Ahim13 0 Posted July 25, 2019 Posted July 25, 2019 Hi, so today I updated the emby app on my LG tv and now it always wants to transcode the media, whereas before the update it was direct play even with ass subtitles. Thai feature was of the things I chose Emby. Please help resolve this issue, or does anyone know how to rollback to previous emby version on lg tv? Thanks
Luke 39847 Posted July 25, 2019 Posted July 25, 2019 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !
Ahim13 0 Posted July 25, 2019 Author Posted July 25, 2019 Sure, sorry for the missing infos.Server version: 4.1.1.0 Before when I launched a media with ass subtitle, in most cases it could direct play and play the subtitle separately (even though it wasn propperly shown on the screen, for instance some texts were missing when there are multiple texts in one frame, but that was okay for me because the direct play is more important to me)It only happens on the tv so I cant make screentshots, hopefully I described the issue properly.
Luke 39847 Posted July 25, 2019 Posted July 25, 2019 Can you please attach an ffmpeg log example as requested in my link above? Thanks.
Luke 39847 Posted July 25, 2019 Posted July 25, 2019 Actually according to this we were initially direct playing, then automatically switched to transcoding when the video player reported an error with the file. It also could have been the ass subtitle renderer reporting an error with the subtitles.
Ahim13 0 Posted July 25, 2019 Author Posted July 25, 2019 But the same media was direct playing a day before. Nothing changed except that i upgraded the app on the lg tv. How could it be resolved then?
Luke 39847 Posted July 25, 2019 Posted July 25, 2019 Can you provide a sample video for testing? @@SamES can try it out. Thanks.
Ahim13 0 Posted July 26, 2019 Author Posted July 26, 2019 I uploaded one episode as sample, it was direct playing before with the ass subtitle that is has.Here is the link:https://drive.google.com/open?id=1uN7E3-6R3Vz-43hXeibK4rS4zGkoSmRB
macnb 32 Posted July 26, 2019 Posted July 26, 2019 I downloaded the sample mkv in post #9. For me, it plays first 2 seconds and Emby App restarts. I have the latest Emby App on my LG OLED55B8 TV. Workaround: Use mkvextract to extract the ASS subtitle from the mkv into an external ASS file and keep it the in same folder as the mkv file. Then, select that ASS file from the Emby App GUI and the whole Episode plays fine.
CrappyUserName 25 Posted July 27, 2019 Posted July 27, 2019 Workaround: Use mkvextract to extract the ASS subtitle from the mkv into an external ASS file and keep it the in same folder as the mkv file.Then, select that ASS file from the Emby App GUI and the whole Episode plays fine. I'm having an issue playing files with ASS subtitles since the latest update. But mine are already stored as a separate file in the same folder. I tried putting the movie and subtitle file into it's own folder but that did not solve the issue.
nanuk 29 Posted July 27, 2019 Posted July 27, 2019 Hi Luke, I can confirm the problem... ASS not playing direct anymore... video is transcoding :-/
admirdante 3 Posted July 27, 2019 Posted July 27, 2019 I am having THIS EXACT problem too. I had an older version of Emby on my TV and server. Updated the app and wanted to watch anime and it just works for a few seconds and then it throws me back to the main screen. Tried movies and whatnot and that works just fine. BUT, i mainly use Emby to watch anime and your new udpate broke it completely. Either just upload the old version or fix this ASAP. It beats the whole point of having it on my TV.
sfboender 4 Posted July 28, 2019 Posted July 28, 2019 Same issue, even with roll back of emby server it wont work. The LG tv app is the root cause as I have two LG oleds C8 and C7 and the one I updated with the new version isnt working anymore.
Luke 39847 Posted July 29, 2019 Posted July 29, 2019 Same issue, even with roll back of emby server it wont work. The LG tv app is the root cause as I have two LG oleds C8 and C7 and the one I updated with the new version isnt working anymore. Well I wouldn't roll the server back unless you have a complete backup handy. The previous version of the server will not be able to handle the database changes made by 4.2.
sfboender 4 Posted July 29, 2019 Posted July 29, 2019 Well I wouldn't roll the server back unless you have a complete backup handy. The previous version of the server will not be able to handle the database changes made by 4.2. I did fortunately but again it isn't the server which is causing the issue but the TV app from LG which is unable to handle the subs. Even with the MKV extraction tooling it wont play longer than 3 seconds. Any idea what the ETA will be for the TV update and is there a way we can send logs from the LG TV app?
Luke 39847 Posted July 29, 2019 Posted July 29, 2019 Yes we're able to reproduce this. Thanks for the feedback.
sfboender 4 Posted July 30, 2019 Posted July 30, 2019 Yes we're able to reproduce this. Thanks for the feedback. Any idea what we should do? just wait for the new update and if so any idea when this will be pushed?
medric 5 Posted August 11, 2019 Posted August 11, 2019 I have been having the same issue. most of all my files are anime with subs. any idea if you can push the old app through LG if we can fix it server side?
Luke 39847 Posted August 11, 2019 Posted August 11, 2019 We've already submitted an update to LG so we just have to wait for that now. Thanks. 1
sfboender 4 Posted August 14, 2019 Posted August 14, 2019 @@Luke should we update new version of the server as well?
Luke 39847 Posted August 14, 2019 Posted August 14, 2019 Well yes I would suggest running Emby Server 4.2.1, but this also requires an LG app update.
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