rikiwi 32 Posted August 8, 2019 Share Posted August 8, 2019 Yes, that fixed the black screen. Still have no UI overlay though. Thanks Luke Link to comment Share on other sites More sharing options...
pgriffith 65 Posted August 8, 2019 Share Posted August 8, 2019 (edited) Apologies, looking into it, but you should be able to avoid re-installing by just deleting this folder: C:\Users\{user}\AppData\Roaming\Emby-Theater\data\electron Deleted that folder, still black. Edit, Did fix it, just took a long time to start, and then presented me with the log in screen. I assume it was downloading Electron again. Edited August 8, 2019 by pgriffith Link to comment Share on other sites More sharing options...
SHAH079012 0 Posted August 8, 2019 Share Posted August 8, 2019 same problem here, uninstalled (after unsuccessfull re-boot of emby and PC etc) uninstalled leaving current preferences in place (in case it deleted my very very extensive library that i have spent hundreds and hundreds of hours on... and then when i try to re-install i keep getting a windows security message (no security or firewall is on at all) I am a lifetime gold member and have supported (paid) from the beginning and now I'm screwed Link to comment Share on other sites More sharing options...
PrincessClevage 173 Posted August 8, 2019 Author Share Posted August 8, 2019 (edited) Apologies, looking into it, but you should be able to avoid re-installing by just deleting this folder: C:\Users\{user}\AppData\Roaming\Emby-Theater\data\electronDeleted that folder, still black. C:\Users\{user}\AppData\Roaming\Emby-Theater\data\electronEdit, Did fix it, just took a long time to start, and then presented me with the log in screen. I assume it was downloading Electron again. This worked for me Edited August 8, 2019 by PrincessClevage Link to comment Share on other sites More sharing options...
Mike-G 16 Posted August 8, 2019 Share Posted August 8, 2019 (edited) Me too. Updated Windows. Updated graphics card drivers. Went through earlier threads on this: found the message in Windows event viewer, did the suggested registry edits, etc. Those edits broke other stuff (I don't think I goofed the edits, but could be). Ultimately ended up having to restore my system disk from backup (fortunately I do nightly backups and have a spare bootable partition to make restores easy, just for situations like this). What resolved it was a uninstall-all-traces and reinstall of Emby Theater. It's very strange that a number of us are seeing the same thing, about the same time, all seemingly spontaneously. So I have to ask: Is Emby (or any of its components) downloading/using stuff from the internet/cloud behind the scenes as part of its functionality (not stuff like artwork, metadata). Maybe we were all affected by something that silently changed in internet-land? Edited August 8, 2019 by Mike-G Link to comment Share on other sites More sharing options...
Trunk 18 Posted August 8, 2019 Share Posted August 8, 2019 Since ET is based on Electron and there was a release yesterday of Electron (https://electronjs.org/releases/stable). Maybe that is related. If Electron part of ET is auto-updating itself. Guessing here but... a suspect here is Electron with a breaking change. Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted August 8, 2019 Share Posted August 8, 2019 Deleting the electron folder fixed it for me. IMPORTANT: don't forget to adjust ALL your ET settings again - for some reason they must be stored in that folder. At least reset these: Video hardware acceleration mode, Audio speaker layout & Audio passthrough. Link to comment Share on other sites More sharing options...
TonyAdamson 1 Posted August 8, 2019 Share Posted August 8, 2019 Just started happening for me tonight. Watched a film, closed emby, hour later started emby and black screen. Escape takes me to emby background with only the 3 windows icons in the top right. Link to comment Share on other sites More sharing options...
pmac 132 Posted August 8, 2019 Share Posted August 8, 2019 I was having the same issue, and ended up noticing there were a bunch of files and folders within the electron folder that said they were last modified today (after my last attempt at loading ET), so I only deleted those files (not the entire electron folder) and everything seems to be working fine now. Link to comment Share on other sites More sharing options...
thewallace 5 Posted August 9, 2019 Share Posted August 9, 2019 I started getting the black screen last night too. So I deleted the C:\Users\{user}\AppData\Roaming\Emby-Theater\data\electron folder. On starting ET I got a black screen for 5 seconds and then ET asked me log into my server with username/password. All ok now, I'm back up. Link to comment Share on other sites More sharing options...
