benaus 4 Posted April 4, 2019 Share Posted April 4, 2019 Hi All I am working remotely at the moment so I setup remote access I have run into an interesting issue whereby when I transcode a particular video it seems to squeeze the aspect ratio If I change the settings to Auto - Direct it plays fine, but transcoding at 480p 1Mb and the videos squeezes I have attached logs and photos, the photos are of the same episode Thanks in advance Ben logs.zip Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 4, 2019 Share Posted April 4, 2019 Hi, this is a whole folder of log files. Which ffmpeg log is from the time of this playback? thanks. Link to comment Share on other sites More sharing options...
benaus 4 Posted April 5, 2019 Author Share Posted April 5, 2019 Hi, this is a whole folder of log files. Which ffmpeg log is from the time of this playback? thanks. I will get the time and log name for you shortly Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 5, 2019 Share Posted April 5, 2019 Thanks ! Link to comment Share on other sites More sharing options...
crusher11 851 Posted April 7, 2019 Share Posted April 7, 2019 I've had a similar issue. I was watching a DVD-sourced 16:9 movie, and it was working fine. Couldn't understand a line of dialogue, so I switched on the internal subtitles which required transcoding on my LG OLED. The video switched to approximately 4:3, although it could possibly have been 1:1. After the line of dialoge had passed, I turned subs back off and it resumed at the correct 16:9. Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 8, 2019 Share Posted April 8, 2019 I've had a similar issue. I was watching a DVD-sourced 16:9 movie, and it was working fine. Couldn't understand a line of dialogue, so I switched on the internal subtitles which required transcoding on my LG OLED. The video switched to approximately 4:3, although it could possibly have been 1:1. After the line of dialoge had passed, I turned subs back off and it resumed at the correct 16:9. Can we please look at an example? Thanks ! Link to comment Share on other sites More sharing options...
crusher11 851 Posted April 8, 2019 Share Posted April 8, 2019 What do you mean by an example? Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted April 8, 2019 Share Posted April 8, 2019 (edited) Specific video, specific TIME, WITH logs. Krs Mark Edited April 8, 2019 by maegibbons 1 Link to comment Share on other sites More sharing options...
benaus 4 Posted April 8, 2019 Author Share Posted April 8, 2019 (edited) Hi, this is a whole folder of log files. Which ffmpeg log is from the time of this playback? thanks. Hi @@Luke I have attached here the FFMPEG logs from the time the video was playing Please let me know if this is correct or if you need more info from the logs Ben Edit: Sorry for the time it has taken, just returned home from lots of rural site visits transcode_squeeze.zip Edited April 8, 2019 by benaus Link to comment Share on other sites More sharing options...
benaus 4 Posted April 13, 2019 Author Share Posted April 13, 2019 (edited) Hi @@Luke I just received a message from a friend who is trying to watch something using the Android Mobile app and the video is not displaying correctly It isn't the same squeezing issue but it is an issue with video. Audio works fine. Although the video isn't the same as in my original post it is from the same series and the video properties will be the same I have attached the transcoding logs from the time and also a video he took of the issue Would you prefer I also post this issue in the Android Mobile section too? Thanks for the help EDIT: I received a warning about uploading video files, I zipped the video sample. I hope that is OK ffmpeg-transcode-7ed04d32-4a56-4d77-97a2-2bc8144b80f4_1.txt Video Sample of Transcode Error - Android Mobile.zip Edited April 13, 2019 by benaus Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 14, 2019 Share Posted April 14, 2019 Did you verify that the problem occurs with the sample? Link to comment Share on other sites More sharing options...
benaus 4 Posted April 14, 2019 Author Share Posted April 14, 2019 Did you verify that the problem occurs with the sample? It doesn't seem to happen When I played it through the web player the video played fine Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 16, 2019 Share Posted April 16, 2019 Is this only happening with xvid avi's? Link to comment Share on other sites More sharing options...
benaus 4 Posted April 16, 2019 Author Share Posted April 16, 2019 Is this only happening with xvid avi's? From what I can see, yes. Although other videos, in the same series for instance, worked fine. I am unsure of the differences but I will attach codec info screenshots for a working file and one of the ones showing this issue. I don't know if this info will help at all but it doesn't hurt I guess Is there a way to export a CSV of the files codec data so that I can test other videos that have similar specs? Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 17, 2019 Share Posted April 17, 2019 Do you have any small size files you can provide a copy of for testing? Link to comment Share on other sites More sharing options...
benaus 4 Posted April 17, 2019 Author Share Posted April 17, 2019 Do you have any small size files you can provide a copy of for testing? Hi @@Luke What size would be small? I can upload to Google Drive or something and provide a link Link to comment Share on other sites More sharing options...
benaus 4 Posted April 20, 2019 Author Share Posted April 20, 2019 I recently updated to version 4.1.0.26 I will test the videos again under this new version As for the file request @@Luke, I can certainly send some files or upload them to Google Drive and provide a link Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 24, 2019 Share Posted April 24, 2019 I recently updated to version 4.1.0.26 I will test the videos again under this new version As for the file request @@Luke, I can certainly send some files or upload them to Google Drive and provide a link That would be great, thanks ! Link to comment Share on other sites More sharing options...
benaus 4 Posted April 25, 2019 Author Share Posted April 25, 2019 (edited) That would be great, thanks ! I will upload and send you a link via direct message Is it OK to send the link via direct message? I would rather not post publicly EDIT: Direct message sent to @@Luke with a link to a video file Edited April 25, 2019 by benaus Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 26, 2019 Share Posted April 26, 2019 If you disable hardware transcoding in server settings, does this still occur? Link to comment Share on other sites More sharing options...
benaus 4 Posted April 27, 2019 Author Share Posted April 27, 2019 If you disable hardware transcoding in server settings, does this still occur? It appears to be fine when I disable hardware transcoding Unfortunately I am unable to replicate the same computer that was running on but testing on my home computer through the web app at same quality settings and the video comes through fine Also, I have updated to the latest server version since posting this Any idea what the problem could've been? Could it have been a hardware transcoding error? Link to comment Share on other sites More sharing options...
Luke 37056 Posted April 27, 2019 Share Posted April 27, 2019 @@softworkz Link to comment Share on other sites More sharing options...
softworkz 3335 Posted April 27, 2019 Share Posted April 27, 2019 @@benaus - please excuse, I'm not sure if I have understood what this is about. The last topic was like that aspect ratio would be fine without hardware transcoding but squeezed when hw transcoding is active. Would you be able to create two ffmpeg logs - one for each case, using the same video, same client and same settings (except the disabled hw acceleration for the one side)? Thanks, softworkz Link to comment Share on other sites More sharing options...
Loki93 2 Posted July 18, 2019 Share Posted July 18, 2019 (edited) Have the same issue here with 4.2.0.31. It happens with hardware transcoding enabled. Tested with a HEVC coded movie with 16:9 aspect ratio. With hardware transcoding disabled the apsect ratio is just fine (16:9). Attached are some logs. I have a Microserver Gen10 with Ubuntu Server 18.04 LTS (with all the latest updates). Also vaapi drivers installed. Edit: Just found out that this occures with hardware ENCODING enabled. When using software encoding the aspect ratio is 16:9 as it should. ffmpeg-transcode-4d9334be-d950-409c-9656-c2190426360a_1.txt Edited July 18, 2019 by Loki93 Link to comment Share on other sites More sharing options...
Luke 37056 Posted July 18, 2019 Share Posted July 18, 2019 Thanks for reporting. We're looking into it. Link to comment Share on other sites More sharing options...
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