kmed27 14 Posted July 20, 2019 Share Posted July 20, 2019 Hi, I have a few 3D movies that play play in minature on the TV. Having looked into a bit more, I found that Emby thinks the Aspect Ratio is 32:9 instead of 16:9. This is the info from mediainfo: Duration : 2 h 1 min Bit rate : 15.5 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 This is from Emby: Title 1080p H264Codec H264AVC YesProfile HighLevel 41Resolution 1920x1080Aspect ratio 32:9Anamorphic NoInterlaced No It appears as if it is taking the side by side and thinking it is 3840 by 1080. Is there a way to correct this? Thanks Link to comment Share on other sites More sharing options...
Luke 37019 Posted July 20, 2019 Share Posted July 20, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
kmed27 14 Posted July 21, 2019 Author Share Posted July 21, 2019 Hi Luke, I have attached the log file as requested. EmbyLog2107.txt Link to comment Share on other sites More sharing options...
Luke 37019 Posted July 22, 2019 Share Posted July 22, 2019 What Emby app are you playing with? I see gstreamer in the log which is nothing of ours.Anyway this is direct playing, which means there might not be much we can do and the problem is in the video player of the app that you're using. Link to comment Share on other sites More sharing options...
kmed27 14 Posted July 22, 2019 Author Share Posted July 22, 2019 It is the Samsung App, I don't use any third party stuff only emby. So not sure what gstreamer is? Samsung app version 1.0.62 Emby ver 4.1.1.0 on synology. Is there anyway to alter it on screen? When emby app is playing Samsung greys out the picture size options. Link to comment Share on other sites More sharing options...
Luke 37019 Posted July 22, 2019 Share Posted July 22, 2019 @@SamES any thoughts? Link to comment Share on other sites More sharing options...
SamES 890 Posted July 22, 2019 Share Posted July 22, 2019 (edited) If it’s a side by side 3D file then this is exactly what will happen. It is actually 3840 x 1080 and a 3D TV would know that it needs to spilt it in half and overlay the images to create the 3D effect. Any other TV will just display what you see. You can try setting the quality setting during playback to a lower 1080 bitrate (<15) to force it to transcode and see what happens. @@Luke, if we force this/3D titles to transcode, what output do we get? Will it be 1920x1080? Edited July 22, 2019 by SamES Link to comment Share on other sites More sharing options...
Luke 37019 Posted July 22, 2019 Share Posted July 22, 2019 @@Luke, if we force this/3D titles to transcode, what output do we get? Will it be 1920x1080? It would be based on other factors not related to this. Like the video quality setting. Just as if it were transcoding for any other reason, such as burning in subtitles. Link to comment Share on other sites More sharing options...
SamES 890 Posted July 22, 2019 Share Posted July 22, 2019 It would be based on other factors not related to this. Like the video quality setting. Just as if it were transcoding for any other reason, such as burning in subtitles. That's what I suspected. Thanks Link to comment Share on other sites More sharing options...
kmed27 14 Posted July 23, 2019 Author Share Posted July 23, 2019 @@Luke, Not sure if it a co-incidence or not but after posting my emby log (it only shows one download... but?) a russian 92.37.220.74 tried to hack into my synology nas. Just thought I would mention it. Link to comment Share on other sites More sharing options...
Luke 37019 Posted July 23, 2019 Share Posted July 23, 2019 I downloaded the log. I would suggest making sure your server users have passwords. There are people out there who are constantly looking for open emby, plex servers, etc. Link to comment Share on other sites More sharing options...
dansblackcat 37 Posted July 25, 2019 Share Posted July 25, 2019 This is what happens to me if I rip my 3D Blu-ray in Full-SBS rather than Half-SBS format. 1 Link to comment Share on other sites More sharing options...
kmed27 14 Posted July 25, 2019 Author Share Posted July 25, 2019 This is what happens to me if I rip my 3D Blu-ray in Full-SBS rather than Half-SBS format. Thanks, I havn't noticed an option for full-sbs but I'll try again and check all settings. Link to comment Share on other sites More sharing options...
dansblackcat 37 Posted July 25, 2019 Share Posted July 25, 2019 Half-SBS is what you want. Link to comment Share on other sites More sharing options...
SamES 890 Posted July 25, 2019 Share Posted July 25, 2019 See this old thread as well : https://emby.media/community/index.php?/topic/5438-transcode-3d-to-2d/ Link to comment Share on other sites More sharing options...
kmed27 14 Posted October 5, 2019 Author Share Posted October 5, 2019 Hi @@Luke, I have done more new 3D movies, all in the same way. Out of 5, 2 show in the wrong size on screen. I have been pulling my hair out trying to spot anything different but cannot. I decided to re-install Plex on my synology and TV to see if it is the way I created them or somthing BUT found that they all play correctly (as well as the ones that I originally had the problem with) at the proper size and they auto switch the TV to 3D as well. Is there anything that can be done to find out why it doesn't work on Emby? I used direct play on everything. Link to comment Share on other sites More sharing options...
