I have my Emby Server running on my Synology DS918+ NAS, but I'm having trouble with remote connection with our internet to our modem.
When I try to connect to my Emby Server remotely, it crashes my internet on my modem. This does not always happen, since I connected to it yesterday and played music all day out of the house, but it does 99.9% of the time. Sometimes I can't even connect to our Emby Server because it says it can't find it or for some other reason. I have Emby Connect for all users enabled as well as port forwarding on my router and I also have purchased Emby Premiere. Once it crashes, they only way to fix my internet to the modem and then of course to the router, is to have two separate phone cables running to my Phone Jack (because it's coming in via DSL) and to the modem, and keep swapping them out to get back online, and vice versa. One will be plugged in, while the other won't until it happens again. Without doing that, the DSL light on my modem will keep blinking while the internet light is off because it is trying to establish a connection, but it can't until I swap it out with the other phone cable in which then both the DSL light goes on as well as the internet light in which we are back online.
I've contacted my ISP, in which they then set out a Bell Technician to see what was the issue, the Bell Technician said the line outside is good, in which we figured out that the inside Phone Jack has a little static, but doesn't effect overall internet since we're online. But, once the internet is down, while I try to connect remotely to our Emby Server, which made the internet crash, I have to keep swapping out the old phone cable to the modem with the new phone cable which the Bell Technician gave us, and if it happens again, vice versa.
Our internet speed is ~ 20MBPS Down, and ~ 3.5MBPS Up.
I've narrowed it down to it being either the Emby Server making our internet crash on our modem while trying to connect to it remotely or our modem crashing the internet while trying to connect the Emby Server remotely.
My setup goes as follows: Phone jack, phone cable lines with extenders to make it longer x 2 (once set new, one set old), modem (which is in Bridge Mode) going to router, devices connected to router with ethernet devices connected to it with a Ethernet Switch + WiFi enabled.
Can anyone help me fix this issue? I would love to just connect to my Emby Server remotely without any issues at home and from abroad. Could it be my modem not being "powerful enough" to handle the connection? Could it be something to do with the settings in my modem, router, or in the Emby Server? I would be willing to purchase a better "more powerful modem" if this is the case.
Any help would be much appreciated as soon as possible.
Edited by Vinnie Sims, 18 May 2019 - 01:13 PM.