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This file type does not play


chrismallia

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chrismallia

Installed Emby TV on a MX PRO Android box , all files look to play fine except for files in this format, they direct play but picture freezes and I get a bad like static sound. Using the PLEX app on the same box direct plays and with no problems.

 

Media Info
VideoTitle480p H264
CodecH264
AVCYes
ProfileMain
Level40
Resolution720x392
Aspect ratio96:49
AnamorphicNo
InterlacedNo
Framerate25
Bitrate2,207 kbps
Color primariesbt470bg
Color spacesmpte170m
Color transferbt709
Bit depth8 bit
Pixel formatyuv420p
Ref frames1
NAL4
AudioTitleEnglish Dolby Digital stereo (Default)
LanguageEnglish
CodecAC3
Layoutstereo
Channels2 ch
Bitrate160 kbps
Sample rate48,000 Hz
DefaultYes
Containermkv
Path/Media/MALTI/Zvintura/Season 1/Zvintura 01.mkv
Size1840 MB

 

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chrismallia

Thanks for your reply.

For the example hope I understood you correct.

 

The problem is specific  to this TV show that has been ripped, file starts then pauses/freezes  but a loud hashing noise keeps playing.

 

Here  is the file info

 

Media Info
Video
Title480p H264
CodecH264
AVCYes
ProfileMain
Level40
Resolution714x576
Aspect ratio4:3
AnamorphicNo
InterlacedNo
Framerate25
Bitrate1,090 kbps
Color primariesbt470bg
Color spacesmpte170m
Color transferbt709
Bit depth8 bit
Pixel formatyuv420p
Ref frames1
NAL4
Audio
TitleEnglish Dolby Digital stereo (Default)
LanguageEnglish
CodecAC3
Layoutstereo
Channels2 ch
Bitrate160 kbps
Sample rate48,000 Hz
DefaultYes
Containermkv
Path/Media/MALTI/Rajt ma rajtx/Season 1/Rajt Ma Rajtx 1x01.mkv
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chrismallia

Media info .

Is there anything more you need please?

 

General
Unique ID                                : 331472689308561713503066312388753470885 (0xF95F515BE7678173632BC37649F7B5A5)
Complete name                            : \\192.168.1.2\Storage\Media\MALTI\Zvintura\Season 1\Zvintura 01.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 1.80 GiB
Duration                                 : 1 h 56 min
Overall bit rate                         : 2 208 kb/s
Encoded date                             : UTC 
Writing application                      : HandBrake 0.10.2 2015060900
Writing library                          : Lavf55.12.0
 
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 56 min
Bit rate                                 : 2 004 kb/s
Width                                    : 720 pixels
Height                                   : 392 pixels
Display aspect ratio                     : 1.959
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.284
Stream size                              : 1.63 GiB (91%)
Writing library                          : x264 core 142 r2479 dd79a61
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=3 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.601 PAL
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.601
 
Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 1 h 56 min
Bit rate mode                            : Constant
Bit rate                                 : 160 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : -5 ms
Stream size                              : 133 MiB (7%)
Title                                    : Stereo
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No
 
Menu
00:00:00.000                             : :Chapter 1
01:48:45.320                             : :Chapter 2
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Yes, please follow the instructions in the linked topic to provide logs.

 

Thanks.

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chrismallia

Strange part is when I turned on debug log the movies play fine, turning log back of results in the same problem.

 

I send the Logs

 

User Julian  Time 20.09 Date 18/06/2019

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I send the Logs

 

User Julian  Time 20.09 Date 18/06/2019

 

What, exactly, happened in this session?

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chrismallia

What, exactly, happened in this session?

As I explained above the video freezes and we get a bad noise.

Strangely this does not happen with debuglog turned on.

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Strangely this does not happen with debuglog turned on.

 

Can you try it a few more time to see if that's consistent? It could have just been coincidental. Thanks.

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chrismallia

Can you try it a few more time to see if that's consistent? It could have just been coincidental. Thanks.

I tried it a few times, turning logs off the file fails to play, turning logs back on then it plays fine, I will try it a few more times tomorrow  and will try to record it on video then will post Nextcloud link here, as this  really is a weird problem..

 

Thanks for your great support.

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chrismallia

Hey Luke.

 

You are correct the debug log was just a coincidence. I found whats the problem, it is that the audio  being pass through. I couldn't find a option in emby android tv app to disable pass through I could only select AUTO or downmix to stereo, down mixing solved the problem. Is there a option to Disable passthrough as I do not want everything to be downmixed? Not to mention PLEX but I solved this problem  by trying to play the same file in plex  and a msg pops up   saying disable pass through as  this may cos distortion.

 

Log sent  Time 10.46am   Date 19/06/2019    User  Julian.

 

Just a reminder this only happens on this type of file

 

General
Unique ID                                : 21373356949034602261765171401353143251 (0x10145BDB5DE8F3F82FE67CC7792523D3)
Complete name                            : \\192.168.1.2\Storage\Media\MALTI\Deliti Maltin\Season 1\Deliti Maltin 01.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 1.03 GiB
Duration                                 : 54 min 7 s
Overall bit rate                         : 2 728 kb/s
Encoded date                             : UTC 
Writing application                      : HandBrake 0.10.2 2015060900
Writing library                          : Lavf55.12.0
 
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 54 min 7 s
Bit rate                                 : 2 514 kb/s
Width                                    : 720 pixels
Height                                   : 568 pixels
Display aspect ratio                     : 4:3
Original display aspect ratio            : 4:3
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.246
Stream size                              : 973 MiB (92%)
Writing library                          : x264 core 142 r2479 dd79a61
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=3 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.601
 
Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 54 min 7 s
Bit rate mode                            : Constant
Bit rate                                 : 160 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : -5 ms
Stream size                              : 61.9 MiB (6%)
Title                                    : Stereo
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No
 
Menu
00:00:00.000                             : :Chapter 1
00:05:00.120                             : :Chapter 2
00:10:00.120                             : :Chapter 3
00:15:00.120                             : :Chapter 4
00:20:00.120                             : :Chapter 5
00:25:00.120                             : :Chapter 6
00:30:00.120                             : :Chapter 7
00:35:00.120                             : :Chapter 8
00:40:00.120                             : :Chapter 9
00:45:00.120                             : :Chapter 10
00:50:00.120                             : :Chapter 11
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The playback I saw in the log you sent was not for the same type of file you displayed above.  It was an AAC audio track while the above are DD.

 

The OS on your device is quite old (5.1.1).  Are there any updates for it available?

 

Does the device have a proper Android TV launcher interface or a screen of icons?

 

What kind of audio equipment is it hooked to and how?

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chrismallia

Thanks ebr.

I am sorry if I mixed the file. l could not find any updates, its plugged via HDMI to a Samsung TV no Audio receivers, It also has a launcher. Looks like its not worth the trouble .

Edited by chrismallia
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chrismallia

On the Device it says Android 7.

 

The  problem here is that there is no option in the emby APP to disable pass through. as I mentioned before PLEX  hAS this option and works fine.

I report these problems to help make Emby better as I believe its a greater product.

 

Thanks for your great support please keep up the good work.

 

Chris

Edited by chrismallia
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On the Device it says Android 7.

 

The OS version is 5.1.1 as reported by the system.

 

 

The  problem here is that there is no option in the emby APP to disable pass through. as I mentioned before PLEX  hAS this option and works fine.

 

The "Mix down to stereo" is that option.

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chrismallia

Thanks ebr.

Come to think of it, you are right the downmix  is the option.

 

Thank you again keep up the great work you guys are doing.

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