mabbas007 0 Posted June 20, 2019 Share Posted June 20, 2019 I've just bought Apple TV 4K and directly installed emby and it worked great, then did an update to the latest software version suddenly emby app crashes right away on startup. I've removed the application and tried to reset the device but with no hope. I think there is something needed for Apple TV latest version 12.3 Could you please help with this? Link to comment Share on other sites More sharing options...
Luke 37008 Posted June 20, 2019 Share Posted June 20, 2019 I've just bought Apple TV 4K and directly installed emby and it worked great, then did an update to the latest software version suddenly emby app crashes right away on startup. I've removed the application and tried to reset the device but with no hope. I think there is something needed for Apple TV latest version 12.3 Could you please help with this? HI there, is the device connected to the internet? Link to comment Share on other sites More sharing options...
mabbas007 0 Posted June 20, 2019 Author Share Posted June 20, 2019 HI there, is the device connected to the internet? Yes, even if it's not connected shouldn't I see an error message or something Link to comment Share on other sites More sharing options...
Luke 37008 Posted June 21, 2019 Share Posted June 21, 2019 Yes, even if it's not connected shouldn't I see an error message or something Yes you should, I'm just trying to collect information at this stage. Can you please attach the emby server log from when this happened? That might help indicate how far the app got in the loading process. Thanks ! Link to comment Share on other sites More sharing options...
mabbas007 0 Posted June 21, 2019 Author Share Posted June 21, 2019 Thanks for your help, I don't think the logs would help in this case because I've uninstalled and installed the application, it should ask me on how to connect the server to begin with. It doesn't reach that point just the emby logo then the application is closed Anyway the logs for today is attached Log.txt Link to comment Share on other sites More sharing options...
mabbas007 0 Posted June 21, 2019 Author Share Posted June 21, 2019 BTW the TVOS version is 12.3(16M153) Link to comment Share on other sites More sharing options...
Luke 37008 Posted June 25, 2019 Share Posted June 25, 2019 We're looking into this. Thanks for reporting. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 8, 2019 Share Posted July 8, 2019 Hi. Would you be willing to sign up for the app beta to see if it corrects your issue? If so, please PM me your Apple ID on the device. Thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now