jeff1001 0 Posted July 7, 2019 Share Posted July 7, 2019 I purchased a UN50NU6900FXZA last week, updated the firmware, followed instructions on installing app, Tried unzipping on and off usb, Kingston 16 gb. TV just opens up a window "would you like to browse files. It will not install. No Emby app in Samsung app store. Eastern USA Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 7, 2019 Share Posted July 7, 2019 How did you format the USB stick? if it is formatted with ntfs, try with fat instead. I did not expect that to matter, but one user reported that it did: https://emby.media/community/index.php?/topic/75040-installing-the-app-via-usb/?p=760833 Link to comment Share on other sites More sharing options...
jeff1001 0 Posted July 7, 2019 Author Share Posted July 7, 2019 I can't believe it. Something told me to try a usb 2.0 stick not the Kingston 3.0 and it installed with the 2.0 Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 7, 2019 Share Posted July 7, 2019 Interesting, thanks for the feedback. I wonder if the issue is with all usb 3.0 devices, or just kingston. @@FrostByte. Link to comment Share on other sites More sharing options...
jeff1001 0 Posted July 7, 2019 Author Share Posted July 7, 2019 Thanks, Luke Link to comment Share on other sites More sharing options...
jeff1001 0 Posted July 7, 2019 Author Share Posted July 7, 2019 It does the same thing the Android app does, after the first window, trying to load the second window the app freezes. Same place every time. on collections. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 7, 2019 Share Posted July 7, 2019 Interesting, thanks for the feedback. I wonder if the issue is with all usb 3.0 devices, or just kingston. @@FrostByte. the usb ports on my 2018 are 2.0, so I'm guessing the NU6900 is the same. I don't have any usb 3.0 sticks, just usb 3.0 hard drives and it won't install from that either. However, I can view media form my usb 3.0 harddrive. Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 7, 2019 Share Posted July 7, 2019 Thanks. That's too bad considering usb 3.0 is supposed to be backwards compatible. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 7, 2019 Share Posted July 7, 2019 It does the same thing the Android app does, after the first window, trying to load the second window the app freezes. Same place every time. on collections. What are the steps you're doing to make it freeze? I can't seem to duplicate that. Link to comment Share on other sites More sharing options...
jeff1001 0 Posted July 8, 2019 Author Share Posted July 8, 2019 After installing the app, I start it and it stops,freezes on the screen that list my libraries and freezes at that point.after the top row has been written. 2nd screen. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 8, 2019 Share Posted July 8, 2019 Okay, I still can't reproduce this. Can you upload a server log please Link to comment Share on other sites More sharing options...
jeff1001 0 Posted July 8, 2019 Author Share Posted July 8, 2019 EmbyServer Log.txt Link to comment Share on other sites More sharing options...
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