baron_roquefort 0 Posted May 23, 2019 Share Posted May 23, 2019 Hello everyone, Since the last update, audio is kind of borked on my Fire TV stick when using Emby. I will hear the background audio, but the voice channel is missing. If I use the "fix audio or playback issue" fix, it will start working after the second time, but the video will start stuttering like crazy so it's not an option.... I am using the "downmix to stereo" option. It will work fine on my PC and on my smartphone. I tried changing audio settings on my TV (Samsung UE48J5150ASXZG), but there really isn't anything to change. Any help would be appreciated. Thanks Link to comment Share on other sites More sharing options...
Luke 36887 Posted May 24, 2019 Share Posted May 24, 2019 Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
ebr 14862 Posted May 24, 2019 Share Posted May 24, 2019 Hi. Have you tried setting the app audio to "Auto"? Link to comment Share on other sites More sharing options...
baron_roquefort 0 Posted May 24, 2019 Author Share Posted May 24, 2019 Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! I will do that as soon as I get home, thank you Hi. Have you tried setting the app audio to "Auto"? Yes, I did that but changed nothing unfortunately. Link to comment Share on other sites More sharing options...
ebr 14862 Posted May 24, 2019 Share Posted May 24, 2019 Okay, if you can follow the instructions to send a log from the app as well (same document) that may help. Thanks. Link to comment Share on other sites More sharing options...
mstubbs 0 Posted May 30, 2019 Share Posted May 30, 2019 Hi all, Having this exact problem on both my old firesticks, 4k one is fine tho. Workaround at the mo is to set external player and let it play through VLC Marc Link to comment Share on other sites More sharing options...
Luke 36887 Posted May 30, 2019 Share Posted May 30, 2019 Hi all, Having this exact problem on both my old firesticks, 4k one is fine tho. Workaround at the mo is to set external player and let it play through VLC Marc Hi there @@mstubbs can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
mstubbs 0 Posted May 30, 2019 Share Posted May 30, 2019 All attached Log.txt trans log 1.txt trans log 2.txt Link to comment Share on other sites More sharing options...
Luke 36887 Posted May 31, 2019 Share Posted May 31, 2019 Thanks. We'll see what @@ebr thinks. Also, do you need the downmix option to be enabled? Link to comment Share on other sites More sharing options...
mstubbs 0 Posted May 31, 2019 Share Posted May 31, 2019 I've tried it with Downmix and Auto - both same result. Also only started happening after last update Cheers Link to comment Share on other sites More sharing options...
davidtjudd 37 Posted May 31, 2019 Share Posted May 31, 2019 I can confirm something is wrong. Same issue as the rest. Link to comment Share on other sites More sharing options...
Luke 36887 Posted May 31, 2019 Share Posted May 31, 2019 Please follow the instructions to send a log from the app so @@ebr can review. Thanks ! Link to comment Share on other sites More sharing options...
Gilgamesh_48 931 Posted May 31, 2019 Share Posted May 31, 2019 I "think" this might be related to what I reported during the beta; https://emby.media/community/index.php?/topic/72875-no-dialog-audio-on-some-files/ it was under 1.7.16a when I first reported it and it continues through 1.7.21a (which is as I understand the current release) There is a new beta that may fix it. I have not, yet, received the new beta on my Fire 4K Stick but I think it will come soon and I will let those here know if it fixes the problem so they know if they have something good to look forward to. Link to comment Share on other sites More sharing options...
Gilgamesh_48 931 Posted May 31, 2019 Share Posted May 31, 2019 Good news for some, maybe. The beta 1.7.23a fixes the issue for me. Yippee ki-ay. My Fire is trustworthy again. I do not know how long it will take for the beta to peculate to the general release but I guess it could be some time since the earlier beta just became the release. Link to comment Share on other sites More sharing options...
mstubbs 0 Posted May 31, 2019 Share Posted May 31, 2019 Good news for some, maybe. The beta 1.7.23a fixes the issue for me. Yippee ki-ay. My Fire is trustworthy again. I do not know how long it will take for the beta to peculate to the general release but I guess it could be some time since the earlier beta just became the release. Link to comment Share on other sites More sharing options...
mstubbs 0 Posted May 31, 2019 Share Posted May 31, 2019 That's great to hear, I'm currently 1.7.22a so fingers crossed Link to comment Share on other sites More sharing options...
mstubbs 0 Posted June 2, 2019 Share Posted June 2, 2019 I can confirm the new beta works a charm, thank you Link to comment Share on other sites More sharing options...
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