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#1 bretswinney OFFLINE  

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Posted 15 June 2019 - 05:32 PM

I am having issues when I click on letters on the left.  They should be send me down to that letter but it doesn't.  It works fine on the browser but not on fire tv or roku.  Anyone else having this issue?



#2 speechles ONLINE  

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Posted 15 June 2019 - 05:39 PM

wait... or Roku? *ears prick up*

 

Okay.. if it is on Roku too we have a can of worms.

 

What version of the Roku app are you using? What version of Emby server?

 

We need to know more before we go from there. Lets focus on the Roku that is my area. Can you try using the Emby Beta of the Roku app and see if it works? If it doesn't we can dig deeper. Let us know the answer to all the above questions. Thanks.



#3 bretswinney OFFLINE  

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Posted 15 June 2019 - 05:54 PM

3.0.155 Roku app

 

Emby Server 4.2.0.16



#4 bretswinney OFFLINE  

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Posted 15 June 2019 - 05:58 PM

Tried beta still not working



#5 speechles ONLINE  

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Posted 15 June 2019 - 07:32 PM

Believe it or not I think I see what causes this wacky. I can limit the wacky to some degree and then give it a try after that. Lemme submit the fix and I will put reference here in this thread BRB.

 

Reference: Fix #485: [PosterGrid] fix jumping

 

This should address the issue in the Roku app if it is caused by what was causing it for me. Hopefully this address the problem. The very next Roku beta will include this fix.

 

Thanks for choosing and using Emby. Please leave feedback on where we need to do better or where we exceed your expectations. Thanks. ^_^

 

If this works on Roku then Eric can copy this method into other apps. He may have a better idea. He sees my idea for Roku.. lol. This will be solved on FireTV shortly. Apologies for the interruption.


Edited by speechles, 15 June 2019 - 07:44 PM.


#6 bretswinney OFFLINE  

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Posted 16 June 2019 - 11:46 AM

Thank you! Will be looking forward to testing the fixes!



#7 bretswinney OFFLINE  

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Posted 16 June 2019 - 11:54 AM

Can you post when these fixes are available in an update? @speechles



#8 speechles ONLINE  

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Posted 16 June 2019 - 01:31 PM

Can you post when these fixes are available in an update? @speechles

In the Roku app very soon. I don't think @ebr pushed the update to beta yet. Right now it is difficult because of the holiday. We will be pursue this immediately on Monday rest assured. Today being Fathers Day might slow us down a bit. After this we will be on your issue like pigs on slop. We want you happy.


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#9 bretswinney OFFLINE  

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Posted 18 June 2019 - 08:43 PM

new update on fire tv helped but still having issues with certain letters


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#10 speechles ONLINE  

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Posted 18 June 2019 - 09:04 PM

new update on fire tv helped but still having issues with certain letters


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Which letters? Do those problem letters always go to the same item? Does that item have a "Sort Title" if you look on the web app on your Emby server in the metadata manager? Also, which library are you in when this happens?

 

Knowing the answer to all those questions will help Eric figure out what is happening. Thanks. :)


Edited by speechles, 18 June 2019 - 09:05 PM.


#11 bretswinney OFFLINE  

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Posted 18 June 2019 - 11:09 PM

Which letters? Do those problem letters always go to the same item? Does that item have a "Sort Title" if you look on the web app on your Emby server in the metadata manager? Also, which library are you in when this happens?

Knowing the answer to all those questions will help Eric figure out what is happening. Thanks. :)


There several movies that seem to get stuck on

No sort title on the one I checked

Movies


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#12 ebr OFFLINE  

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Posted 19 June 2019 - 10:14 AM

The movies you are getting "stuck" on probably have corrupted sort titles caused by a previous beta of the server.  Do they all start with "The " or "A ".

 

Can you bring up each one of them in the web app and "Edit Metadata" and then hit "Save" and see if that fixes the problem?



#13 bretswinney OFFLINE  

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Posted 19 June 2019 - 10:37 AM

I will try this & let you know.


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#14 bretswinney OFFLINE  

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Posted 19 June 2019 - 03:22 PM

Tried that on one The Daughter that comes up when hitting B & it did not fix it

@ebr


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Edited by bretswinney, 19 June 2019 - 03:23 PM.


#15 speechles ONLINE  

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Posted 19 June 2019 - 03:27 PM

Tried that on one The Daughter that comes up when hitting B & it did not fix it

 

Do you have no TV shows that begin with B or C? In that case B C would all jump to The Daughter if that is the first show of D.

 

The reasoning is it keeps jumping until it arrives at your letter (if possible) or anything greater once it gets there. So if you have no B C and you chose B it would make sense it jumped to D. If you have shows that begin with B and C and using B jumps to D there is a problem. Ideally if no item exists with that letter the letter isn't shown but the same isn't true if you use Filters. Filters do not cause the Prefix letters to change.


Edited by speechles, 19 June 2019 - 03:29 PM.


#16 bretswinney OFFLINE  

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Posted 19 June 2019 - 03:29 PM

Do you have no TV shows that begin with B or C? In that case B C would all jump to The Daughter if that is the first show of D.

The reasoning is it keeps jumping until it arrives at your letter (if possible) or anything greater once it gets there. So if you have no B C and you chose B it would make sense it jumped to D. If you have shows that begin with B and C and using B jumps to D there is a problem.


I have alot of movies of every letter so it should not be jumping.


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#17 speechles ONLINE  

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Posted 19 June 2019 - 03:31 PM

I have alot of movies of every letter so it should not be jumping.


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@ebr This must not be the same as the issue that plagued Roku.



#18 bretswinney OFFLINE  

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Posted 19 June 2019 - 03:33 PM

I am also having an issue with my Next Up loading that @Luke says will be fixed in the .18 beta update. Not sure if the 2 issues are related.


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#19 bretswinney OFFLINE  

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Posted 19 June 2019 - 03:56 PM

I was able to move the 2 movies that seemed to be causing problems out of the movies folder so that emby removed them & now that part seems to be working. Now hopefully the .18 beta comes out soon to fix my up next issues.


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#20 ebr OFFLINE  

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Posted 19 June 2019 - 05:56 PM

Did you cause those movies to be removed from your Emby library completely?

 

If so, if you re-add them now, I bet the problem will still be gone.

 

Based on your description, I really think this is a data corruption problem in the database.  So far, that has been the cause of all of these.






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