KarlDag 25 Posted May 19, 2019 Share Posted May 19, 2019 (edited) Tried transcoding Hotel Transylvania 3 HEVC to a lower bitrate h264 file. The encode was done with hardware acceleration, but decoding the hevc is done in software, although HW is requested in the setttings. @@softworkz @@Luke hardware detection.txt ffmpeg log.txt embyserver.txt Edited May 19, 2019 by KarlDag Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 19, 2019 Author Share Posted May 19, 2019 Should be at around 16:08 in the logs. Link to comment Share on other sites More sharing options...
Luke 37009 Posted May 19, 2019 Share Posted May 19, 2019 Hi there, have you followed our hardware acceleration setup guide? https://github.com/MediaBrowser/Wiki/wiki/Hardware-Acceleration-Overview And then have you checked that your graphics hardware supports decoding the video format? Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 21, 2019 Author Share Posted May 21, 2019 Hi there, have you followed our hardware acceleration setup guide? https://github.com/MediaBrowser/Wiki/wiki/Hardware-Acceleration-Overview And then have you checked that your graphics hardware supports decoding the video format? I have. I was working weeks ago when I was using quicksync on my i5-7500. The encoding part is also working. I've tried both "yes" and "advanced" with all options checked. When selecting advancedm I have HEVC decoding in the options checked, so the GPU supports it. Link to comment Share on other sites More sharing options...
Luke 37009 Posted May 21, 2019 Share Posted May 21, 2019 Have you installed the latest graphics drivers? Link to comment Share on other sites More sharing options...
Q-Droid 634 Posted May 21, 2019 Share Posted May 21, 2019 I have. I was working weeks ago when I was using quicksync on my i5-7500. The encoding part is also working. I've tried both "yes" and "advanced" with all options checked. When selecting advancedm I have HEVC decoding in the options checked, so the GPU supports it. Your CPU is better than your GPU and you should use the i5 instead. Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 21, 2019 Author Share Posted May 21, 2019 Have you installed the latest graphics drivers? Yes. See anything in the logs? Your CPU is better than your GPU and you should use the i5 instead. Probably but emby doesn't give me the option. Probably I need to adjust the bios but I don't know what to look for. Link to comment Share on other sites More sharing options...
Q-Droid 634 Posted May 21, 2019 Share Posted May 21, 2019 (edited) Yes. See anything in the logs? Probably but emby doesn't give me the option. Probably I need to adjust the bios but I don't know what to look for. When using secondary graphics you can usually force enable the integrated graphics in the bios. The options should be in the same section but each is different. Sometimes you might also need a dummy load depending on OS. Edited May 21, 2019 by Q-Droid Link to comment Share on other sites More sharing options...
Luke 37009 Posted May 21, 2019 Share Posted May 21, 2019 Have you checked that it supports decoding 10-bit hevc with hdr? Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 22, 2019 Author Share Posted May 22, 2019 (edited) Now I've activated the iGPU in my BIOS, and it appeared in Emby. But wether I select "Yes" or "Advanced" and put the HD630 option at the top of the lists, both the decoding and encoding happen in software... Drivers are fully up-to-date. As for the RX 570, I can't find as reliable answer for the 10bit HDR so let's assume it doesn't... but I know the HD630 is supposed to. EDIT Just re-read the hardware transocoding guide you posted abpve @@Luke, AMD doesn't support decoding apparently, but using DX11VA it should be able to decode the file, should it not? EDIT2: Am I considered in a headless setup, thus making quicksync not work, even if I'm locally connected to the server using the Rx570? Edited May 22, 2019 by KarlDag Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 22, 2019 Author Share Posted May 22, 2019 So now the HD630 is my primary GPU in the BIOS. I've plugged my TV in it, instead of the AMD GPU, to see if Quicksync would work. Rebooted the machine. Then reinstalled Emby Server and cleared cache. Everything still transcodes in software according to the dashboard... I'm confused. Link to comment Share on other sites More sharing options...
Luke 37009 Posted May 22, 2019 Share Posted May 22, 2019 Can you provide a new hardware detect log after doing that? thanks. Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 22, 2019 Author Share Posted May 22, 2019 (edited) I just read this. I think it might be the root of the (decoding) problem. https://emby.media/community/index.php?/topic/67753-buffer-on-hw-transcoding-hevc/page-2 I'll post the new logs for the new encoding issue. Log.txt Edited May 22, 2019 by KarlDag Link to comment Share on other sites More sharing options...
