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#1 Trev22 OFFLINE  

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Posted 16 March 2019 - 03:04 PM

Hi, purchased a monthly subscription but its not working. I cannot play anymore than a minute as it keeps asking me to get emby premier. I have pasted the key where I am supposed to, but no good? Purchase confirmation e-mail attached.

 

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Edited by Trev22, 16 March 2019 - 03:09 PM.


#2 denz OFFLINE  

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Posted 17 March 2019 - 03:20 AM

When you go to server what is the status in the emby premier setting.

#3 Trev22 OFFLINE  

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Posted 17 March 2019 - 03:48 AM

Hi, it doesn't show a status. It just shows the license key. When I select save it opens a box stating thankyou with the message my license key has been updated. It did show a status when I first entered it giving an expiry date.



#4 Trev22 OFFLINE  

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Posted 17 March 2019 - 04:14 AM

Sorted - I uninstalled, and re-installed the server which has resolved the problem. Restarting the server didn't help so a re-install seemed the obvious next step. Thanks.



#5 denz OFFLINE  

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Posted 17 March 2019 - 05:42 AM

The only thing that I could think off is that server to authenticate was down because you shouldn't have to reinstall the server. Glad it is working now for you.

#6 ebr OFFLINE  

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Posted 17 March 2019 - 10:40 AM

It was probably your firewall blocking and re-installation re-ran our automatic rule creation.



#7 Trev22 OFFLINE  

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Posted 17 March 2019 - 10:49 AM

Thanks both.






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