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Playback fails only on LG 55B8


dolphin
Go to solution Solved by SamES,

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dolphin

Playback of this particular movie fails on my LG OLED TV model 55B8.

Interestingly enough, it plays back totally fine (DirectPlay) on my Windows 10 PC, both in my browser and in Emby Theater.

This has never happened before and other movies play back just fine. The issue is just with this particular movie.

What can I do to watch this anime on my TV?

Thanks.

 

This is a relevant excerpt of Emby Server's log.

2019-06-29 22:08:04.963 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:04.965 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Progress
2019-06-29 22:08:24.963 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:24.964 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Progress
2019-06-29 22:08:30.503 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:30.504 Info SessionManager: Playback stopped reported by app Emby Theater 1.0.15 playing Millennium Actress. Stopped at 0 ms
2019-06-29 22:08:30.504 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Stopped
2019-06-29 22:08:30.514 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6/Items/138172. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:30.517 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:30.517 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6
2019-06-29 22:08:30.522 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 8ms. http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6/Items/138172
2019-06-29 22:08:30.599 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Items/138172/ThemeMedia?UserId=9286f2e9151b415aadcb2e508da147b6&InheritFromParent=true&EnableThemeSongs=true&EnableThemeVideos=false. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:30.600 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Items/138172/ThemeMedia?UserId=9286f2e9151b415aadcb2e508da147b6&InheritFromParent=true&EnableThemeSongs=true&EnableThemeVideos=false
2019-06-29 22:08:30.647 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Items/138172/PlaybackInfo?UserId=9286f2e9151b415aadcb2e508da147b6&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:30.650 Info App: User policy for g. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2019-06-29 22:08:30.650 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:30.650 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:30.650 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:30.650 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 3ms. http://10.0.0.6:8096/emby/Items/138172/PlaybackInfo?UserId=9286f2e9151b415aadcb2e508da147b6&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000
2019-06-29 22:08:30.902 Info HttpClient: HttpClientManager POST: https://mb3admin.com/admin/service/registration/validate
2019-06-29 22:08:31.112 Info HttpClient: HttpClientManager POST: https://mb3admin.com/admin/service/registration/validate
2019-06-29 22:08:31.292 Info HttpClient: HttpClientManager POST: https://mb3admin.com/admin/service/registration/validate
2019-06-29 22:08:33.806 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6/Items/138172/Intros. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:33.807 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6/Items/138172/Intros
2019-06-29 22:08:33.831 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:33.832 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Users/9286f2e9151b415aadcb2e508da147b6
2019-06-29 22:08:33.947 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Items/138172/PlaybackInfo?UserId=9286f2e9151b415aadcb2e508da147b6&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=3&MediaSourceId=b48d5e7a6b34ec9eaef03a721151e7c0&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:33.950 Info App: User policy for g. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2019-06-29 22:08:33.950 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:33.950 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:33.950 Info App: Profile: Unnamed, Path: /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2019-06-29 22:08:33.951 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 3ms. http://10.0.0.6:8096/emby/Items/138172/PlaybackInfo?UserId=9286f2e9151b415aadcb2e508da147b6&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=3&MediaSourceId=b48d5e7a6b34ec9eaef03a721151e7c0&MaxStreamingBitrate=140000000
2019-06-29 22:08:34.040 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Videos/138172/b48d5e7a6b34ec9eaef03a721151e7c0/Subtitles/3/0/Stream.vtt. Host=10.0.0.6:8096, Connection=keep-alive, Origin=file://com.emby.app, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, Accept=*/*, Accept-Encoding=gzip, deflate
2019-06-29 22:08:34.042 Info HttpServer: HTTP Response 200 to 10.0.0.223. Time: 2ms. http://10.0.0.6:8096/emby/Videos/138172/b48d5e7a6b34ec9eaef03a721151e7c0/Subtitles/3/0/Stream.vtt
2019-06-29 22:08:34.610 Info HttpServer: HTTP GET http://10.0.0.6:8096/emby/Videos/138172/stream.mkv?Static=true&mediaSourceId=b48d5e7a6b34ec9eaef03a721151e7c0&deviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNTQwOTI1MTkwMTUw. Host=10.0.0.6:8096, Connection=close, icy-metadata=1, Range=bytes=0-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:34.625 Info HttpResultFactory: Setting range response values for /media/Movies/Millennium Actress (2001)/Millennium Actress (2001).mkv. RangeRequest: bytes=0- Content-Length: 6178419855, Content-Range: bytes 0-6178419854/6178419855
2019-06-29 22:08:34.898 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:34.900 Info SessionManager: Playback start reported by app Emby Theater 1.0.15 playing Millennium Actress. Started at 0 ms
2019-06-29 22:08:34.900 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 3ms. http://10.0.0.6:8096/emby/Sessions/Playing
2019-06-29 22:08:35.386 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:35.387 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Progress
2019-06-29 22:08:35.399 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:35.400 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Progress
2019-06-29 22:08:35.453 Info HttpServer: SocketException: http://10.0.0.6:8096/emby/Videos/138172/stream.mkv?Static=true&mediaSourceId=b48d5e7a6b34ec9eaef03a721151e7c0&deviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNTQwOTI1MTkwMTUw&api_key=0e21520309c54c29a029e635afc5b7c8
2019-06-29 22:08:35.453 Info HttpServer: HTTP Response 206 to 10.0.0.223. Time: 843ms. http://10.0.0.6:8096/emby/Videos/138172/stream.mkv?Static=true&mediaSourceId=b48d5e7a6b34ec9eaef03a721151e7c0&deviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNTQwOTI1MTkwMTUw
2019-06-29 22:08:44.906 Info HttpServer: HTTP POST http://10.0.0.6:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2019-06-29 22:08:44.908 Info HttpServer: HTTP Response 204 to 10.0.0.223. Time: 1ms. http://10.0.0.6:8096/emby/Sessions/Playing/Progress
2019-06-29 22:08:47.282 Info HttpServer: HTTP GET http://10.0.0.6:8096/System/Logs/Log?name=embyserver.txt. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36

