Lonald 9 Posted July 27, 2019 Share Posted July 27, 2019 Hi all, The Emby app is not loading on AppleTV. I have one device connected on the home network and when I click the icon, a blank white screen appears. A different AppleTV outside of the network cannot load by Emby Connect - a spinning circle is all that is seen. Both AppleTV devices have the most current OS and Emby apps. The server is on Windows and is also the most current release. It's been a little while since I used the AppleTV app, and it worked well at that time. Let me know what I can do to help resolve this! Thanks!!! Lon Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 27, 2019 Share Posted July 27, 2019 Hi there, does the device have an active internet connection? Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 27, 2019 Author Share Posted July 27, 2019 Hi - brilliantly quick. Yes, the AppleTV is connecting to the internet both at home and at the off-site location. Thanks! Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 28, 2019 Share Posted July 28, 2019 Hi. Can you please tell us what the exact version numbers of your server and app are? Thanks. Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 28, 2019 Author Share Posted July 28, 2019 Hiya, The Windows server is version 4.2.0.40 and the AppleTV app is 1.4.2 and the Apple TV OS is 12.4 Thanks! Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 28, 2019 Author Share Posted July 28, 2019 When I verified the app version on the AppleTV, I noticed that the update box was available. After the update occurred, the version remained 1.4.2, but the application now worked! Some magic is going on here.... However, at last check the app is still not working with EmbyConnect. Will keep you posted. Thanks! Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 29, 2019 Share Posted July 29, 2019 However, at last check the app is still not working with EmbyConnect. Will keep you posted. Hi there, can you please describe what you mean by this? What exactly happens? Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 29, 2019 Author Share Posted July 29, 2019 (edited) The device is off-site and after the login/PIN number step and the app is launched, the app is stuck with a spinning circle. The same user can connect via an iPhone using EmbyConnect. When I look at the activity log, I can see that the user has authenticated from the AppleTV device. Hope that helps! Thanks! Edited July 29, 2019 by Lonald Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 29, 2019 Share Posted July 29, 2019 The device is off-site and after the login/PIN number step and the app is launched, the app is stuck with a spinning circle. But the same user can connect manually okay? Can we please see the server log from when the spinning circle happened? Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 29, 2019 Author Share Posted July 29, 2019 If by manually, you mean through the local network, I have not tried - the user are out of state and I don't have their password. They can connect through their iPhone. I will try to get a server logfile this evening. Thanks! Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 29, 2019 Share Posted July 29, 2019 Hi. No, by "manually" I meant not using Emby Connect but, rather, just supplying a server address. Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 29, 2019 Author Share Posted July 29, 2019 Here is the server log. Will try manual connect. Thanks! Emby Server Log.txt Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 29, 2019 Author Share Posted July 29, 2019 Manual connection works! Hope that helps... Thanks! Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 29, 2019 Share Posted July 29, 2019 Thanks for the feedback. We'll try and chase down the Emby Connect problem. Are both devices connecting now? Link to comment Share on other sites More sharing options...
Lonald 9 Posted July 29, 2019 Author Share Posted July 29, 2019 yes. Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 30, 2019 Share Posted July 30, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
ikNyC 0 Posted July 30, 2019 Share Posted July 30, 2019 (edited) I’m having the same issue, and it’s literally draining my brain trying to troubleshoot (please note that this is affecting 4K and non 4K Apple TV devices). I have 5 Apple TV devices (two 4K, 3 not) all running tvOS 13, and all devices have the latest Emby Apple TV beta client (thanks @ebr). I’m connecting to a remote server (running the latest server release version as of the time I’m writing this post), yet only ONE of my devices actually connects to his server. I can’t say for certain when this started, but I can confirm that ALL devices were successfully connecting to his server a month ago prior to me going on vacation. All the Apple TV’s have the same network configuration, and all are connected to the same lan. Unfortunately, aside from the one Apple TV that still connects without issue, the rest get stuck at “Starting up...” I’ve tried entering the server manually, and I’ve tried connect; nothing works. Again, ALL devices share the same lan, have three same network config, and are all running the same version of tvOS and emby for Apple TV. I’m just baffled. The only thing I HAVEN'T tried yet is deleting the emby client from the tv that it’s still working on and trying to reinstall and connect again. If you absolutely need me to, I will, but then I risk the chance that this device will fail to connect after the reinstall. I’ve even tried setting one of my Apple TV’s as the dmz. Please let me know how I can help you guys troubleshoot and remediate this issue. Edited July 30, 2019 by ikNyC Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 3, 2019 Share Posted August 3, 2019 @@ikNyC, we are looking into this. I apologize for the disruption. Link to comment Share on other sites More sharing options...
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