adampalmer 0 Posted August 8, 2019 Share Posted August 8, 2019 Link to comment Share on other sites More sharing options...
adampalmer 0 Posted August 8, 2019 Share Posted August 8, 2019 Hi guys. I purchased emby premium as I needed it to download media to my device. Judging from this thread, downloading media hasn't worked in months. Unless this feature is going to be available in the next week or two, can I please get a refund so I can move to Plex? I love emby but downloading media to local device is a core essential feature feature for me, and emby won't be a workable solution without it. Thanks! Link to comment Share on other sites More sharing options...
Luke 37060 Posted August 8, 2019 Share Posted August 8, 2019 The SD card problem has persisted for several months but we are now finally actively working on it. The issue of the unsuccessful download message will be handled at the same time. We are building a custom download manager and hopefully next week we'll have something. Thanks. Link to comment Share on other sites More sharing options...
adampalmer 0 Posted August 8, 2019 Share Posted August 8, 2019 (edited) Hi. I don't have an SD card in the device. I get the same problem whether I download internally or not and on both tablet and Google pixel phone. Edited August 8, 2019 by adampalmer Link to comment Share on other sites More sharing options...
Luke 37060 Posted August 8, 2019 Share Posted August 8, 2019 Right I understand. It's going to be one solution that will address both. Thanks. Link to comment Share on other sites More sharing options...
adampalmer 0 Posted August 8, 2019 Share Posted August 8, 2019 Ok thank you for the update. Looking forward to it. Link to comment Share on other sites More sharing options...
sze 3 Posted August 10, 2019 Share Posted August 10, 2019 Hi, Samsung Galaxy S10 with latest OS. Download on Internal Memory works. Download on SDcard doesn't work. When do you fix that? A navigation bar where you can select the folder can help here. Please add that feature. Thx Link to comment Share on other sites More sharing options...
Luke 37060 Posted August 27, 2019 Share Posted August 27, 2019 Please try version 3.0.73+. Hopefully this is resolved for everyone now. Thanks. Link to comment Share on other sites More sharing options...
jakrigg 4 Posted August 27, 2019 Share Posted August 27, 2019 Ok thank you for the update. Looking forward to it. Hey mate, if you are still having issues when trying the beta Luke linked above, I recently had a similar problem with my android devices. Only way I could sort this was the remove the affected devices from the download and sync dashboard:- and from the devices dashboard:- All seemed to work ok then. Cheers, jonny Link to comment Share on other sites More sharing options...
notla49285 46 Posted August 27, 2019 Share Posted August 27, 2019 @@Luke, had a little play with the new version this morning. First thing I did was delete my existing downloads by opening the Emby app, selecting My Downloads from the home screen, which brings up a list of downloaded files, multi-selected the files and hit delete. I got no confirmation, but it appears they were actually deleted (app didn't refresh though). However, the files were then automatically re-downloaded. After further testing, this seems to be because the option "Automatically download new content" is selected, so the solution to this is to open the download settings via the gear icon in the home screen or swipe the Emby menu across and navigate to My Downloads -> Manage, open the context menu (three dots) next to the relevant folder/series, then either: Delete - remove the entire folder/series Edit - untick the "Automatically download new content" and save, then you can remove whichever specific files you want at a later date, or you can actually remove the items from that same Edit screen, same result I then downloaded the same folder again, and the process does seem a lot smoother. Items were converted, at which point no notification was shown in Android but there is a conversion progress bar in My Downloads -> Manage. This isn't an issue for me personally but is something to bear in mind for others that see no confirmation (other than a toast/pop-up message) that a conversion/download process has been started. When each item had been converted fully, they were downloaded, at which point the Android "downloading" notification popped up and stayed there whilst the progress bar carried on (before, the notification would keep disappearing and re-appearing), then would display a separate "Download completed" notification, as seems to be the standard in Android (again, no problem with this), and the "downloading" notification disappears as it should. I've been doing a lot of messing to test the above scenarios, and haven't had any problems, the process is a significant improvement. However, all of the above was tested on internal storage, switched to external and followed the same process, but closed the app (not force-close, hit back button to essentially minimise) halfway through the final download, and when I re-opened the app only 4 of the 5 files downloaded, opened Emby download manager and the folder was stuck on "Transferring 80.0%", but not actually doing anything, despite "Automatically download new content" set. I deleted the entire folder, changed back to internal storage, closed and re-opened, then tried to test this same thing again (downloading whole folder but interrupting halfway through), however this time the videos started to download as they should, but after the first was done the download status changed to "queued" and, confusingly, the download for the external storage appeared again. I now have two of the same folder in the download manager, both marked "queued", one has 3 items, one has 2 items (which also doesn't make sense). I presume one is internal and one is external. So, for internal storage it seems almost bulletproof so far, but for external things seem to start getting a bit screwy still. To be honest, and comparing it to other apps that also struggle with this, it seems that Android is a complete pain in the arse when trying to deal with external storage. I don't know why it has to be so difficult, in earlier versions of Android it was almost completely flawless. I'm at work so don't have time to do any more testing at the moment, anyone else? Link to comment Share on other sites More sharing options...
