[HELP] Can't play .MKV h264 Anime Files

[sandrojpsantos 0]

Hello there,

 

It is my first post in here.

 

So after deep search and trying to understand why this type of files specificaly don't work. here is the media info of one of them:

 

Format                      : Matroska
Format version              : Version 4 / Version 2
File size                   : 6.09 GiB
Duration                    : 1 h 28 min
Overall bit rate mode       : Variable
Overall bit rate            : 9 871 kb/s
Encoded date                : UTC 2016-04-24 21:06:10
Writing application         : mkvmerge v9.1.0 ('Little Earthquakes') 64bit
Writing library             : libebml v1.3.3 + libmatroska v1.4.4
Attachments                 : CronosPro-Semibold.ttf / CronosPro-SemiboldIt.ttf / ariali.ttf / Arialtbg.ttf / lion_king.ttf

Video
ID                          : 1
Format                      : AVC
Format/Info                 : Advanced Video Codec
Format profile              : High 10@L5.1
Format settings             : CABAC / 16 Ref Frames
Format settings, CABAC      : Yes
Format settings, ReFrames   : 16 frames
Codec ID                    : V_MPEG4/ISO/AVC
Duration                    : 1 h 28 min
Bit rate                    : 4 275 kb/s
Width                       : 1 920 pixels
Height                      : 1 080 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 10 bits
Scan type                   : Progressive
Bits/(Pixel*Frame)          : 0.086
Stream size                 : 2.64 GiB (43%)
Title                       : x264 CRF15
Writing library             : x264 core 148 r2638 7599210
Encoding settings           : cabac=1 / ref=16 / deblock=1:1:1 / analyse=0x3:0x133 / me=tesa / subme=11 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=22 / scenecut=40 / intra_refresh=0 / rc_lookahead=80 / rc=crf / mbtree=1 / crf=15.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=1:0.60
Default                     : Yes
Forced                      : No

Audio #1
ID                          : 2
Format                      : AC-3
Format/Info                 : Audio Coding 3
Commercial name             : Dolby Digital
Codec ID                    : A_AC3
Duration                    : 1 h 28 min
Bit rate mode               : Constant
Bit rate                    : 640 kb/s
Channel(s)                  : 6 channels
Channel layout              : L R C LFE Ls Rs
Sampling rate               : 48.0 kHz
Frame rate                  : 31.250 FPS (1536 SPF)
Bit depth                   : 16 bits
Compression mode            : Lossy
Stream size                 : 405 MiB (6%)
Title                       : AC3 @ 640kbps (5.1)
Language                    : Portuguese
Service kind                : Complete Main
Default                     : Yes
Forced                      : No

Audio #2
ID                          : 3
Format                      : FLAC
Format/Info                 : Free Lossless Audio Codec
Codec ID                    : A_FLAC
Duration                    : 1 h 28 min
Bit rate mode               : Variable
Bit rate                    : 4 931 kb/s
Channel(s)                  : 8 channels
Channel layout              : L R C LFE Lb Lr Ls Rs
Sampling rate               : 48.0 kHz
Frame rate                  : 11.719 FPS (4096 SPF)
Bit depth                   : 24 bits
Compression mode            : Lossless
Stream size                 : 3.04 GiB (50%)
Title                       : FLAC - DTS-HD @ 5640kbps (7.1)
Writing library             : libFLAC 1.3.1 (UTC 2014-11-25)
Language                    : English
Default                     : No
Forced                      : No

Text #1
ID                          : 4
Format                      : ASS
Codec ID                    : S_TEXT/ASS
Codec ID/Info               : Advanced Sub Station Alpha
Duration                    : 1 h 20 min
Bit rate                    : 131 b/s
Count of elements           : 1157
Compression mode            : Lossless
Stream size                 : 77.9 KiB (0%)
Title                       : ASS - preAO
Language                    : Portuguese
Default                     : No
Forced                      : No

Text #2
ID                          : 5
Format                      : ASS
Codec ID                    : S_TEXT/ASS
Codec ID/Info               : Advanced Sub Station Alpha
Duration                    : 1 h 20 min
Bit rate                    : 131 b/s
Count of elements           : 1157
Compression mode            : Lossless
Stream size                 : 77.9 KiB (0%)
Title                       : ASS - posAO
Language                    : Portuguese
Default                     : No
Forced                      : No

