ferdy.ndf 0 Posted February 27, 2019 Share Posted February 27, 2019 (edited) Bom dia, comprei 1 mês de emby premiere e a chave de acesso não chegou no meu email, e quando clico em reenviar aparece a mensagem "supporter not found", como podemos resolver isso? atenciosamente. ferdy.ndf@"Xxxxxx".com username: ferdy.ndf Edited February 27, 2019 by Happy2Play email address Link to comment Share on other sites More sharing options...
ebr 14863 Posted February 27, 2019 Share Posted February 27, 2019 Hi. We'll handle this in the email you sent. Thanks. Link to comment Share on other sites More sharing options...
Palomajdeuropa01 0 Posted April 15, 2019 Share Posted April 15, 2019 comprei 1 mês de emby premiere e a chave de acesso não chegou no meu email, e quando clico em reenviar aparece a mensagem "supporter not found", como podemos resolver isso? Att cosmeiptv01@gmail.com Link to comment Share on other sites More sharing options...
ebr 14863 Posted April 15, 2019 Share Posted April 15, 2019 comprei 1 mês de emby premiere e a chave de acesso não chegou no meu email, e quando clico em reenviar aparece a mensagem "supporter not found", como podemos resolver isso? Att cosmeiptv01@gmail.com Hi. How did you purchase? Link to comment Share on other sites More sharing options...
EdsonLima 0 Posted May 7, 2019 Share Posted May 7, 2019 Comprei uma licença ontem a noite e ainda nao recebi em meu email , meu email é edsonlima@fibertelecom.net.br , gostaria de saber quanto tempo irao demorar para me mandar Link to comment Share on other sites More sharing options...
ebr 14863 Posted May 7, 2019 Share Posted May 7, 2019 Comprei uma licença ontem a noite e ainda nao recebi em meu email , meu email é edsonlima@fibertelecom.net.br , gostaria de saber quanto tempo irao demorar para me mandar Hi. Exactly how did you purchase? Did you do it from an app? 1 Link to comment Share on other sites More sharing options...
EdsonLima 0 Posted May 8, 2019 Share Posted May 8, 2019 Hi. Exactly how did you purchase? Did you do it from an app? Olha chegou a licença no email do cartao que comprei , só achei estranho pois na hora da compra coloquei o email para mandar a licença , acho que devem programar melhor o servidor de vcs para não ocorrer esse tipo de problema . Link to comment Share on other sites More sharing options...
ebr 14863 Posted May 8, 2019 Share Posted May 8, 2019 Hi. If you use direct to card you provide the email but the other methods have their own accounts and emails associated. We're glad you got it going though. Thanks! Link to comment Share on other sites More sharing options...
Rikksrj 0 Posted July 29, 2019 Share Posted July 29, 2019 Bom dia acabei de comprar a chave Premium e não chegou no e-mail cadastrado, ricardo_72@outlook.com aguardo resposta Link to comment Share on other sites More sharing options...
Rikksrj 0 Posted July 29, 2019 Share Posted July 29, 2019 Comprei via cartão de crédito, na playstore utilizando o e-mail soadbk17@gmail.com Link to comment Share on other sites More sharing options...
ebr 14863 Posted July 29, 2019 Share Posted July 29, 2019 Comprei via cartão de crédito, na playstore utilizando o e-mail soadbk17@gmail.com Hi. Have you received it now? In the future if you have a billing issue, if you send an email to billingsupport@emby.media we can get to you faster. Also, I would suggest canceling that store subscription and then, just before the key expires, re-doing it from our website. It will be cheaper for you. Thanks! Link to comment Share on other sites More sharing options...
julio barboza 0 Posted January 17, 2020 Share Posted January 17, 2020 Bom dia, comprei 1 mês de emby premiere e a chave de acesso não chegou no meu email, e quando clico em reenviar aparece a mensagem "supporter not found", como podemos resolver isso? atenciosamente. ferdy.ndf@"Xxxxxx".com username: ferdy.ndf estou com esse problema, creio que meu email esta errado e gostaria se arrumar isso se for possivel Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted January 18, 2020 Share Posted January 18, 2020 estou com esse problema, creio que meu email esta errado e gostaria se arrumar isso se for possivel PM's you, please email billingsupport@emby.media Link to comment Share on other sites More sharing options...
julio barboza 0 Posted January 18, 2020 Share Posted January 18, 2020 estou com esse problema, creio que meu email esta errado e gostaria se arrumar isso se for possivel bom dia, ontem realizei a compra de 2 contas emby premiere nos seguintes email ( juliobarboza_307@.com ) e a outra compra feita eu coloquei um email errado, email errado ( barbozajun79@gmai.com ) email certo ( barbozajun79@gmail.com ) . e ate o momento nao recebi a chave do emby premiere nem do email correto e nem do email errado, fiz 2 compras> gostaria que alguem me ajudasse Link to comment Share on other sites More sharing options...
ebr 14863 Posted January 18, 2020 Share Posted January 18, 2020 Hi. Yes, please email billingsupport@emby.media and they can help you. Thanks. Link to comment Share on other sites More sharing options...
erisvaldocosta 0 Posted April 11, 2020 Share Posted April 11, 2020 pessoal comprei uma licenca ate agora nao recebir a chave pelo email erisvaldomedeiros@.com Link to comment Share on other sites More sharing options...
Luke 36889 Posted April 12, 2020 Share Posted April 12, 2020 pessoal comprei uma licenca ate agora nao recebir a chave pelo email erisvaldomedeiros@.com https://emby.media/community/index.php?/topic/26125-suporte-portugues/?view=getlastpost Link to comment Share on other sites More sharing options...
ebr 14863 Posted April 12, 2020 Share Posted April 12, 2020 Hi. Billing support has been talking to you but we believe you have a typo in your email address at PayPal. Link to comment Share on other sites More sharing options...
gigiarruda 0 Posted October 26, 2020 Share Posted October 26, 2020 I bought the key, so far I haven't received it yet Link to comment Share on other sites More sharing options...
ebr 14863 Posted October 26, 2020 Share Posted October 26, 2020 16 minutes ago, gigiarruda said: I bought the key, so far I haven't received it yet Please send an email to billingsupport@emby.media. Thanks. Link to comment Share on other sites More sharing options...
Carlo 4328 Posted October 26, 2020 Share Posted October 26, 2020 1 hour ago, gigiarruda said: I bought the key, so far I haven't received it yet Hi, Check you spam folder just in case. Link to comment Share on other sites More sharing options...
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