Can't get 2160p transcoding to work right on any of my apps

[ymyinfinity 1]

Hello, new user, purchased premier to stream while travelling, and I'm running into issues with how I've set up transcoding that I hope I could get more guidance on:

 

For 2160p videos, (either on home network or non local, via 15mbps upstream), it often direct plays on my ipad (1536p) and mobile device (1440p).  It is very, very choppy.

When watching via chrome browser, it transcodes, but is still choppy, and seems to be serving up a higher bitrate than my internet upstream can handle.  I have the player configs set to auto I believe, is there anything else I am missing?

 

thank you.

server log.txt

chrome log.txt

Edited April 1, 2019 by ymyinfinity

[Luke 37008]

Hi @@ymyinfinity, welcome. Are you still having an issue with this?

 

Have you tried lowering the internet streaming quality setting in the player(s)? For example, please try 1 mbps, and then as you see success, then you can raise it as high as you can. Please let us know if this helps. Thanks !

[ymyinfinity 1]

Hi @@ymyinfinity, welcome. Are you still having an issue with this?

 

Have you tried lowering the internet streaming quality setting in the player(s)? For example, please try 1 mbps, and then as you see success, then you can raise it as high as you can. Please let us know if this helps. Thanks !

Hi Luke,

 

Thank you kindly for taking the time to reply to my inquiry.  That method seems to work, I will test more thoroughly using a LAN player and one connected via internet.

May I ask the following clarifications for my own learning:

 

-I was under the impression the server and any player app would initially perform a handshake to determine the best achievable bitrate to stream at, is this true?  If so, is there a way to have it be more conservative in the determination of maximum bitrate, rather than needing to set a very low limit in the player?

-In manually setting bitrate, I only have options for 2160p and 1080p, no support for 1440p (for my cellphone) or any other intermediate resolutions (for ipads etc), are those resolutions the only supported transcoding resolutions?

-on the home network, I believe the bandwidth should be sufficient to have direct play, however I believe some of my players cannot handle decoding 4k content directly.  is there any option in the player to request a transcode based on processing power available on the player itself?

 

thank you again for your time and efforts!

Ming

[Luke 37008]

Hi, yes that is true, but our auto-measurement isn't always perfect and sometimes you may need to customize it. It is something we are continuing to improve. 

 

 

 

is there any option in the player to request a transcode based on processing power available on the player itself?

 

You can use the same setting because the resolution is tied to the bitrate. In other words, lowering the bitrate will also lower the resolution. Please let us know if this helps. Thanks.