alex1510 0 Posted April 7, 2019 Share Posted April 7, 2019 (edited) hi, every film or tv show that i try to sync on windows app is stuck on ready to transfer while on the android app there aren't any problems. how can i solve? thanks Edited April 7, 2019 by alex1510 Link to comment Share on other sites More sharing options...
falihax 0 Posted April 9, 2019 Share Posted April 9, 2019 (edited) hi, every film or tv show that i try to sync on windows app is stuck on ready to transfer while on the android app there aren't any problems. how can i solve? thanks Mine is the same. Works fine on Android and iOS but not on Windows Store App. It was perfectly fine until a recent update a few days ago when it seems to have stopped working correctly. I have tried on both Windows and Linux servers and also on multiple Windows 10 client devices and all exhibit the same problem. I bought the Ember client from the Windows Store and that does sync, and so given it appears to be just the official Windows store app impacted it would appear to be a client problem. Reinstalled client and server (including trying beta), but no impact on the sync results. EDIT: Also, not sure if this is linked at all, but the items I already had synced previously do not show in the My Downloads section either any longer even though the folder is set to be the same as always and I can see them on the file system. Edited April 10, 2019 by falihax Link to comment Share on other sites More sharing options...
Luke 36991 Posted April 11, 2019 Share Posted April 11, 2019 Hi there, we're looking into this, thanks guys. Link to comment Share on other sites More sharing options...
Luke 36991 Posted April 11, 2019 Share Posted April 11, 2019 It appears to be related to the recent windows update. We're looking into it. Link to comment Share on other sites More sharing options...
d90 11 Posted April 15, 2019 Share Posted April 15, 2019 (edited) Same issue here. I specifically purchased premiere for my family trip to Disney tomorrow. I guess I'm stuck with handbrake ...again. I decided to try installing bluestacks and run emby sync in android. It works just fine. If anyone is in a pinch like I am, this will work. Edited April 15, 2019 by d90 Link to comment Share on other sites More sharing options...
alex1510 0 Posted April 15, 2019 Author Share Posted April 15, 2019 I had to purchase ember for emby app... Link to comment Share on other sites More sharing options...
Luke 36991 Posted April 16, 2019 Share Posted April 16, 2019 An update is rolling out to resolve this. Thanks guys. Link to comment Share on other sites More sharing options...
tehspede 1 Posted July 9, 2019 Share Posted July 9, 2019 (edited) Hi, I have this same problem occurring at the moment. If it matters, I am running the UWP app on Windows 10 Pro Insider Build 18932.rs_prerelease.190628-1650. My Emby server is on Version 4.1.1.0. Logs of the server are attached. Log.txt Edited July 9, 2019 by tehspede Link to comment Share on other sites More sharing options...
Luke 36991 Posted July 9, 2019 Share Posted July 9, 2019 Hi, I have this same problem occurring at the moment. If it matters, I am running the UWP app on Windows 10 Pro Insider Build 18932.rs_prerelease.190628-1650. My Emby server is on Version 4.1.1.0. Logs of the server are attached. Hi, I'm not seeing any problems downloading files, but we have a new release rolling out today so you could try that once available. I'm testing on windows 10 release builds, not insider in case that matters. Link to comment Share on other sites More sharing options...
tehspede 1 Posted July 9, 2019 Share Posted July 9, 2019 Hi, I'm not seeing any problems downloading files, but we have a new release rolling out today so you could try that once available. I'm testing on windows 10 release builds, not insider in case that matters. Hi, I would gladly go back to release builds if WSL2 was already available, but until then not much I can do (I only installed the UWP app yesterday so not sure if its a problem with this insiders build or not). I'll wait for your release and report back after that. Link to comment Share on other sites More sharing options...
Luke 36991 Posted July 9, 2019 Share Posted July 9, 2019 Great, thanks. Let us know how you get on. Link to comment Share on other sites More sharing options...
tehspede 1 Posted July 9, 2019 Share Posted July 9, 2019 Great, thanks. Let us know how you get on. Hi again! No change after the update (1.1.255.0). I tried removing the episodes to be synced and added a different episode and it is stuck at Ready to Transfer, while the Android version works fine. Are there any logs available for the application? Link to comment Share on other sites More sharing options...
Luke 36991 Posted July 9, 2019 Share Posted July 9, 2019 No there aren't. From your server log it looks like it never attempted to download the media. What insider level are you on? Link to comment Share on other sites More sharing options...
tehspede 1 Posted July 9, 2019 Share Posted July 9, 2019 No there aren't. From your server log it looks like it never attempted to download the media. What insider level are you on? Looks like I am on the "Fast" one. Link to comment Share on other sites More sharing options...
Luke 36991 Posted July 10, 2019 Share Posted July 10, 2019 Ok, i may want to wait this out a little longer and re-evaluate later. There have been insider updates before that have broken the download feature, and then it's been resolved in later updates without us having to do anything. Link to comment Share on other sites More sharing options...
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