deallier 8 Posted April 16, 2019 Share Posted April 16, 2019 Hi having a bit of a problem for no reason at all today the Emby server just stops responding from all devices i have no idea why as nothing has changed i am running V 4.0.3.0. i only access it sever remotely, i have inc a log file the problem happened around 17:45 in the log thanks Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 16, 2019 Share Posted April 16, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
deallier 8 Posted April 16, 2019 Author Share Posted April 16, 2019 Sorry i thought that i had sent the log file up to you here it is thank you embyserver-63691034102.txt Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 17, 2019 Share Posted April 17, 2019 Ok, I don't see anything obvious here. Can you try removing the Statistics plugin, and then restarting the server? Please see if that helps. Thanks. Link to comment Share on other sites More sharing options...
happpyg 19 Posted April 26, 2019 Share Posted April 26, 2019 Hi Luke, I have been having the same issue since I upgraded to 4.1.0.26. About 4 times now since I upgraded at random emby has stopped responding to all clients, once I was in the middle of watching a movie and it just bombed out. It is still running in the system tray but doesn't respond even on the server itself. The log file has just stopped recording events at the time emby stopped responding, restarting brings it back straight away. 2 logs attached if that helps? Thanks embyserver.1.txt embyserver.2.txt Link to comment Share on other sites More sharing options...
deallier 8 Posted April 26, 2019 Author Share Posted April 26, 2019 Hi just an update the day after i posted this i found that the Hardware trans coding was enabled that was not done by me so i disabled it and now it work fine and has not happened since hope this helps you Link to comment Share on other sites More sharing options...
pinkfamily7 2 Posted April 26, 2019 Share Posted April 26, 2019 This may be related to my issue https://emby.media/community/index.php?/topic/72916-have-to-restart-daily/ Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 6, 2019 Share Posted May 6, 2019 Hi Luke, I have been having the same issue since I upgraded to 4.1.0.26. About 4 times now since I upgraded at random emby has stopped responding to all clients, once I was in the middle of watching a movie and it just bombed out. It is still running in the system tray but doesn't respond even on the server itself. The log file has just stopped recording events at the time emby stopped responding, restarting brings it back straight away. 2 logs attached if that helps? Thanks @@happpyg I don't see anything obvious here, but a couple things you can try: Uninstall the CoverArt plugin and then restart the server If that doesn't help, try doing the same for the Kodi companion and ServerWMC plugins The beta server has some image processing fixes that may also have an impact, in case you'd like to try that. Please let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
happpyg 19 Posted May 7, 2019 Share Posted May 7, 2019 @@happpyg I don't see anything obvious here, but a couple things you can try: Uninstall the CoverArt plugin and then restart the server If that doesn't help, try doing the same for the Kodi companion and ServerWMC plugins The beta server has some image processing fixes that may also have an impact, in case you'd like to try that. Please let us know if this helps. Thanks ! Thanks Luke, I see a new version of CoverArt has just dropped. I'll leave things just for now to see if that fixes it and do as you suggest if I experience this again. Cheers! Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 7, 2019 Share Posted May 7, 2019 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
deallier 8 Posted May 18, 2019 Author Share Posted May 18, 2019 Hi Luke i am still having problems with the server being unresponsive i was running V 4.1.0.26 and it would happen once every day or two so today i updated to Version 4.1.1.0 and it has become unresponsive 4 times in a space of an hour this is not good especially as i have a lot of people that use this server so having to restart it ten times a day would be unacceptable so what do you think would cause this and what can i do to help stop this from happening help gratefully accepted thanks embyserver-63693771632.txt Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 18, 2019 Share Posted May 18, 2019 Please try removing the dlna and statistics plugins and see if that helps. Thanks. Link to comment Share on other sites More sharing options...
deallier 8 Posted May 18, 2019 Author Share Posted May 18, 2019 Hi i uninstalled the statistics plugin i also turned off the automatic port mapping as i do that manually anyhow and so far ok i will keep you posted thanks Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 18, 2019 Share Posted May 18, 2019 Even better then turning off, if you don't need those features you can uninstall the plugins for them entirely. Link to comment Share on other sites More sharing options...