Luke 37009 Posted May 22, 2019 Share Posted May 22, 2019 @@softworkz Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 23, 2019 Author Share Posted May 23, 2019 Tried a 1080p HEVC file, same result, completely software transcoded despite 2 capable GPUs. ffmpeg-transcode-d1f49aa2-1ce5-4ca2-976d-da2d9e027a7b_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 26, 2019 Author Share Posted May 26, 2019 Do you guys need other logs? Do you see anything in those? Is @@softworkz on vacations? Don't want to become the annoying guy, but that's a problem for me right now and I have no idea what else to try. Thanks Link to comment Share on other sites More sharing options...
softworkz 3326 Posted May 29, 2019 Share Posted May 29, 2019 Do you guys need other logs? Do you see anything in those? Is @@softworkz on vacations? Don't want to become the annoying guy, but that's a problem for me right now and I have no idea what else to try. Thanks It's my fault, I somehow missed this thread, please take my apologies an thanks for quoting my name. What happens in the latest log that you provided is that we try to keep the data in the GPU an even scale it there. But the data is 10bit and 10bit cannot be encoded for H.264. This is a known bug. It should be fixed in recent beta versions. As a temporary workaround, you could use the D3D11VA HEVC decoder instead of the QuickSync decoder. (keeping QuickSync as the encoder). PS: Even without a monitor connected to the onboard graphics, you should be able to use QuickSync (via DX11). You just need to make sure that the BIOS does not totally disable the onboard graphics. Usually there are BIOS settings for this. Also change any "Graphic Memory" setting from "Auto" to a custom (high) value. Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 29, 2019 Author Share Posted May 29, 2019 It's my fault, I somehow missed this thread, please take my apologies an thanks for quoting my name. What happens in the latest log that you provided is that we try to keep the data in the GPU an even scale it there. But the data is 10bit and 10bit cannot be encoded for H.264. This is a known bug. It should be fixed in recent beta versions. As a temporary workaround, you could use the D3D11VA HEVC decoder instead of the QuickSync decoder. (keeping QuickSync as the encoder). PS: Even without a monitor connected to the onboard graphics, you should be able to use QuickSync (via DX11). You just need to make sure that the BIOS does not totally disable the onboard graphics. Usually there are BIOS settings for this. Also change any "Graphic Memory" setting from "Auto" to a custom (high) value. @@softworkz No problem, thanks for answering. I just wish we can get this fixed! So my iGPU is activated as primary GPU in my BIOS. I set the video RAM to the max in the BIOS like you recommended instead of auto (1024Mb now, I believe, instead of 64). My HG630 integrated GPU isn't used. My HDMI cable is in my RX 570. I installed the latest beta to see if I could at least get hardware encoding to h264 to work, since you thought it was fixed. Nothing worked - no HEVC decoding. No H264 encoding. Everything happened in software. Here are the logs, and screenshots of my settings. Thanks a lot for your time! hardware detection.txt ffmpeg transcode.txt embyserver.txt Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 29, 2019 Author Share Posted May 29, 2019 And everything is up-to-date, as far as I could tell. Intel drivers, AMD drivers, Win 10 updated, emby latest beta. Link to comment Share on other sites More sharing options...
softworkz 3326 Posted May 29, 2019 Share Posted May 29, 2019 PS: Even without a monitor connected to the onboard graphics, you should be able to use QuickSync (via DX11). You just need to make sure that the BIOS does not totally disable the onboard graphics. Usually there are BIOS settings for this. Also change any "Graphic Memory" setting from "Auto" to a custom (high) value. You detection log and your screenshots are showing that my suggestion was successful and you're now able to use QuickSync without having a monitor connected. What doesn't seem to be fixed in the latest beta is the problem you're seeing. I apologize for that. But the workaround should do it for you: As a temporary workaround, you could use the D3D11VA HEVC decoder instead of the QuickSync decoder. (keeping QuickSync as the encoder). You only need to do this for HEVC. If D3D11VA HEVC wouldn't work either, you can disable all HEVC decoders, so you'll have sw decoding but you can still have hardware encoding. Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 30, 2019 Author Share Posted May 30, 2019 You only need to do this for HEVC. If D3D11VA HEVC wouldn't work either, you can disable all HEVC decoders, so you'll have sw decoding but you can still have hardware encoding. As you can see in my screenshot, I already placed D3D11VA above quicksync, without success. The whole thing did fall back to software, but with the expected loss of performance... Guess I'll keep trying with new betas, since you're trying to fix this, right? Thanks again Link to comment Share on other sites More sharing options...
softworkz 3326 Posted May 30, 2019 Share Posted May 30, 2019 It was still trying to use the QuickSync decoder. I've rechecked your log and the D3D11 HEVC decoder doesn't support 10 bit. Please disable all HEVC deccoders, then you should hw encoding (which is the most important part). Link to comment Share on other sites More sharing options...
KarlDag 25 Posted May 30, 2019 Author Share Posted May 30, 2019 It was still trying to use the QuickSync decoder. I've rechecked your log and the D3D11 HEVC decoder doesn't support 10 bit. Please disable all HEVC deccoders, then you should hw encoding (which is the most important part). @@softworkz Ok I'll try that for now. So, to summarize, once the non-10 bit h264 problem is fixed I should be able to reactivate the decoder? Link to comment Share on other sites More sharing options...
softworkz 3326 Posted May 31, 2019 Share Posted May 31, 2019 @@softworkz Ok I'll try that for now. So, to summarize, once the non-10 bit h264 problem is fixed I should be able to reactivate the decoder? Correct! This is part of a major task comprising all kinds of color conversion issues. Link to comment Share on other sites More sharing options...
Luke 37009 Posted February 11, 2020 Share Posted February 11, 2020 This will be resolved in the upcoming Emby Server 4.4 release. Thanks. Link to comment Share on other sites More sharing options...
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