NEILBATCHELOR 0 Posted April 1, 2019 Share Posted April 1, 2019 I have an LG 55E8PLA - pretty new. I have a sinology 1817+ and a 1019+. Both synology's work fantastically well with the iPhone app with the web play direct to the server etc. All the media is added, all the images and thumbs etc populate really quickly. However the LG on the same network a) all the info and media and images are extremely slow to populated 2mins + sometimes and playback either 99% doesn't work or does work and again is near impractical for watching anything. If the web player and phone apps work why doesn't the LG even on direct play. I have the latest LG app and LG firmware etc. I cannot replace PLEX if I can't get all players working well. Thanks Plex works well on LG despite not having been updated since 2017 or something like that. Many thanks, Neil Link to comment Share on other sites More sharing options...
rbjtech 4223 Posted April 1, 2019 Share Posted April 1, 2019 55E8PLA is technical identical to my TV from a WebOS/Processor standpoint - and mine is very quick so I don't believe it is the App. If the images are slow to load, then I suspect the network - are you on wireless or wired (or both) ? Link to comment Share on other sites More sharing options...
NEILBATCHELOR 0 Posted April 1, 2019 Author Share Posted April 1, 2019 Wireless. It’s more that enough band width for what I am wanting to do. As before if Plex is ok on the same server and other tv apps are ok as well as other server side apps performing well in different circumstances then it’s not connection based, it’s not server based it’s the screen play app. Cheers. Solutions appreciated. Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 1, 2019 Share Posted April 1, 2019 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
NEILBATCHELOR 0 Posted April 1, 2019 Author Share Posted April 1, 2019 Hi Luke, Whilst I am appreciate diagnosis of the issue is difficult it’s also difficult to take shots or video of the screen and still make everything clear. Do you support the LG screenplay app? Or am I asking for something you don’t support? Is there a reason why the app won’t save the local IP I have to enter it every other time. Cheers, Link to comment Share on other sites More sharing options...
rbjtech 4223 Posted April 1, 2019 Share Posted April 1, 2019 Screenplay is not the official Emby LG App - may I suggest try using that first ... Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 2, 2019 Share Posted April 2, 2019 You can learn more about the official app here: https://emby.media/emby-for-lg-smart-tv.html Thanks. Link to comment Share on other sites More sharing options...
kwilcox 78 Posted April 2, 2019 Share Posted April 2, 2019 ...and you can learn more about the screenplay app here. This is also the support thread for screenplay. Link to comment Share on other sites More sharing options...
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