coryrichter94 0 Posted March 1, 2019 Share Posted March 1, 2019 (edited) Hey everyone, I have been having issues trying to transcode 4k videos. The video will play for a few seconds then freeze for a few seconds and continues that cycle. I have checked the forums and troubleshooting steps and still have no idea whats wrong. The logs appear to show its not hardware related. frame= 6317 fps= 53 q=-0.0 size=N/A time=00:04:23.73 bitrate=N/A speed= 2.2x I have attached the debug transcoding log. My system is a qnap TVS-882 with an i5-7500 @ 3.4ghz with 20gb ram. My CPU and ram never goes above 50% while trying to transcode. The Emby server is up to date. Any thoughts are much appreciated. Edited March 1, 2019 by coryrichter94 Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 1, 2019 Share Posted March 1, 2019 Hi, what exactly is the problem? Are you unable to play? Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 1, 2019 Author Share Posted March 1, 2019 Hi, what exactly is the problem? Are you unable to play?Sorry forgot to post that part.The issue is every few seconds it will freeze for a few seconds then resume playing and do it again. I have tried it on my laptop, tv, and phone with the same issue. Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 3, 2019 Share Posted March 3, 2019 Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 5, 2019 Author Share Posted March 5, 2019 Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Sure! I have attached the logs. embyserver.txt ffmpeg-transcode-265ec2fd-dc10-40fc-9743-cc58da0aaf8e_1.txt Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 5, 2019 Share Posted March 5, 2019 Strange, this log looks OK. As a test, if you turn off hardware transcoding, does that make any difference? thanks. Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 6, 2019 Author Share Posted March 6, 2019 Strange, this log looks OK. As a test, if you turn off hardware transcoding, does that make any difference? thanks. I did test turning hardware encoding off but it did not help I also thought it could have been my WiFi so I hardwired in my laptop and still had the issue. It is trying to transcode 4k at 120mbps. Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 7, 2019 Share Posted March 7, 2019 Can you try lowering the in-app quality setting so that it transcodes to 1080p? Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 10, 2019 Author Share Posted March 10, 2019 Can you try lowering the in-app quality setting so that it transcodes to 1080p? When I lower the quality it does not freeze anymore but I want to be able to watch 4k videos. Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 10, 2019 Share Posted March 10, 2019 What device are you watching on? Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 12, 2019 Author Share Posted March 12, 2019 What device are you watching on? I have tried it on my windows laptop, Galaxy s10, Sony Smart TV, and my friends Macbook pro. I wanted to ensure it was not a device or OS specific issue. Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 18, 2019 Share Posted March 18, 2019 When I lower the quality it does not freeze anymore but I want to be able to watch 4k videos. I understand but it looks to me like the data just can't get there quickly enough. Link to comment Share on other sites More sharing options...
coryrichter94 0 Posted March 18, 2019 Author Share Posted March 18, 2019 I understand but it looks to me like the data just can't get there quickly enough.I just finished running cat 5e across my network and did some more diagnostics. I believe it's hitting the max speed of my hard drive. Thanks for your help! Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 19, 2019 Share Posted March 19, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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