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mkv x264 files pixelate, stutter or don't play at all

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#21 Clinically_Sane OFFLINE  

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Posted 08 April 2019 - 01:30 PM

Hi

 

So what aspects of the player and the server define the quality of the file being viewed? I play the file on media player classic on my emby server and any of my other devices (except the android player) and it plays perfectly.

 

Consistently h264 and h265 files battle to play when streaming from emby (whether I play them via chrome on the media server or not).

 

I'm assuming the server is doing what it's supposed to as you have reviewed the logs so then maybe it is a performance issue. Some guidance in relation to my question will help establish what I need to do.

 

@Luke, you indicated that moving the emby server to the android tv player may not help so I'm at a loss to understand what affects performance.



#22 ebr OFFLINE  

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Posted 08 April 2019 - 04:19 PM

Hi.  There are a ton of factors that come into play here.

 

Start by reading here: Transcoding



#23 Luke OFFLINE  

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Posted 08 April 2019 - 06:24 PM

Have you tried lowering the in-app quality setting?



#24 Clinically_Sane OFFLINE  

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Posted 14 April 2019 - 05:35 AM

Hi @Luke

 

I did some more testing:

  • Playing the file on a laptop that has a dedicated Nvidia card, old laptop, about four years, the file plays perfectly through Emby.
  • I then played the file directly on the android player and it played perfectly.
  • Playing the file locally on the emby server through Chrome stutters and pixelates
  • Playing the file through the emby app on the android player stutters and pixelates.
  • Playing the file with lower quality the pixelation goes away but no matter how low I make the quality the file stutters.

Your thoughts?



#25 ebr OFFLINE  

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Posted 14 April 2019 - 09:56 AM

Hi.  We would have to look at specifics for the ones where you had issues.

 

Thanks.

 

How to Report a Problem



#26 Clinically_Sane OFFLINE  

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Posted 16 April 2019 - 12:09 PM

Hi @ebr

 

The logs were added at the beginning of the thread. 



#27 ebr OFFLINE  

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Posted 16 April 2019 - 12:18 PM

That information is quite old now.  You said you did new tests.  Can we see specific logs from those tests?

 

Thanks.



#28 Clinically_Sane OFFLINE  

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Posted 17 April 2019 - 01:13 PM

Hi

 

Sure, will compile and upload.







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