, 2019 Thanks, I did. But my phone supports the format I use for these files, as does my Roku, so it should be safe. But I appreciate the warning! Transcoding may also have been the root of the problem. I just watched an entire episode of a TV show without a single glitch. The longest I'd managed before had been 15 minutes. So it could be that transcoding fairly large files on the fly is a bit much for the server to handle. I'll try playing a movie soon, and see what happens. But I won't bother you unless the problem continues. Many thanks for the help! Link to comment Share on other sites More sharing options...
Luke 37046 Posted August 28, 2019 Share Posted August 28, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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