BradnMike 1 Posted July 2, 2019 Share Posted July 2, 2019 I recently loaded Emby onto my computer and things work great on the computer and my Android phone but when I loaded the Emby app on my NVidia Shield I can't log in. I keep getting "Invalid User Name or Password Error" but the credentials entered are correct. I even purchased the premium to see if that would fix things, but it didn't. Have tried entering manually and that didn't work. The "Select a User" icon is showing a lock but can't seem to unlock it. Any suggestions??? Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 So I tried logging into the server via Chrome on the NVidia Shield and it works great. Still no luck actually logging into the Emby App for Android TV. Perhaps I'll have to go back to using PLEX instead. Link to comment Share on other sites More sharing options...
Luke 36997 Posted July 2, 2019 Share Posted July 2, 2019 Hi there, what login method did you use? Did you use pin code method, or did you enter your credentials directly into the app? Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 I've tried both methods...neither was able to get me in Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 I just tried to loading the Android mobile app and Android TV app onto my Samsung tablet. I was able to login using the mobile app but the Android TV app gives me the same login error "Invalid User Name or Password". I should say my NVidia Shield is ethernet connected but my phone and tablet were via wifi. Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 2, 2019 Share Posted July 2, 2019 Hi. Are you using SSL? If so, you'll need a certificate the device trusts. Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 (edited) I am using an SSL on my computer. If the SSL is causing the issue is it only with the Android TV app? I side loaded the mobile app onto my shield and it runs perfectly. I am also running a Plex server on my computer and have never had an SSL issue with the plex app on the shield. Is this only an Emby issue? Edited July 2, 2019 by BradnMike Link to comment Share on other sites More sharing options...
Luke 36997 Posted July 2, 2019 Share Posted July 2, 2019 What kind of SSL cert are you using? Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 (edited) Sorry I misunderstood the SSL cert question. I never added an SSL cert to this computer. When browsing I do get "https://" so the certificate is just the ones running on Firefox and Chrome. Edited July 2, 2019 by BradnMike Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 2, 2019 Author Share Posted July 2, 2019 Well I was finally able to get logged into Android TV app but only through Connect method. Still can't log in via user, as I continue to get the "invalid user or password" error for both login credentials or pin code. Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 3, 2019 Share Posted July 3, 2019 Okay, right now, you need a valid SSL cert that is also recognized by the client device in order for https to work. We're looking into if we can put a way for you to bypass this in the app. Link to comment Share on other sites More sharing options...
crawbr17 0 Posted July 3, 2019 Share Posted July 3, 2019 Ok thanks. It looks good so far using connect but I would prefer if I could actually log in. Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 3, 2019 Share Posted July 3, 2019 Ok thanks. It looks good so far using connect but I would prefer if I could actually log in. Connect is just an easy way to find the address of your server so if that is working, you can also log in manually - using the same address. Are you positive you've been entering the proper password? Not your Emby Connect password, but the password for the local user on the server? Link to comment Share on other sites More sharing options...
BradnMike 1 Posted July 4, 2019 Author Share Posted July 4, 2019 Yes very sure my login credentials and password are correct. As I said earlier, I use the same procedure with Android mobile app and everything is fine. The issue is only with the Android TV version of the app! Link to comment Share on other sites More sharing options...
Solution BradnMike 1 Posted July 4, 2019 Author Solution Share Posted July 4, 2019 Ok problem solved. Apparently my login through the Android TV app was being seen as a privacy threat by my internet security. Not sure why it didn't do it using the Android mobile app. Unfortunately my tv and computer are in different rooms so I didn't see the notification coming up on my computer. I was able to set an exception for the security threat and all is fixed. Thanks to everyone who was helping with the problem. Looking forward to my experience with the Emby Media Server! 1 Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 4, 2019 Share Posted July 4, 2019 Great! Glad you figured it out and that it wasn't a certificate issue. Link to comment Share on other sites More sharing options...
Luke 36997 Posted July 5, 2019 Share Posted July 5, 2019 Very interesting, thanks for the feedback. What security software is on your PC? Link to comment Share on other sites More sharing options...
ebr 14902 Posted July 18, 2019 Share Posted July 18, 2019 @@BradnMike what was the internet security software involved here? 1 Link to comment Share on other sites More sharing options...
OliverP10 0 Posted November 16, 2021 Share Posted November 16, 2021 (edited) . Edited November 16, 2021 by OliverP10 Posted on wrong account Link to comment Share on other sites More sharing options...
ebr 14902 Posted November 17, 2021 Share Posted November 17, 2021 13 hours ago, ckat90 said: I am having this same issue on both of my fireTv sticks. I will take a look at my security program and see if there are any notifications. What should I be doing to allow them to log in? Hi. This topic is very old. Please start a new one with details of the issue you are having. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
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