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Emby errors on Windows 7...at wit's end

errors wont start problems

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#21 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 03:41 PM

But this Emby problem existed before I ever switched to Kaspersky.
I actually switched as part of an effort to switch things up to see if I could get Emby working.

Not saying Kaspersky couldn't have it's own set of problems, but I was having these issues pre-dating using Kaspersky.

Also, for this recent reinstall in which Emby actually worked for about an hour, I had Kaspersky running then.

 

I found an install log and might see issues in the last few lines...how do I attach the install log to this post?

I tried copy/paste but it seems it was too big to do it that way.


Edited by tequilaparrothead, 18 February 2019 - 03:42 PM.


#22 Angus Black OFFLINE  

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Posted 18 February 2019 - 03:50 PM

Click on the More Reply Options button at the lower right.

You will have the option of attaching a file to your post. Attach the log.



#23 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 03:55 PM

Only thing about Kaspersky is that I had Emby problems before ever switching to Kaspersky.

I actually switched to Kaspersky to get away from Windows Security Essentials to try something different since I was already having trouble with Emby.

 

I think I found install log and can see potential problems towards end of log although I have no experience in this type stuff.

Of course, remember I said I installed Emby and it worked briefly after reinstalling Windows...then stopped, I tried to reinstall over top again and it didn't work.

I have attached the install log from my appdata folder.

 

 

 

 

Attached Files



#24 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 04:08 PM

Okay, I uninstalled Emby and reinstalled again.

Here is the new install log.

Looks better I think...yes?

However, Emby still doesn't work after this reinstall....same 8096 can't connect message.

 

 

Attached Files



#25 CBers OFFLINE  

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Posted 18 February 2019 - 04:27 PM

Okay, I uninstalled Emby and reinstalled again.
Here is the new install log.
Looks better I think...yes?
However, Emby still doesn't work after this reinstall....same 8096 can't connect message.


Log says its installed.

Are you opening a browser on the PC that you installed it on?

Clutching at straws I'm afraid, but can you try http://ipaddress:8096, substituting ipaddress for the actual IP of the PC it's installed on.

#26 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 04:43 PM

Okay tried inserting my IP addy in that link and didn't work either.

 

I think I'm in over my head here.

I ran a cmd netstat command to view ports in use and did not see 8096 listed.



#27 CBers OFFLINE  

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Posted 18 February 2019 - 05:04 PM

Okay tried inserting my IP addy in that link and didn't work either.

I think I'm in over my head here.
I ran a cmd netstat command to view ports in use and did not see 8096 listed.


Do you have an embyserver.exe process running in Task Manager?

#28 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 05:13 PM

After reinstalling Emby, I did see embyserver.exe and embytray.exe in task mgr.

However, while trying to open dashboard again to check, I got a "quick menu" error and the embyserver.exe process disappeared.

So I'm still stuck with cannot connect 8096 error.

 

Is there an older version of Emby that includes the installer that I could download to try and see if it works?



#29 ebr OFFLINE  

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Posted 18 February 2019 - 05:14 PM

Please post any server logs (not install logs) that are created when you run the server.

 

Thanks.



#30 ebr OFFLINE  

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Posted 18 February 2019 - 05:14 PM

What is a "quick menu" error?



#31 Happy2Play OFFLINE  

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Posted 18 February 2019 - 05:19 PM

After reinstalling Emby, I did see embyserver.exe and embytray.exe in task mgr.

However, while trying to open dashboard again to check, I got a "quick menu" error and the embyserver.exe process disappeared.

So I'm still stuck with cannot connect 8096 error.

 

Is there an older version of Emby that includes the installer that I could download to try and see if it works?

 

Emby does not do standalone installers.  All setup.exe files will attempt to pull the current release.

 

 

What version of Microsoft Visual C++ do you have installed?



#32 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 05:28 PM

Here is a screenshot showing those programs.
I think it added the 2015 version when I installed Emby Server. 

(at least I remember a box popping up that indicated something like that).

 

5c6b235dbd607_Emby8.jpg



#33 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 05:28 PM

What gets me is that Emby worked for a little while, then just stops.

And once it stops, I never get it going again.

 

This has been my experience twice now.



#34 Angus Black OFFLINE  

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Posted 18 February 2019 - 05:44 PM

What is a "quick menu" error?

Canon printer software.

 

There are apps running in the background that should be deleted or at least stopped.

Catalyst Control Center

Cyberlink Library

Canon apps

Roxio

SmartMenu

 

If these aren't running you'll know they can't be causing problems. None iof the are needed anyway.



#35 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 08:05 PM

Well, I definitely use the Roxio and Canon programs.

As I stated, I was able to use Emby the first time thru for a little while and it worked fine.

All of these programs were installed when I was using Emby.

 

Same type of deal this 2nd or whatever time around now.

(I already tried removing the Canon software for a time period today and it did not fix the problem. That Quick Menu error came after restored back to the Canon software and apparently that part of the software did not restore properly).

 

It's not like Emby NEVER worked for me.

It worked with all of this stuff long before installed on my computer.

I guess that doesn't mean that one of them can't be interfering though...I don't know.

 

I try one more reinstall of Emby and I think I have found where the logs are now located, so I will post those.

If that doesn't help identify the issue, I'll just won't be able to use Emby with my new Roku TV.

I'll have to use Plex or something similar.

 

Thanks so much for trying.



#36 Angus Black OFFLINE  

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Posted 18 February 2019 - 08:17 PM

You don't have to uninstall anything just stop the processes from running for s few minutes to see if it has an impact on Emby.
Something has changed. Emby didn't just stop working.

#37 tequilaparrothead OFFLINE  

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Posted 18 February 2019 - 10:33 PM

Alright...one last try...uninstalled some stuff and also uninstalled/reinstalled Emby.

 

Here is my task mgr processes at time of install:

5c6b6ab54b459_Emby9.jpg

 

And now I attach Emby install log as well as Emby server log.

When I tried to start Emby server, I again get a cannot connect 8096 error.

 

 

Attached Files



#38 Angus Black OFFLINE  

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Posted 18 February 2019 - 11:19 PM

Clicking the tray icon isn't starting Emby server, it's viewing the server.

EmbyServer.exe isn't running. Can you click on the Emby icon in the start menu, wait about 30 seconds (maybe longer) then try the tray icon again?
Is there an error message when you run EmbyServer.exe?
I don't see anything obvious in the server log but I don't work for Emby.

 

I don't see EmbyTray.exe running either.


Edited by Angus Black, 19 February 2019 - 08:11 AM.


#39 Luke OFFLINE  

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Posted 19 February 2019 - 02:11 AM

Also can you check windows event viewer to see if anything was logged related to this?

 

And please confirm - Windows update is fully up to date, right?



#40 rbjtech OFFLINE  

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Posted 19 February 2019 - 09:17 AM

5c6ac3a00421d_8096.jpg

 

If the connection is 'refused' - then the browser had a reply on port 8096 - SOMETHING is running on that port ... ;)

 

type 'netstat -a | find "8096"

 

C:\Users\Emby_Service>netstat -a | find "8096"
  TCP    0.0.0.0:8096           emby:0                 LISTENING

 

If it's listening - then the server is running..

 

It will also tell you all the connected devices with an 'Established' status ..

 

Being W7 - I assume this is IE11 ?  - Maybe worth trying Chrome ? 

 

 


Edited by rbjtech, 19 February 2019 - 09:24 AM.






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