This is MediaInfo's output:

General
Unique ID                                : 198869807289773237560975986000596094810 (0x959CEE83322131F306138A50C928CF5A)
Complete name                            : P:\Movies\Millennium Actress (2001)\Millennium Actress (2001).mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 5.75 GiB
Duration                                 : 1 h 26 min
Overall bit rate                         : 9 531 kb/s
Movie name                               : Millennium Actress (千年女優, 2001)
Encoded date                             : UTC 2019-06-29 15:57:43
Writing application                      : mkvmerge v35.0.0 ('All The Love In The World') 64-bit
Writing library                          : libebml v1.3.9 + libmatroska v1.5.2
Attachments                              : encoding-source-code.7z / HelveticaNeueLTCom-MdSemiEx.ttf / HelveticaNeueLTCom-MdSemiExO.ttf

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 10@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 26 min
Bit rate                                 : 8 521 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 036 pixels
Display aspect ratio                     : 1.85:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.179
Stream size                              : 5.14 GiB (89%)
Writing library                          : x264 core 142 r2409+42 04be48a tMod [10-bit@[member="All"] X86_64]
Encoding settings                        : cabac=1 / ref=4 / deblock=1:0:-1 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / fade_compensate=2.00 / psy_rd=0.70:0.10 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / fgo=0 / bframes=10 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=16.0000 / qcomp=0.80 / qpmin=0:0:0 / qpmax=81:81:81 / qpstep=4 / vbv_maxrate=40000 / vbv_bufsize=30000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=3:0.85 / aq-sensitivity=10.00 / aq-factor=1.00:1.00:1.00 / aq2=0 / aq3=0 / zones=118695,124342,crf=26,psy-rd=0.4:0,deblock=1:1,merange=8
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 1 h 26 min
Bit rate                                 : 593 kb/s
Channel(s)                               : 6 channels
Channel layout                           : C L R Ls Rs LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : 20 ms
Stream size                              : 367 MiB (6%)
Title                                    : Japanese audio
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No