deallier 8 Posted May 18, 2019 Author Share Posted May 18, 2019 Hi Luke i think i have found a problem i have a second server that is setup exactly the same as the first now if i try to search using Mic as i am using Mi-box3 with Emby for android TV it will freeze the server and it will become unresponsive to all users, the only way then is to restart the server or leave it and it starts to respond again after about 5 mins the eror message on the Mi-box3 is volley error com.android.volley.timeouterror hope this helps Link to comment Share on other sites More sharing options...
mopa9700 0 Posted May 18, 2019 Share Posted May 18, 2019 (edited) Hi Luke i think i have found a problem i have a second server that is setup exactly the same as the first now if i try to search using Mic as i am using Mi-box3 with Emby for android TV it will freeze the server and it will become unresponsive to all users, the only way then is to restart the server or leave it and it starts to respond again after about 5 mins the eror message on the Mi-box3 is volley error com.android.volley.timeouterror hope this helps having a bit of a problem for no reason at all today the Emby server just stops responding from all devices i have no idea why as nothing has changed i am running V 4.0.3.0. Edited May 21, 2019 by CBers Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 18, 2019 Share Posted May 18, 2019 having a bit of a problem for no reason at all today the Emby server just stops responding from all devices i have no idea why as nothing has changed i am running V 4.0.3.0. Hi there @@mopa9700 let's look at an example. Please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
deallier 8 Posted May 18, 2019 Author Share Posted May 18, 2019 Hi again here is a Log file the only thing i did was a search and it became unresponsive for about 10 mins embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 19, 2019 Share Posted May 19, 2019 Hi again here is a Log file the only thing i did was a search and it became unresponsive for about 10 mins Hi there @@deallier, please try uninstalling the following plugins: 2019-05-18 21:26:26.246 Info App: Loading Emby.Dlna, Version=1.0.13.0, Culture=neutral, PublicKeyToken=null from C:\Users\dea-admin.MovieBoxTV\AppData\Roaming\Emby-Server\programdata\plugins\Emby.Dlna.dll 2019-05-18 21:26:26.246 Info App: Loading statistics, Version=2.0.9.1, Culture=neutral, PublicKeyToken=null from C:\Users\dea-admin.MovieBoxTV\AppData\Roaming\Emby-Server\programdata\plugins\Statistics.dll Then restart Emby Server and see if the issue remains after that. Thanks ! Link to comment Share on other sites More sharing options...
deallier 8 Posted May 19, 2019 Author Share Posted May 19, 2019 (edited) hi did that and it made no difference it seems that only Emby for android TV app will have this effect using web browser or Emby for android app works fine Edited May 19, 2019 by deallier Link to comment Share on other sites More sharing options...
deallier 8 Posted May 19, 2019 Author Share Posted May 19, 2019 (edited) Hi me again so i have done some testing and it would seem that the problem started from V 4 of emby server, upto Emby-Server3.2.70.1 the search on android TV app was working fine something to look into for you let me know what you find thanks Edited May 19, 2019 by deallier Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 20, 2019 Share Posted May 20, 2019 hi did that and it made no difference it seems that only Emby for android TV app will have this effect using web browser or Emby for android app works fine Please attach an emby server log after having done that. Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted May 21, 2019 Share Posted May 21, 2019 Remember guys, updating to the latest version is always better. LOL Luke, with the stats plugin uninstalled and NO counters anymore. How does a paying customer know how many TV shows or Movies they have ??? Since you took that from us for no apparent reason. OT: well as stated in dozens of other posts they will return. You have item counts in the Reports plugin also. Link to comment Share on other sites More sharing options...
x88dually 9 Posted May 22, 2019 Share Posted May 22, 2019 (edited) So lets see, is looking a few inches higher on screen at the top of your listings, easier or harder, then backing out of everything, goin to dashboard, scrolling to reports, wait for that to come up, JUST to see what your current listing count is . THEN clicking home button, watch spinning circle for who knows how long to get your my media section, then clicking tv movie or collection or however you set it up, watch a spinning circle for a few more minutes, then finally get to your listings. Happy2play, why did luke delete my post, of what you quoted and answered ? Edited May 22, 2019 by x88dually Link to comment Share on other sites More sharing options...
x88dually 9 Posted May 22, 2019 Share Posted May 22, 2019 Remember people, always update to the latest version, because it never breaks things.....LOL Link to comment Share on other sites More sharing options...
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