Download stuck on iPad, no resume? Errors in log

[joydashy 3]

I have been away from Emby for a long time, but being unhappy with Plex I wanted to give it a try again. Am running Emby on Debian x64 and testing the offline sync (my main need) on an updated iPad.

 

I noticed the transcoding/download taking substantially longer than on Plex, but I can live with that. But after leaving it running for a night, it's all kinds of failed:

 

 

It appears to be stuck now. There are errors in the logfile:

2019-06-01 04:18:19.661 Error App: Error during sync transcoding
	*** Error Report ***
	Version: 4.1.1.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Unix 4.15.18.14
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 24
	Program data path: /var/lib/emby
	Application directory: /opt/emby-server/system
	System.Exception: System.Exception: Encoding failed
	   at Emby.Server.MediaEncoding.Encoder.MediaEncoder.EncodeVideo(EncodingJobOptions options, IProgress`1 progress, CancellationToken cancellationToken)
	   at Emby.Server.Sync.SyncJobProcessor.SyncVideo(SyncJobItem jobItem, Video item, User user, Boolean enableConversion, SyncOptions syncOptions, ISyncProvider provider, IProgress`1 progress, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void Throw()
	
2019-06-01 04:18:19.664 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 8781552, max bitrate: 320000
2019-06-01 04:18:19.664 Info App: Bitrate exceeds DirectStream limit: media bitrate: 8781552, max bitrate: 4000000
2019-06-01 04:18:19.664 Info App: Profile: Unnamed, Path: /mnt/slow/media/TV Shows/Band of Brothers/Season 1/Band of Brothers - S01E10 - Points [x265, BluRay-1080p, AAC-5.1, UTR-HD].mkv, isEligibleForDirectPlay: False, isEligibleForDirectStream: False
2019-06-01 04:18:19.670 Info MediaEncoder: ProcessRun 'Encoding 7bedf8' Execute: /opt/emby-server/bin/ffmpeg -re  -f matroska -i file:"/mnt/slow/media/TV Shows/Band of Brothers/Season 1/Band of Brothers - S01E10 - Points [x265, BluRay-1080p, AAC-5.1, UTR-HD].mkv" -map 0:0 -map 0:1 -map -0:s -c:v:0 libx264 -force_key_frames "expr:gte(t,n_forced*5)" -filter_complex "[0:0]scale=trunc(min(max(iw\,ih*dar)\,1280)/2)*2:trunc(ow/dar/2)*2" -pix_fmt yuv420p  -maxrate 3680000 -bufsize 7360000 -preset veryfast -profile:v:0 high -level:v:0 4.1 -crf 23 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -vsync -1 -map_metadata -1 -map_chapters -1 -threads 0 -codec:a:0 copy -metadata:s:a:0 language=eng -disposition:a:0 default -y "/var/lib/emby/sync/1/10/7bedf80a-dc6b-41c0-b648-bda195013c47.mkv"
2019-06-01 04:18:19.695 Info MediaEncoder: ProcessRun 'Encoding 7bedf8' Started.
2019-06-01 04:18:20.786 Info MediaEncoder: ffmpeg successfully started
2019-06-01 04:41:51.880 Info MediaEncoder: ProcessRun 'Encoding 7bedf8' Process exited with code 1
2019-06-01 04:41:51.880 Info MediaEncoder: FFMpeg exited with code 1
2019-06-01 04:41:51.902 Error App: Error during sync transcoding
	*** Error Report ***
	Version: 4.1.1.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Unix 4.15.18.14
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 24
	Program data path: /var/lib/emby
	Application directory: /opt/emby-server/system
	System.Exception: System.Exception: Encoding failed
	   at Emby.Server.MediaEncoding.Encoder.MediaEncoder.EncodeVideo(EncodingJobOptions options, IProgress`1 progress, CancellationToken cancellationToken)
	   at Emby.Server.Sync.SyncJobProcessor.SyncVideo(SyncJobItem jobItem, Video item, User user, Boolean enableConversion, SyncOptions syncOptions, ISyncProvider provider, IProgress`1 progress, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void Throw()

What to do? Plus, how do I resume/restart the process, do I have to start from scratch now? That would be unfortunate.

[Luke 37022]

Hi there, can you please supply the failed conversion logs? thanks.

[joydashy 3]

Hi there, can you please supply the failed conversion logs? thanks.

Sorry, I really should have checked these myself... seeing several of these in there:

Disk quota exceeded

The transcoding must not have gone in order of episode, and space within the Emby LXC ran out. I had already changed the path to a place with ample space, but must have done that after this transcode started...

[Luke 37022]

Thanks for the feedback. I think if you try again it should work now.