Happy2Play 8281 Posted July 5, 2019 Share Posted July 5, 2019 (edited) Still having the same issue with Gran Torino though. (this is the only movie which has this issue still). Are you saying you have other VC1 content with PSG subtitles that plays fine with HWA? Could it just be a encoding issue on this items? Edited July 5, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 5, 2019 Share Posted July 5, 2019 It might mean that your gpu doesn't support the features that we are using although @@softworkz can provide more insight. Thanks. Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 Are you saying you have other VC1 content with PSG subtitles that plays fine with HWA? Could it just be a encoding issue on this items? Well now it gets interesting. Yes and no. I just ripped 2 movies that came in a package together as a "double feature". Both movies are VC1 with PGS subtitles. One played fine, the other caused the freeze up. EmbyServer.txt ffmpeg-transcode-failed.txt ffmpeg-transcode-succeeded.txt Link to comment Share on other sites More sharing options...
softworkz 3335 Posted July 5, 2019 Share Posted July 5, 2019 (edited) @jeflat - it seems your graphics driver hasn't changed What is your exact CPU model? What OS version? 32bit or 64bit Windows? What's your Intel drivers version?Open Device Manager Under "Display Adapters", what's the full name of the "Intel HD Graphics...." Right click and select "Properties" Switch to the "Driver" tab Create screenshot and post it Thanks Edited July 5, 2019 by softworkz Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted July 5, 2019 Share Posted July 5, 2019 Logs show some the info. Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1 64-Bit OS: True 64-Bit Process: True Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 @jeflat - it seems your graphics driver hasn't changed What is your exact CPU model? What OS version? 32bit or 64bit Windows? What's your Intel drivers version?Open Device Manager Under "Display Adapters", what's the full name of the "Intel HD Graphics...." Right click and select "Properties" Switch to the "Driver" tab Create screenshot and post it Thanks Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted July 5, 2019 Share Posted July 5, 2019 Looks like it would be Intel® HD Graphics 2500 https://ark.intel.com/content/www/us/en/ark/products/65694/intel-core-i3-3220t-processor-3m-cache-2-80-ghz.html Driver update https://www.intel.com/content/www/us/en/support/products/81501/graphics-drivers/graphics-for-3rd-generation-intel-processors/intel-hd-graphics-2500.html Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 Looks like it would be Intel® HD Graphics 2500 https://ark.intel.com/content/www/us/en/ark/products/65694/intel-core-i3-3220t-processor-3m-cache-2-80-ghz.html Driver update https://www.intel.com/content/www/us/en/support/products/81501/graphics-drivers/graphics-for-3rd-generation-intel-processors/intel-hd-graphics-2500.html That's what is installed now. That's the update I did when it was mentioned that my driver was out of date. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted July 5, 2019 Share Posted July 5, 2019 @@jeflatt - Thanks for posting the info. You're driver is actually "new enough" from looking at the driver date. It's possible though, that Intel hasn't fixed the known issue in case of your specific driver as your CPU is quite a bit old. Another possibility is that the driver installation/update didn't work out as it should have. To check this, you could do the following: Download https://www.jam-software.com/ultrasearch/It's the fastest file search I know and it's 100% reliable as it doesn't use indexing. Select your system drive. Uncheck "Use Exclude Filter". Search for this: *mfx*hw*.dll. After searching is done, sort by 'Path', Right-click column headers and add column 'File Version'. Post a screenshot To make it a little easier, here's the result of that procedure on my system: Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 Well I'm not sure what happened there... Link to comment Share on other sites More sharing options...
softworkz 3335 Posted July 5, 2019 Share Posted July 5, 2019 Well I'm not sure what happened there...Screenshot.jpg You need to use the leftmost box for the search string... Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 I did it again using the Windows file explorer. Here's what I got. Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 Well don't I just feel like a horse's rear end. Link to comment Share on other sites More sharing options...
Solution softworkz 3335 Posted July 5, 2019 Solution Share Posted July 5, 2019 Thanks for your patience. With the information you provided I was able to put the puzzle together. Unfortunately I don't have good news for you. With the information you provided I could verify that those dlls on your system are the "right" ones, meaning those bundled with the driver package. I verified this by downloading the exact same driver package that you're using (18.33.48.5069, Driver version 10.18.10.5069). Even tough the driver had been released in May 2019, the "included QuickSync" is in fact quite outdated - probably because the Intel GPU is not compatible with later versions. You can see that the included "QuickSync dll" (I call it like that for simplicity) is from 2015, Media SDK version 5.x: In case there's still any doubt about whether it might be a mistake, you just need to look at the signatures of the file: The dll was originally signed in 2015 and signed in January 2019 for inclusion in the driver package. Conclusion I'm afraid, but there's nothing we can do in this case.. 1 Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 5, 2019 Author Share Posted July 5, 2019 I should be the one thanking you for your patience. Looks like I need to start thinking about upgrading some of the hardware in my computer. Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted July 6, 2019 Share Posted July 6, 2019 @@jeflatt Do you still have a issue if you disable VC1 Decoding? Dashboard-Transcoding "Enable hardware acceleration when available: Advanced" 1 Link to comment Share on other sites More sharing options...
jeflatt 6 Posted July 6, 2019 Author Share Posted July 6, 2019 No! I checked all the boxes except the two VC-1 options, and the movie plays now. Thanks for the suggestion. Link to comment Share on other sites More sharing options...
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