SamES 890 Posted October 5, 2019 Share Posted October 5, 2019 What model TV do you have? Link to comment Share on other sites More sharing options...
kmed27 14 Posted October 6, 2019 Author Share Posted October 6, 2019 @@SamES It's a Samsung: EU65HU8500 running Tizen 1.0.66 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted October 6, 2019 Share Posted October 6, 2019 @@SamES It's a Samsung: EU65HU8500 running Tizen 1.0.66 Ok, so I expect you have a Samsung Evolution kit installed to run the Tizen apps, correct? And your expectation is to play 3D movies in 3D, or to play them as a 2D movie with the correct aspect ratio (for 2D), correct? Link to comment Share on other sites More sharing options...
kmed27 14 Posted October 7, 2019 Author Share Posted October 7, 2019 Hi SamES, Yes it's playing 3D movies in 3D. I have "sort of" got used to having to manually switch 3D as you previously said that you cannot get it to work, even after contacting Samsung. But to have the size wrong as well is making it unusable/unwatchable. There is no way in Emby to change the size / aspect to allow me to manually correct it either. Also when playing through Emby, the options on Samsung menu for size etc are greyed out, so cannot do it there. I don't see how Plex can handle both of these (switching and size) with no problem at all yet Emby struggles with both. Link to comment Share on other sites More sharing options...
SamES 890 Posted October 7, 2019 Share Posted October 7, 2019 Hi, good to hear that switching manually is working. We should definitely be able to fix the aspect ratio issue. Can you please send me the media info from the details screen for one 3D movie with the wrong aspect ratio, and one that plays with the correct ratio. A photo of each showing how it appears on screen would also be perfect. Link to comment Share on other sites More sharing options...
kmed27 14 Posted October 7, 2019 Author Share Posted October 7, 2019 Hi I have tried investigating more and noticed that some 3D movies that used to be fine are no longer showing correctly. I think I may have found the problem???? not sure though! I believe Emby is decoding the information incorrectly. I found that the ones that were showing wrong had the side-by-side flag set and Emby for some reason is doubling the aspect ratio. Here's some media info from one of my older movies picked at random that has the flag set, the aspect ratio is 1.905 or 40/21. VideoID : 1Format : AVCFormat/Info : Advanced Video CodecFormat profile : High@L4.1MultiView_Count : 2MultiView_Layout : Side by Side (left eye first)Format settings : CABAC / 4 Ref FramesFormat settings, CABAC : YesFormat settings, RefFrames : 4 framesCodec ID : V_MPEG4/ISO/AVCDuration : 2 h 34 minBit rate : 11.5 Mb/sWidth : 1 920 pixelsHeight : 1 008 pixelsDisplay aspect ratio : 1.905Frame rate mode : ConstantFrame rate : 23.976 (24000/1001) FPSColor space : YUVChroma subsampling : 4:2:0Bit depth : 8 bitsScan type : ProgressiveBits/(Pixel*Frame) : 0.248Stream size : 12.4 GiB (95%)Writing library : x264 core 152 r2851 ba24899Encoding settings : cabac=1 / ref=4 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=11504 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / frame-packing=3 / ip_ratio=1.40 / aq=3:0.80Default : YesForced : NoColor range : LimitedMatrix coefficients : BT.709 This is the media info from Emby: VideoTitle 1080p H264Codec H264AVC YesProfile HighLevel 41Resolution 1920x1008Aspect ratio 80:21Anamorphic NoInterlaced NoFramerate 23.976Bitrate 12,143 kbpsColour space bt709Bit depth 8 bitPixel format yuv420pRef frames 1NAL 4 As you can see the aspect ratio in Emby is twice what it should be! 80/21 not 40/21. I then remove the flag from the video and Emby then shows the aspect ratio correctly: VideoTitle 1080p H264Codec H264AVC YesProfile HighLevel 41Resolution 1920x1008Aspect ratio 40:21Anamorphic NoInterlaced NoFramerate 23.976Bitrate 12,143 kbpsColour space bt709Bit depth 8 bitPixel format yuv420pRef frames 1NAL 4 So, it looks like Emby is miss-interpreting the information and doubling it if the flag is set and setting the wrong aspect ratio causing it to display at half the correct size. Link to comment Share on other sites More sharing options...
SamES 890 Posted October 7, 2019 Share Posted October 7, 2019 OK, thanks I think you might be on to it. Give me a few days to confirm the best way to resolve this in the client. Link to comment Share on other sites More sharing options...
kmed27 14 Posted October 7, 2019 Author Share Posted October 7, 2019 The Emby Media Info is from the server / pc not off the Samsung TV. Link to comment Share on other sites More sharing options...
SamES 890 Posted October 7, 2019 Share Posted October 7, 2019 Can you please try refreshing all metadata for both items (correct and incorrect aspect ratio) as this will force the server to redetect the aspect ratio, just in case the server method has changed since these items were added. You can do this from the ‘...’ menu on the details page. Then try them both again and let me know if it changes either of them Link to comment Share on other sites More sharing options...
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