Audio #2
ID                                       : 3
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 1 h 26 min
Bit rate                                 : 412 kb/s
Channel(s)                               : 6 channels
Channel layout                           : C L R Ls Rs LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : 20 ms
Stream size                              : 255 MiB (4%)
Title                                    : Italian audio
Language                                 : Italian
Default                                  : No
Forced                                   : No

Text
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 1 h 21 min
Bit rate                                 : 51 b/s
Count of elements                        : 925
Stream size                              : 30.8 KiB (0%)
Title                                    : Italian subtitles
Language                                 : Italian
Default                                  : Yes
Forced                                   : No

Menu
00:00:00.000                             : en:00:00:00.000
00:02:09.004                             : en:00:02:09.004
00:08:51.990                             : en:00:08:51.990
00:12:27.538                             : en:00:12:27.538
00:17:16.077                             : en:00:17:16.077
00:20:33.816                             : en:00:20:33.816
00:25:01.792                             : en:00:25:01.792
00:26:51.443                             : en:00:26:51.443
00:31:21.546                             : en:00:31:21.546
00:32:27.904                             : en:00:32:27.904
00:36:29.979                             : en:00:36:29.979
00:40:12.493                             : en:00:40:12.493
00:42:17.660                             : en:00:42:17.660
00:47:39.690                             : en:00:47:39.690
00:51:24.873                             : en:00:51:24.873
00:56:25.048                             : en:00:56:25.048
01:04:50.011                             : en:01:04:50.011
01:12:48.197                             : en:01:12:48.197
01:15:50.129                             : en:01:15:50.129
01:18:06.056                             : en:01:18:06.056
01:22:30.571                             : en:01:22:30.571
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SamES

Hi, that's strange. Any thoughts @@SamES?

I suspect it’s the High10/10-bit profile with x264 that’s the issue, but I could be wrong. Is Level 4.1 even correct for that?

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dolphin

It might be relevant that my Emby Server is version 4.1.1.0 and is running in a jail on FreeNAS.

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dolphin

This is what my dashboard shows:

u5BARuq.png

 

And this is what it looks like on my TV (playback never starts):

UtD6Zv6.png

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SamES

 

So Main10 is supported for HEVC content, but I suspect it's not for H.264.

 

Can you play this file direct from a USB drive connected to the TV, that is a good test?

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dolphin

So Main10 is supported for HEVC content, but I suspect it's not for H.264.

This video is encoded with the High 10 profile, not Main 10.

Still, if it's not supported by my LG TV, why doesn't Emby Server just transcode?

Unfortunately, this LG page doesn't say exactly which x264 profiles are supported and which aren't.

 

Can you play this file direct from a USB drive connected to the TV, that is a good test?

Ok, I tried and got an error (in Italian) that can roughly be translated as "File not recognized".

 

Incidentally, it took me a few attempts to discover that if you want to play back a file larger than 4GB via USB, you have to format your USB thumbdrive with file system NTFS and the default allocation unit size.

EXFAT is not supported by the LG TV, nor is the largest allocation unit size I could select (2048 KB).

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SamES

The issue is Main10 or High10 is 10-bit colour not 8-bit colour and probably not supported for h.264/x264 content

Edited by SamES
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SamES

You're right, it should transcode though, but i suspect I know why it's not.

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dolphin

The issue is Main10 or High10 is 10-bit colour not 8-bit colour and probably not supported for h.264/x264 content

I see. When I have time, I'm going to examine my libraries to find out if what you say is true for my TV.

 

You're right, it should transcode though, but i suspect I know why it's not.

You do? Can you share?

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  • Solution
SamES

You do? Can you share?

 

 

I fixed this a few months ago, and it will be in the next release.  Main10 support for h264 for web0s has been removed from the client in the next version and it will force transcoding.

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