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Freeze after resume


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#1 chuga OFFLINE  

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Posted 23 February 2019 - 09:12 PM

Hi
With newest version of iOS app and server I have an issue where if I pause a movie and then Try to resume it will freeze. I have to restart the app and then it resumes and plays without freezing. Ideas?

#2 Luke OFFLINE  

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Posted 24 February 2019 - 02:58 AM

Hi there, can you please discuss an example? thanks.



#3 chuga OFFLINE  

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Posted 24 February 2019 - 09:57 AM

Hi there, can you please discuss an example? thanks.

Hi - see attached for logs.

I just tried to play Forrest Gump on ios App.  I paused it and then tried to unpause/play.  It plays for ~1sec then freezes.

I have tried this on several movies and had same result.

 

thanks

Attached Files



#4 Luke OFFLINE  

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Posted 24 February 2019 - 03:04 PM

How long did you pause for?



#5 chuga OFFLINE  

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Posted 24 February 2019 - 04:02 PM

How long did you pause for?

just a few seconds on that test

 

if you want me to repeat the test and pause for a certain amount of time let me know

thanks


Edited by chuga, 24 February 2019 - 04:03 PM.


#6 cube4 OFFLINE  

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Posted 25 February 2019 - 09:43 AM

Hi. My frends report to me about same problem on IOS 10.3.3 (Iphone 5)  and IOS 9.3.5 (Ipad mini 1). 
When he pause any movie and then click Play, the movie starts play for 2 seconds and then pauses itself. You can hit Play again, but it plays 2 sec and pause again.
On Iphone 6s (IOS 11.2.6) this problem does not appear.



#7 chuga OFFLINE  

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Posted 25 February 2019 - 08:04 PM

I am on an iPad 4 with ios10

#8 samuelqwe OFFLINE  

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Posted 25 February 2019 - 10:06 PM

I am on an iPad 4 with ios10


Same issue here, with the same device. I can usually play a TV episode completely, but the next one I play pauses on it’s own after a second, even if I keep pressing play again and again. Only force closing the app allows me to watch another episode.

#9 Luke OFFLINE  

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Posted 27 February 2019 - 04:41 PM

Ok so this is specific to iOS 9/10. That is using the native apple player instead of the new player we have for iOS 11+.

 

We will look into this. Thanks guys.



#10 chuga OFFLINE  

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Posted 15 March 2019 - 06:16 PM

Hi @ Luke, any luck with this?

 

if not, is there any way I can roll back to an older version of the IOS app where this did not occur?

 

thanks



#11 Luke OFFLINE  

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Posted 16 March 2019 - 11:43 AM

Not yet. We are looking into it. Thanks.




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