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Emby Live TV For Nvidia Shield doesn't work.

Nvidia Shield Live TV Unable to tune to channel

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#1 jayw654 OFFLINE  

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Posted 25 June 2019 - 01:17 PM

I'm getting error "Unable to tune to channel at this time" I'm on Emby for the Nvidia shield version 1.7.31g Registered. I have a friend with a Shield as well with the latest stable version and it also throws the same error. I'm using server 4.2.0.20. Everything else about the Nvidia Emby app seems to work fine just not the live tv part. Guide and all other information within "Live TV" works fine just no live channels. Please fix and please do not ask for logs or screenshots as I'm just reporting the issue I don't want to be bothered with being a beta tester and aggregating data.

 

BTW I'm using 2 HD Homerun Extends for the tuners


Edited by jayw654, 25 June 2019 - 01:19 PM.


#2 ebr ONLINE  

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Posted 25 June 2019 - 01:29 PM

do not ask for logs or screenshots as I'm just reporting the issue I don't want to be bothered with being a beta tester and aggregating data.

 

Hi.  Then you should not be running the beta versions of the server and app.  We cannot fix problems if we don't know the details for them.  If you'd like to provide some of those details then we would love to get this fixed.

 

How to Report a Problem

 

Thanks.


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#3 jayw654 OFFLINE  

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Posted 25 June 2019 - 01:43 PM

only reason I run "beta" is for the newest fixes and add-ins that "stable" does not provide. The issue is obviously an Nvidia app issue with several nvidia shield users having the same issue. Why can't you test and remedy yourself? I'm sure you have an Nvidia Shield laying around.



#4 ebr ONLINE  

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Posted 25 June 2019 - 02:26 PM

You are the only one reporting the problem and I use the Shield daily.  No problem for me either.

 

So whatever your issue is, is not widespread and in order to find it we'll need to get more details.

 

Are all of these users connected to the same server?



#5 jayw654 OFFLINE  

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Posted 25 June 2019 - 02:32 PM

yes



#6 jayw654 OFFLINE  

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Posted 25 June 2019 - 02:32 PM

so your not having an issue with the live tv portion? its big a long time since I've blown out the Emby server installation and done tons of updates maybe something went wrong through some old update  or through the course of many updates. I'll blow everything out and start from scratch, as far as the server.


Edited by jayw654, 25 June 2019 - 02:34 PM.


#7 ebr ONLINE  

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Posted 25 June 2019 - 02:42 PM

Perhaps we should just look at a log first?

 

It may be as simple as a tuner not being available and you need to restart the server or machine.



#8 jayw654 OFFLINE  

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Posted 25 June 2019 - 02:44 PM

no that isn't it as other apps can access the tuner such as Emby theater, definitely a server or app issue. After doing this I'll provide and update. Going through files to check any leftover folders and deleting them. This will be a complete fresh install.



#9 jayw654 OFFLINE  

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Posted 27 June 2019 - 04:19 PM

the problem was Emby client needs to be set for "Direct Playback". Once I set it to it it work fine.



#10 ebr ONLINE  

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Posted 27 June 2019 - 05:07 PM

That sounds like there was an issue with transcoding/remuxing on the server but we can't really know without seeing a log.



#11 Luke OFFLINE  

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Posted 27 June 2019 - 05:09 PM

It's due to an issue in the beta server. 







Also tagged with one or more of these keywords: Nvidia Shield, Live TV, Unable to tune to channel

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