nickyrat 2 Posted August 9, 2019 Share Posted August 9, 2019 I have the same issue. I had just installed an update for a driver, so I thought that was the problem. I spent a few hours rolling back drivers and doing a System Restore, with no luck. Decided to check the forums just in case...and viola, this forum post saved the day! I deleted the electron folder, and now I'm back in business. It did take about 15 seconds of black screen before it popped up with the login screen. A few settings had been set back to default like the theme, and sound effects and stuff like that. So, lesson learned...check the forum before spending hours on trying to fix it! 1 Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted August 9, 2019 Share Posted August 9, 2019 (edited) ...and viola, ( Voila! ) I'm just thankful you didn't type "wallah", like I've seen on some forums. Edited August 9, 2019 by AdrianW Link to comment Share on other sites More sharing options...
nickyrat 2 Posted August 9, 2019 Share Posted August 9, 2019 ( Voila! ) I'm just thankful you didn't type "wallah", like I've seen on some forums. Haha, punk... I swear there was a movie or TV show where a guy pronounces voila as "vee-oh-lah" and I've done it ever since. Link to comment Share on other sites More sharing options...
Senna 368 Posted August 9, 2019 Share Posted August 9, 2019 Any updates on black screen @@Luke ? Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted August 10, 2019 Share Posted August 10, 2019 Any updates on black screen @@Luke ? You can get ET working again by deleting the folder mentioned in this post (above). Only issue is you'll need to reconfigure any settings you'd altered on ET's setting screen. Link to comment Share on other sites More sharing options...
Luke 37049 Posted August 10, 2019 Share Posted August 10, 2019 Any updates on black screen @@Luke ? Are you still running into this? Link to comment Share on other sites More sharing options...
justsomebody 2 Posted August 10, 2019 Share Posted August 10, 2019 I did what pmac said and just deleted any folders/files within the electron folder that said they were last modified in the last day or two. This worked for me and I don't *think* I lost any of my settings, at least not that I noticed. But this brings up a question for me - is there any way to save/backup/export one's Emby Theater settings? I'd have liked to do so before deleting those files in case I lost my settings, but didn't know how. And soon I'll be building a new PC so I'd like to have my settings backed up to refer to when I install it on the new PC. Link to comment Share on other sites More sharing options...
crazybbs 24 Posted August 10, 2019 Share Posted August 10, 2019 The only file I had to delete was Windowstate.json inside C:\Users\{user}\AppData\Roaming\Emby-Theater\data\electron to make it work again. This problem really scared me because I've a plugin inside theater and I know that @@Luke Delete the options to add a plugin inside theater so it would be a real problem to reset all my settings by deleting the entire folder. So I've a question @@Luke, is it possible to manually add a plugin inside ET anymore? Thank you, Link to comment Share on other sites More sharing options...
TheShanMan 34 Posted August 12, 2019 Share Posted August 12, 2019 I just confirmed that I could go back to my old install by just deleting windowstate.json. @@Luke, why did this file suddenly cause this big of a problem for everyone? Any way to enhance ET to ensure it doesn't happen again? Link to comment Share on other sites More sharing options...
Senna 368 Posted August 12, 2019 Share Posted August 12, 2019 I just confirmed that I could go back to my old install by just deleting windowstate.json.Not in my case (Nvidia based system), so I'm curious on what systems it works, to only delete the windowstate.json. Link to comment Share on other sites More sharing options...
Disturbd1 2 Posted August 12, 2019 Share Posted August 12, 2019 I had to delete the whole "Emby-Theatre" folder and re-install. Also re-configure my settings. Now everything works again. Also after exiting ET and starting it up. I experienced the same thing, followed these same steps, and got the same result. Link to comment Share on other sites More sharing options...
nickyrat 2 Posted August 18, 2019 Share Posted August 18, 2019 (edited) So, this is still an issue for me. It worked fine when I deleted the folder posted above.But today I had to restart my computer, and when it popped back up it was having the same issue. Emby Theater is just a black screen. And this time...deleting the folder has not fixed it. UPDATE: After restarting a few times, it was still an issue. On the 3rd try of deleting the folder, Emby Theater finally loaded. Display presets were gone, so had to fix those again. Is there anyway to fix this so we don't have to go through the "delete folder, fix presets" any time our computer restarts? Thanks! Edited August 18, 2019 by nickyrat Link to comment Share on other sites More sharing options...
Luke 37049 Posted August 26, 2019 Share Posted August 26, 2019 Is there anyway to fix this so we don't have to go through the "delete folder, fix presets" any time our computer restarts? You shouldn't have to do that, and I can't reproduce that problem. Are you still running into it? Link to comment Share on other sites More sharing options...
R40 0 Posted September 11, 2019 Share Posted September 11, 2019 I have this problem and running latest version Link to comment Share on other sites More sharing options...
Luke 37049 Posted September 11, 2019 Share Posted September 11, 2019 I have this problem and running latest version Hi there @@R40, what exactly is happening? Link to comment Share on other sites More sharing options...
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