maverickphillips 0 Posted July 3, 2019 Share Posted July 3, 2019 Whenever I scroll through the genre section the list randomly refreshes back to the top. Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 3, 2019 Author Share Posted July 3, 2019 Here is a video to show the issue Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 3, 2019 Share Posted July 3, 2019 Hi, thanks for reporting. @@corey are you able to reproduce ? Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 4, 2019 Share Posted July 4, 2019 Hi. Is something like a library scan running or new content being added to your server at the time? Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 4, 2019 Author Share Posted July 4, 2019 This happens pretty much all the time no matter what the sever is doing. When I recorded that video no tasks were running. It been an issue for quite a while unfortunately. Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 4, 2019 Share Posted July 4, 2019 Can we please see a server log from when it is happening? Thanks. Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 4, 2019 Author Share Posted July 4, 2019 I have attached a snip it of the log for you - Apple TV IP is .85 and the time i started scrolling was 21:59 Thanks for your help Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 4, 2019 Author Share Posted July 4, 2019 log LOG.rtf Link to comment Share on other sites More sharing options...
corey 312 Posted July 5, 2019 Share Posted July 5, 2019 I tested a number of scenarios this morning and wasn't able to trigger this specific scenario. Link to comment Share on other sites More sharing options...
corey 312 Posted July 5, 2019 Share Posted July 5, 2019 I also reviewed the logs and nothing stands out as incorrect with regards to the paging requests. Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 Are you running on the 4K Apple TV ? Not sure if that would make a difference? This has been an issue since I started using it in December so it’s had pretty much every update since. Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 5, 2019 Share Posted July 5, 2019 Looks like something is triggering the UI to re-draw/re-create itself as opposed to it actually doing a re-retrieve. Or just focus is going to the top after a page-in. Does this only happen on the genre screen? Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 Only genre screen - all others are fine, normal movie one and collections are fine. Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 It feels memory related as if it’s run out of cache and clears if you scroll too far down it will refresh if you do it too quickly it will refresh. Sometimes if you open a movie as you scroll it won’t refresh and you can go further down almost like leap frogging Link to comment Share on other sites More sharing options...
corey 312 Posted July 5, 2019 Share Posted July 5, 2019 Does it happen if you force close the app and start again? Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 Yes, I have rebooted the Apple TV and reinstalled the app issue follows. Link to comment Share on other sites More sharing options...
corey 312 Posted July 5, 2019 Share Posted July 5, 2019 It seems like it’s something specific to your setup that is causing the problem. The difficult part is isolating it. Can you give me access to your server and I can attempt to repeat it? Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 thats fine, I will have to recreate the issue on the Apple TV though ? Link to comment Share on other sites More sharing options...
corey 312 Posted July 5, 2019 Share Posted July 5, 2019 thats fine, I will have to recreate the issue on the Apple TV though ? I would like to attempt to eliminate the server setup being an issue here. If you can grant me access to your server I'll connect with my Apple TV and see if I can repeat. Link to comment Share on other sites More sharing options...
maverickphillips 0 Posted July 5, 2019 Author Share Posted July 5, 2019 Messaged you Link to comment Share on other sites More sharing options...
corey 312 Posted July 8, 2019 Share Posted July 8, 2019 Closing the loop on this it appears to be an issue specific to @@maverickphillips server installation and it is not an issue with a different server he's connecting to. Link to comment Share on other sites More sharing options...
pXius 3 Posted November 21, 2022 Share Posted November 21, 2022 /necroThread Is it possible to share what the solution was for @maverickphillips's problem? I seem to be experiencing exactly the same, only genre menu. Regardless of whether I use an Apple TV or Android box. This is not a problem using the Webapp. Link to comment Share on other sites More sharing options...
Luke 37049 Posted November 21, 2022 Share Posted November 21, 2022 4 hours ago, pXius said: /necroThread Is it possible to share what the solution was for @maverickphillips's problem? I seem to be experiencing exactly the same, only genre menu. Regardless of whether I use an Apple TV or Android box. This is not a problem using the Webapp. Hi there, can you please describe your issue in more detail? Thanks ! Link to comment Share on other sites More sharing options...
pXius 3 Posted November 21, 2022 Share Posted November 21, 2022 Hi Luke, My issues is identical to the first post in this thread. to a T. Link to comment Share on other sites More sharing options...
Luke 37049 Posted November 22, 2022 Share Posted November 22, 2022 2 hours ago, pXius said: Hi Luke, My issues is identical to the first post in this thread. to a T. OK we'll take a look at it. Thanks for reporting. Link to comment Share on other sites More sharing options...
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