Text #3
ID                          : 6
Format                      : PGS
Muxing mode                 : zlib
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 1 h 20 min
Bit rate                    : 10.4 kb/s
Count of elements           : 2300
Stream size                 : 5.99 MiB (0%)
Title                       : PGS
Language                    : Portuguese
Default                     : No
Forced                      : No

Text #4
ID                          : 7
Format                      : PGS
Muxing mode                 : zlib
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 1 h 22 min
Bit rate                    : 11.2 kb/s
Count of elements           : 2358
Stream size                 : 6.61 MiB (0%)
Title                       : PGS
Language                    : English
Default                     : No
Forced                      : No

 

Since I am in here I would like to know also why PGS subtitles make the videos unplayable. I have the server and the app updated.

 

Thank you in advance

Edited March 14, 2019 by sandrojpsantos

[Luke 37009]

 

 

why this type of files specificaly don't work

 

Hi there, can you please describe the problem in more detail? What exactly happens when you try to play?

[sandrojpsantos 0]

Hi there, can you please describe the problem in more detail? What exactly happens when you try to play?

So, I just open the file and it doesn't start. Goes to a black screen and the app just stays like that until I force close it. I play any type of MKV fine with h264 and h265 but this ones I can't, the only visible difference for me is the SSA subtitles but I start the file without subtitles.

 

Also I take the time to talk about some bugs with movies, sometimes when a movie have a DTS 7.1 audio the image goes bad, I have to change audio during play and go back for the movie to play ok. With the PGS subtitles the movies, any of them don't work.

 

Hope you can help me with this issue or at least take notes for future updates, I have been testing both emby and plex, and I 'm really digging emby apart for this bugs - For instance with PLEX this works fine (except with the PGS subtitles that when activated it does play the movie but not with HDR), but I prefer the kind of control I am getting here. Hell, If you had subtitle controls for color and brightness on the LG app I will just buy the thing

 

P.S: Also love to see an admin so active in helping, good job

Edited March 14, 2019 by sandrojpsantos

[Luke 37009]

Ok, we have a new app update in review. Let's re-evaluate once that is available. Thanks.

[sandrojpsantos 0]

Ok, we have a new app update in review. Let's re-evaluate once that is available. Thanks.

Ok, thank you. Can you tell me the version of the app which I should expect to be on the look out?

[Luke 37009]

1.0.15. It has been released today.

[sandrojpsantos 0]

1.0.15. It has been released today.

Hello again, after many tests, the problems persist even with this new release. Any ideas? Thank you in advance.

[Luke 37009]

@@SamES

[SamES 890]

Is it still all the same issues?

 

For the black screen issue, this is something we need to force transcoding on.  It appears to be an LG limitation with some embedded subs, even if they are off.

 

For images going bad with 7.1 audio, can you provide some media info.  Are they HEVC/4K files by any chance?

 

Is it still a problem that you can't play and movies with PGS subs?  That one is a bit unusual.  What happens when you try?  Is it that the subs don't play (should be transcoding).  Are they 4K as well?

[sandrojpsantos 0]

Is it still all the same issues?

 

For the black screen issue, this is something we need to force transcoding on.  It appears to be an LG limitation with some embedded subs, even if they are off.

 

For images going bad with 7.1 audio, can you provide some media info.  Are they HEVC/4K files by any chance?

 

Is it still a problem that you can't play and movies with PGS subs?  That one is a bit unusual.  What happens when you try?  Is it that the subs don't play (should be transcoding).  Are they 4K as well?

Sorry for the time, somehow I missed the notification. But yeah, the PGS subs just don't work at all I activate it and the video stops, sometimes even crashes for a bit, never did work really, but in previous versions the crashes were more prodominant. I think something is missing from the devs side because even with plex PGS has issues working only without being able to do HDR. And yeah I just have 4K HDR movies with PGS to test.

 

For the Audio issue yes they are HEVC/4k and the audio is true hd 7.1 Dolby Atmos

[Luke 37009]

The LG TV does not support PGS, therefore the server will have to burn them in with transcoding, and you will need a server that is powerful enough to do that.