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Roku Express Not Connecting to Emby


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#1 Ravenshield OFFLINE  

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Posted 24 April 2019 - 03:04 PM

First and foremost, this setup was working fine until the other day

I also have a Roku TV upstairs that works fine, and several other Emby Windows devices that work fine.

 

When you sign into the Emby app, you choose the username ( i have two) and it has the spinning circle for a second and then the app exits.

I have removed the app from the Roku device, rebooted and re-added and it didn't have any effect (this was suggested on an older post)

Rebooting my wifi router didnt help - and other devices work fine.

Manually entering the server didn't help

 

I am unsure where to get the logs from the server that might indicate a connection failure.

There does not appear to be any upgrades for the Roku software.

 

 

Emby Server

Version 3.4.1.5 beta


Edited by Ravenshield, 24 April 2019 - 03:14 PM.


#2 syralk OFFLINE  

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Posted 24 April 2019 - 03:15 PM

First and foremost, this setup was working fine until the other day

I also have a Roku TV upstairs that works fine, and several other Emby Windows devices that work fine.

 

When you sign into the Emby app, you choose the username ( i have two) and it has the spinning circle for a second and then the app exits.

I have removed the app from the Roku device, rebooted and re-added and it didn't have any effect (this was suggested on an older post)

Rebooting my wifi router didnt help - and other devices work fine.

Manually entering the server didn't help

 

I am unsure where to get the logs from the server that might indicate a connection failure.

There does not appear to be any upgrades for the Roku software.

HI  @Ravenshield 

I have a similar issue with the Roku express 3700CA and 3710CA as they are older and slower device

I was able to make them work by login in the server alot of time

when it freeze wait 2 minutes then press home and try again

last time it took me 10-20 time to be able to make it work

and i was using manual connection

it seem to be a timeout issue because of the device be slower, I did not have this issue with the Roku Fire stick+, Roku Premium and Roku 3 only with the Roku express 3700CA and 3710CA 



#3 speechles OFFLINE  

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Posted 24 April 2019 - 03:38 PM

Please use the Emby Beta of the Roku app and let us know if this is still a problem. This should not be happening it might be indicative that the registry on that Roku has become full. This can happen on that model since it has the lowest amount of storage/ram available.

 

If the Emby Beta does not fix this you might need to reset that Roku:

1) Uninstall all Emby apps from your Roku. It is okay to leave Blue Neon Night if you use that app it has a different developer ID.

2) Reboot the Roku. Do not skip this step. Do not forget to complete step 1 first.

3) Reinstall all your Emby apps on your Roku.

 

If this doesn't help either please let us know. Thanks. :)



#4 Ravenshield OFFLINE  

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Posted 24 April 2019 - 03:43 PM

I just bought this device in the last couple of months and it was working fine. The emby server wasn't updated

 

 

I found the log section. I'll see if I can add it to the case

Attached Files


Edited by Ravenshield, 24 April 2019 - 03:45 PM.


#5 Ravenshield OFFLINE  

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Posted 24 April 2019 - 03:46 PM

Please use the Emby Beta of the Roku app and let us know if this is still a problem. This should not be happening it might be indicative that the registry on that Roku has become full. This can happen on that model since it has the lowest amount of storage/ram available.

 

If the Emby Beta does not fix this you might need to reset that Roku:

1) Uninstall all Emby apps from your Roku. It is okay to leave Blue Neon Night if you use that app it has a different developer ID.

2) Reboot the Roku. Do not skip this step. Do not forget to complete step 1 first.

3) Reinstall all your Emby apps on your Roku.

 

If this doesn't help either please let us know. Thanks. :)

I am running a beta version

 

And those instructions were already tried. It didn't work



#6 Luke OFFLINE  

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Posted 24 April 2019 - 03:47 PM

Are you able to update to the latest version of Emby Server?



#7 speechles OFFLINE  

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Posted 24 April 2019 - 03:51 PM

Emby Server

Version 3.4.1.5 beta

 

https://github.com/M...leases/releases

 

I got beat to it.. lol.. yeah what @Luke said.



#8 Ravenshield OFFLINE  

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Posted 24 April 2019 - 04:02 PM

Is there a procedure for this via Linux command line?

I had a hard enough time getting this to install properly in a jail under FreeNAS v11.1

My hardware setup has issues running 11.2 so I am stuck with v11.1.