Solution sze 3 Posted September 2, 2019 Solution Share Posted September 2, 2019 Hi, with your new version for Anfroid, the download function on my Android to an SD Card works fine. If you now fix https://emby.media/community/index.php?/topic/76374-question-about-audio-books/ this, I will buy a lifetime license. You work much quicker than p..x on bugs and your solution is really great. No performance problems and quick action. Thats the way I like. 1 Link to comment Share on other sites More sharing options...
Luke 37060 Posted September 2, 2019 Share Posted September 2, 2019 Thanks for the feedback ! We will continue to work on improving audio books in future updates. Link to comment Share on other sites More sharing options...
revengineer 125 Posted September 2, 2019 Share Posted September 2, 2019 Hi, with your new version for Anfroid, the download function on my Android to an SD Card works fine. If you now fix https://emby.media/community/index.php?/topic/76374-question-about-audio-books/ this, I will buy a lifetime license. You work much quicker than p..x on bugs and your solution is really great. No performance problems and quick action. Thats the way I like. I am happy that you find this fix useful as we have been waiting for this for a long time. Beyond that, I am disgusted by by ex-plexers showing up here with demands and withholding needed support until their favorite bug is fixed or feature is implemented. I suggest that you pony up some support and get in line with your requests. If you were here for a while, you would know that there are bigger fish to fry than this issue. Sorry couldn't help it.... 1 Link to comment Share on other sites More sharing options...
sze 3 Posted September 2, 2019 Share Posted September 2, 2019 Hi, I have no problem if someone expresses his opinion in a respectful tone. I also support emby as I have bought it at least for a month. I also think I will purchase the Lifetime license. With my post I just wanted to praise the good and fast support and express my wishes. Link to comment Share on other sites More sharing options...
daedalus 430 Posted September 2, 2019 Share Posted September 2, 2019 (edited) you only think its fast cause you jumped in just the moment it was adressed/finished this problem existed at least for half a year with no visable progress Edited September 2, 2019 by daedalus Link to comment Share on other sites More sharing options...
daedalus 430 Posted September 2, 2019 Share Posted September 2, 2019 I am happy that you find this fix useful as we have been waiting for this for a long time. Beyond that, I am disgusted by by ex-plexers showing up here with demands and withholding needed support until their favorite bug is fixed or feature is implemented. I suggest that you pony up some support and get in line with your requests. If you were here for a while, you would know that there are bigger fish to fry than this issue. Sorry couldn't help it.... it's not his fault that there is any need to get in line, he has the same problem, he's just "a bit late" and seems also pissed of the seemingly even worser situation on the other side of the bench you also can't blame him that the habbit of kissing the feet of the new loud screamers while slapping the faces of the old longtime supporters found its way in Link to comment Share on other sites More sharing options...
sze 3 Posted September 2, 2019 Share Posted September 2, 2019 Understand and good to know Link to comment Share on other sites More sharing options...
sze 3 Posted September 15, 2019 Share Posted September 15, 2019 Emby is good enough for me so I bought a Lifetime license with it now. Link to comment Share on other sites More sharing options...
Luke 37060 Posted September 15, 2019 Share Posted September 15, 2019 Thanks for the support and feedback ! Link to comment Share on other sites More sharing options...
jonboyuk 12 Posted November 8, 2019 Share Posted November 8, 2019 Hi Guys, I'm having trouble downloading to my Note 9 (on Pie) using the latest Beta of Emby. It becomes queued on the server and doesn't go any further. I've tried the suggestions above (ie removing the device and anything queued in the server side) but nothing works. I've also tried downloading to internal storage and external. Really annoying as I've just paid for premium for this reason (thought it might be resolved by now) Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 8, 2019 Share Posted November 8, 2019 It is resolved. Please attach the emby server log. Thanks. Link to comment Share on other sites More sharing options...
jonboyuk 12 Posted November 11, 2019 Share Posted November 11, 2019 Right you are. It was my Emby Licence not working, which is now resolved and subsequently fixed the downloading. Thanks Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 26, 2019 Share Posted December 26, 2019 Hey mate, if you are still having issues when trying the beta Luke linked above, I recently had a similar problem with my android devices. Only way I could sort this was the remove the affected devices from the download and sync dashboard:- 2.png and from the devices dashboard:- 1.png All seemed to work ok then. Cheers, jonny Latest version of Emby, I was unable to download anything to my android device. The items would get converted properly but would ot transfer. Strangely enough there were no errors in the log. Removing the device from the device list cleared everything up. Link to comment Share on other sites More sharing options...
HansWurst 15 Posted June 27, 2021 Share Posted June 27, 2021 Hi there! Same here. Device: Galaxy Tab S5e (Android 11), external SD-Card, latest version of the app from Android-Play-Store. Download doesn't start. Is there a workaround, what am I doing wrong? Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 27, 2021 Share Posted June 27, 2021 24 minutes ago, HansWurst said: Hi there! Same here. Device: Galaxy Tab S5e (Android 11), external SD-Card, latest version of the app from Android-Play-Store. Download doesn't start. Is there a workaround, what am I doing wrong? Thanks. Hi, Instead of continuing a year old thread could you start a new thread? Link to comment Share on other sites More sharing options...
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