Fanart.tv slow to load images

[echoxxzz 22]

Anyone else having problems getting the fanart.tv plugin working?

If I select a Music Artist and select Edit Images then hit the search icon for Primary Image (for example) this is all I see:

 

 

I created a new API key and that didn't help.

 

[Luke 37025]

Sometimes their server is slow to respond or will respond with errors when they're under heavy load.

 

Please see how to report a problem. Thanks.

[Luke 37025]

And yes I can confirm they are hit and miss right now. Some requests are just taking a very long time.

[Happy2Play 8252]

Yep they are timing out.

2019-08-08 14:04:26.065 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 4.3.0.1
	Command line: C:\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Program data path: C:\Emby-Server\programdata
	Application directory: C:\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://assets.fanart.tv/fanart/movies/487297/movieposter/what-men-want-5c572cb622f7e.jpg timed out ---> System.Threading.Tasks.TaskCanceledException: The operation was canceled. ---> System.IO.IOException: Unable to read data from the transport connection: The I/O operation has been aborted because of either a thread exit or an application request. ---> System.Net.Sockets.SocketException: The I/O operation has been aborted because of either a thread exit or an application request
	   --- End of inner exception stack trace ---
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.GetResult(Int16 token)
	   at System.Net.FixedSizeReader.ReadPacketAsync(Stream transport, AsyncProtocolRequest request)
	   at System.Net.Security.SslState.ThrowIfExceptional()
	   at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
	   at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
	   at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
	   at System.Net.Security.SslStream.<>c.<AuthenticateAsClientAsync>b__47_1(IAsyncResult iar)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
	   --- End of inner exception stack trace ---
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.CreateConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.WaitForCreatedConnectionAsync(ValueTask`1 creationTask)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at MediaBrowser.Api.Images.RemoteImageService.DownloadImage(String url, Guid urlHash, String pointerCachePath)
	   at MediaBrowser.Api.Images.RemoteImageService.Get(GetRemoteImage request)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 host, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Threading.Tasks.TaskCanceledException: The operation was canceled.
	Source: System.Net.Http
	TargetSite: Void MoveNext()
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.CreateConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.WaitForCreatedConnectionAsync(ValueTask`1 creationTask)
	   at System.Threading.Tasks.ValueTask`1.get_Result()
	   at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	InnerException: System.IO.IOException: Unable to read data from the transport connection: The I/O operation has been aborted because of either a thread exit or an application request.
	Source: System.Net.Sockets
	TargetSite: Void ThrowException(System.Net.Sockets.SocketError)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.GetResult(Int16 token)
	   at System.Net.FixedSizeReader.ReadPacketAsync(Stream transport, AsyncProtocolRequest request)
	   at System.Net.Security.SslState.ThrowIfExceptional()
	   at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
	   at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
	   at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
	   at System.Net.Security.SslStream.<>c.<AuthenticateAsClientAsync>b__47_1(IAsyncResult iar)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
	InnerException: System.Net.Sockets.SocketException: The I/O operation has been aborted because of either a thread exit or an application request
	Source: 
	TargetSite: 
	
2019-08-08 14:04:26.065 Info HttpServer: HTTP Response 500 to 192.168.151.5. Time: 20016ms. 

[echoxxzz 22]

It's working fine now.

[Luke 37025]

Thanks for the feedback.