 

Notifications are just coming up with this when it checks for updates

 

Check for application updates failed.
20 hours ago
Error: SecureChannelFailure (The authentication or decryption has failed.)
 
 


#9 Luke OFFLINE  

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Posted 24 April 2019 - 04:14 PM

So this is freenas or Linux?

The failed notifications are due to it being so out of date.

#10 Ravenshield OFFLINE  

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Posted 24 April 2019 - 04:22 PM

So this is freenas or Linux?

The failed notifications are due to it being so out of date.

Sorry FreeBSD not Linux

 

FreeBSD emby_1 11.1-STABLE FreeBSD 11.1-STABLE #0 r321665+79f05c3dd3d(HEAD): Wed
Jan 23 12:02:34 EST 2019 root@nemesis.tn.ixsystems.com:/freenas-releng/free
nas/_BE/objs/freenas-releng/freenas/_BE/os/sys/FreeNAS.amd64 amd64

 

 

I cannot use the FreeNAS web interface to update this.



#11 Ravenshield OFFLINE  

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Posted 24 April 2019 - 04:38 PM

Saw this but I am not sure if it would work on the version I am on

 

https://emby.media/c...002-on-freenas/



#12 Ravenshield OFFLINE  

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Posted 24 April 2019 - 06:44 PM

Ok there are way too many dependencies for this upgrade to work.

I could build a new jail

 

Do you know where the config files are stored? I really don't want to set this up again

 

Backup plugin doesn't appear to install properly


Edited by Ravenshield, 24 April 2019 - 07:25 PM.


#13 Ravenshield OFFLINE  

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Posted 24 April 2019 - 07:48 PM

k so updating the jail seemed to have killed Emby.   Nevermind - seems to have recovered but not upgraded

I am trying to build a new jail now with the latest install but any help with getting my config would be helpful


Edited by Ravenshield, 24 April 2019 - 08:16 PM.


#14 Luke OFFLINE  

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Posted 25 April 2019 - 12:00 AM

If this is FreeBSD then you can install from FreeBSD ports, but you'll need to upgrade to 11.2+.



#15 Ravenshield OFFLINE  

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Posted 25 April 2019 - 08:33 AM

If this is FreeBSD then you can install from FreeBSD ports, but you'll need to upgrade to 11.2+.

I can't run FreeNas 11.2. The OS won't work with the hardware setup. I tried last year and it kept having issues.

I had to downgrade back to 11.1

 

Why can't I use 11.1 if you have emby-server-freebsd11_4.2.0.1_amd64.txz ?



#16 Ravenshield OFFLINE  

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Posted 25 April 2019 - 06:56 PM

Ok so this issue has to be with the app on the Roku's in some way.

Now our TV is doing the same thing.

I can use the built in Roku streaming app to play from Emby but not the actual Emby player



#17 speechles OFFLINE  

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Posted 25 April 2019 - 09:06 PM

Ok so this issue has to be with the app on the Roku's in some way.

Now our TV is doing the same thing.

I can use the built in Roku streaming app to play from Emby but not the actual Emby player

 

I am going to spend time on the app in this area tonight. Same with Emby Connect issues. These must be related. I am going to find the root cause and fix this because quite frankly...this sort of pisses me off when I go to join others servers to help them using Emby Connect and with multiple users doing this I myself have experienced this BS. We cannot have this BS exist any longer. I will look into why/where/how and fix this issue tonight. This will be the priority.



#18 Ravenshield OFFLINE  

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Posted 26 April 2019 - 08:58 AM

I don't know if this helps.

But you might be able to replicate by streaming a movie or tv show, then shutdown the Emby server

I believe my kids might have left the Roku Express running and the tv was off, while I shutdown the server for maintenance

The Roku smart tv was streaming a show while I was troubleshooting the express down stairs and removed the app - I didn't realize this removed it from both devices.



#19 Ravenshield OFFLINE  

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Posted 26 April 2019 - 09:12 AM

New server built on a different IP and OS (Windows in this case), works just fine.

I'll test to see if switching the IP on the old Emby server has an effect



#20 Ravenshield OFFLINE  

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Posted 26 April 2019 - 09:40 AM

Well that appears to have killed this old Emby Server....

It won't start the emby-server on the new ip or old ip.






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