Jump to content

Playback freezes when outside of LAN


Natilus13
 Share

Recommended Posts

Natilus13

Hello all,

 

Has anyone else run into issues with playback when off your local network? I have had users reporting this recently (I believe only since updating to server v4.x) and have not had any luck in resolving it,

 

I have tried adjusting the transcoding options, and even turning it off. I have also had the users try using much lower quality settings on their end. It all made no difference. Users are trying to playback files using various methods and it is always them same.

 

While on my LAN, everything runs smooth as butter though.

 

Would love to get some help trying to troubleshoot this.

 

Thanks!
N

Link to comment
Share on other sites

Natilus13

Thanks Luke. I haven't had a chance to test this, and am waiting to hear back from one of my friends when they connect, regarding when they have this problem. Once I get a the time narrowed down, I'll report back.

Link to comment
Share on other sites

Natilus13

Thanks. I've tried that and still had the issue. I believe generally they would have the quality set to "Auto", but I will ask them to try again and report back.

 

Thanks,
Nathan

Link to comment
Share on other sites

Natilus13

Spoke with one of my users. Apparently when they play anything on their TV's built in browser, it plays fine but they have no option for full screen playback. When they try and use a browser on a computer, Mac or Linux, they get the freezing issue. They have tried dropping the playback quality but it hasn't helped.

Link to comment
Share on other sites

Natilus13

Sure thing. Funny that they happened to pick an AVI. The majority of the files are MKV, with only a handful of AVI.

 

I can try testing tomorrow when I am in the office and will report back. Really appreciate your help with this @@Luke

 

Cheers,
N

Link to comment
Share on other sites

Natilus13

So today I am at the office and have had no playback issues. I checked with a few of my friends and they also had no issues with anything they played yesterday either.

 

This is confusing. Originally I tried adjusting some of the transcoding settings. When that made no difference, I switched everything back to how it was originally. Now everything is working. Not sure why, but I'll take it ;-)

 

Sorry to have bothered you with this @@Luke

 

Cheers,
N

Link to comment
Share on other sites

flossiejayno

Hi,

I believe I'm having the same problem. I'm using emby outside the lan and having issues with the playback stuttering occasionally.

 

I'm wondering if it's because I'm recording liveTV shows around the same time? I'm not 100 on this though.

 

I have attached relevant log files.

 

Emby Server = 4.0.2.0

 

Mac Mini 2012 i5 16GB ram

OSX High Sierra

 

Unfortunately I'm away from home and cannot give you the exact OSX details.

 

embylog.txt

ffmpeg-remux-4bd0fa1a.txt

record-transcode-43b2c5a5.txt

record-transcode-3973dd29-71ae.txt

Link to comment
Share on other sites

Natilus13

@@flossiejayno Do you have throttling enabled for transcoding? I did notice the other day that when one user mentioned about some freezing, they ended up not having anything buffered. I turned off the throttling and that sorted out his issue. You need to be careful though, as this can really boost CPU usage.

Link to comment
Share on other sites

flossiejayno

@@flossiejayno Do you have throttling enabled for transcoding? I did notice the other day that when one user mentioned about some freezing, they ended up not having anything buffered. I turned off the throttling and that sorted out his issue. You need to be careful though, as this can really boost CPU usage.

 

Hi,

Thanks for replying so fast.

 

Yes throttling was enabled. However the last embyserver log I uploaded with the stuttering video play mode was "direct play". I have disabled the throttling to see what happens.

 

In the latest log it appears to reconnect or restart the playing of the video as the response time is large e.g. Time: 13257ms and the video name call is listed instead of just the progress call. Though please note I have no idea how to read the log so could be completely wrong.

Link to comment
Share on other sites

Natilus13

It may not make any difference for you, just thought it was worth mentioning it since it seemed to resolve the issue for at least one of my users  :)

Link to comment
Share on other sites

I notice you have the quality setting in the video player set to roughly 4.5 mbps. Please try lowering this to 1 mbps and then see how that compares. Thanks.

Link to comment
Share on other sites

flossiejayno

I notice you have the quality setting in the video player set to roughly 4.5 mbps. Please try lowering this to 1 mbps and then see how that compares. Thanks.

 

Hi Luke,

Are you meaning the User internet streaming bitrate limit? As this is not set. Otherwise where do I find this option?

 

Thanks

Phil

Link to comment
Share on other sites

Hi Luke,

Are you meaning the User internet streaming bitrate limit? As this is not set. Otherwise where do I find this option?

 

Thanks

Phil

 

It would be the quality setting from the app that you're playing with, and it may also be directly in the video player as well depending on what app you're playing from. Please let me know if this helps. Thanks.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...